The good the bad and the ugly:
The good: Great floorpan. The Freightliner chases is awesome. Fuel economy is great 9mpg towing my 4,500lb toad or 7,500lb boat. Fit and Finnish is VERY good. Tiffin support is VERY GOOD. Overall we love the coach.
The bad: The dealer we purchased it from,...read more
The good the bad and the ugly:
The good: Great floorpan. The Freightliner chases is awesome. Fuel economy is great 9mpg towing my 4,500lb toad or 7,500lb boat. Fit and Finnish is VERY good. Tiffin support is VERY GOOD. Overall we love the coach.
The bad: The dealer we purchased it from, La Mesa RV in Mesa, AZ has great sales people but don't count on them to prep the rig properly or to respond to ANY service requests. Just purchase it from them, and forget them. Push hard on the price. Ignore post sales support 'promises'. Once you purchase it, goto East Valley RV specialists for service.
The Ugly: I've owned 7 rigs. 5 I purchased brand new. This 2023 has had more initial quality issues than my 4 previous new rigs combined. By initial quality issues, I'm not talking about loose knobs, mis-aligned doors, rattles, etc. If someone is complaining about those things on an RV they probably shouldn't own an RV. Maintenance and aligning and tightening things and tracking down rattles is part of RV life. I'm talking about major issues like hydraulic jack leaks, slides that don''t stay in when parked, bad TV cabling, broken vacuum breaker valves on the black tank clean out which flood the bathroom, bad camera monitor, etc. What do all these things have in common? They aren't made by Tiffin. Tiffin has a supplier quality problem that they need to resolve. Now that they are part of Thor they should re-negotiate all of their suppler contracts to charge back warranty costs for defective parts to the suppliers or choose different suppliers. The next issue is replacement part availability. During the 12mos warranty, we've waited 5mos for various parts. Again, suppliers...
Summary: We love our Tiffin. Whenever we've called Tiffin for support they have gone above and beyond to resolve our issues, but they need to put the hammer down on their suppliers to get their act together. Would I purchase another Tiffin? Yes, but with hesitation because of initial quality.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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