American Coach reviews

We purchased our 2022 Freedom Elite new from the dealer in Fort Myers. The purchase experience was awful, and the service department was twice as awful. The nightmares started when about a year into owning of this RV, we started dealing with leaks in the front portion over the Ford cockpit. Took the vehicle in and after a month sitting at the dealership, I picked up the vehicle and took it home. A few months later, we had a heavy down pour and when I went to inspect the vehicle after the rains stopped, the entire headliner, dash, driver's and passenger seat were flood. In fact, the radio was damaged from water intrusion. Took the vehicle back in and now it sat for 3 months. I personally showed them where the water intrusion was located and they confirmed the location of the problem. After picking up the vehicle, on the way back home, a two-hour drive, it was raining and to my surprise, I looked up and the headliner was getting wet. As soon as I arrived home, I striped the head liner off and notice the BS repair the dealer made. It was a worthless attempt done by apparently an amateur. I set to dehumidifiers in the cabin and that weekend; I put a new seal between the Ford cabin roof cut out and the underside of the bunk head where they join. I caulk the inside and outside of the roof cutout and added a second black rubber seal on the outside of the roof cutout. I have to say, it looks nicer that the garbage vinyl seals the factory uses. It's been a year and that was the last she ever leaked. The leaks are inherited due to poor quality, lack of workmanship and design issues, which could be easily corrected but apparently not a concern for the manufacturer as their warranty protects them from water leaks. There are 3 main leak points on the Freedom Elite. The first one is the 5 LED marker lights across the roof above the bunk head fiberglass cap. These LEDs each fit into a hole in the roof. The LED's have a rubber O-ring that is supposed to prevent water intrusion. Unfortunately, the O-rings rot from exposure to the sun and rain over time and the water enters into the front portion of the bunk bed extension behind the inner wall and works its way down the left and right bulk heads just behind the driver and passenger doors. Mold build up will be heavy and will require immediate attention. The second point of intrusion are the front left and right aluminum moldings that join the side walls to the fiberglass hood of the bunk head. Under the vinyl molding insert that covers the aluminum molding, there are self-tapping screws the Mfg. secures the molding down to the wood / aluminum super structure. We removed the vinyl molding insert and found more than half of the screws were heavily rusted and there were no caulking or seals before the screws were driven down. We even found holes with no screws. This is just lack of quality control and interest in providing the finished product. As for the 3rd issue, the rubber seal around the roof cutout of the cab as mentioned seems to be a popular problem that I have run into with other owners of the Thor product. Show less

Brand new 2025 Thor outlaw 38kb. The roof is leaking. Thor refused repair in October 2025. We took one trip from Michigan to Kentucky. Water is pouring in from our rear top ac unit. Per General RV we need a new roof. Waiting on Thor to approve. If they had approved last year maybe this issue would have been found prior to the water infiltration. Very poor customer service. Very poor warranty approval. Spending 200,000 on a rig that has white caulk showing on the roof. They don't care if we drive it around looking this way? Buyer BEWARE Show less

I purchase in 2020. Right away it had a knock in slide on the 600 mile trip home. Dealer said best to take to factory to resolve. Factory trip was worth it they fixed it. Hydraulic hose cut due to hose routed incorrectly. Hydraulic motor failed A cheap China product. Tankless water heater leaked because of a faulty O-Rings. Switchover box failed. Fake leather bench and sofa are flaking. 18k and just my wife and I. Wallpaper coming loose. If you want a fixer upper get a Thor! Oh just remembered had to replace water vavle system. Show less

Looks great Have issues called factory they asked for my vin number said I would hear from somebody within 24/72 hrs still haven’t received a call text anything from them for a company who has a a policy of customer satisfaction built buy a team of quality work force and they care haven’t seen that yet from this company I’ve had a lot of Rv and this is the most disappointing Rv I’ve owned Back in the day fit finish was out of this world I think jaycoe needs to Shake things up in the QC department as it seems they don’t do their job to the standards the company was built on Show less

Excellent overall quality and functionality. Long lasting quality of workmanship Quality materials used through out Livable floor plan No slide results in less leaks, maintenance and improved reliability Easy to drive Smooth, comfortable, well controlled road performance Great engine power Comfortable and durable interior furniture and finishes Show less

The Coach House Platinum 261XL has been great for us (family of 3). We have owned it for 11 years and the coach looks new, inside and out. The single shell fiberglass construction provides a quite ride on the road and the paint scheme on the outside still looks new. Show less

This is just a test from a TI employee to determine how the workflow functions. I am hoping to discover cool things, particularly in the realm of URL tracking. This is to be rejected on sight. I was kind of hoping this wouldn't have a minimum character requirement, but I guess that makes sense so that this text box doesn't get inundated with spam. Oh well, that's just how it goes, I guess. Show less

I've been full time in this RV for 18 months and I tow a Chevy Colorado with a motorcycle in the back. The Ford powertrain is great with plenty of power and no issues. Currently 25k on the motor. The motorhome part has had zero issues that were the result of poor workmanship. Some just have more problems. I got lucky. The floorplan really works as an office as well since I wfh. Show less

This Class B is the best configuration out. Compared to any other class be it is the best layout. Full bathroom with full shower is amazing! Most comfortable bed compared to Airstream and others. And the finish out is top quality. Hinges doors, Carpet. Everything is top quality. Show less

This motor coach is amazing when traveling. Sleeps 2 comfortably and great on gas. 10 out of 10 recommend. Has TV generator satellite microwave stove top refrigerator shower and toilet. Tows with ease. Cabinets are spacious with outlets throughout Show less