We purchased a new 2019 Nexus Viper 27V in February of 2021. We have now owned the unit for 4 years, during which time we have driven it 15,000 miles and camped for about 5 months. The unit has been used only by my wife and I, who are seniors and do our test to take care of our things. Unit...read more
We purchased a new 2019 Nexus Viper 27V in February of 2021. We have now owned the unit for 4 years, during which time we have driven it 15,000 miles and camped for about 5 months. The unit has been used only by my wife and I, who are seniors and do our test to take care of our things. Unit is stored indoors at all times when not on the road. Our experience We love the floor plan and overall livability of the unit, however we have had numerous problems right from the start. The cab was leaking above the drivers visor, and the cabinetry in the entertainment center was damaged and had to be replaced.. The power inverter/charger was defective The drivers side running board literally pulled away from the body. We also had a water leak in the shower wall. Two trips to the factory “resolved” these issues, however the water leak in the shower returned six months later , this time destroying the floor of the coach which had to be entirely replaced (on my dime). Seems the connections on the back of the shower fixture (which had been “fixed” by the factory before) were installed at a 75 degrees angle (rather than the 90 they were designed for) as a result of the hot and cold lines going around the outside of a framing member under the paneling. Notching the framing board allowed me to properly install the fittings and allowed the hall wall paneling to fit flush for the first time. I also installed an inspection plate to allow access to this are in the future should it ever be needed again.. At the rear of the coach between the floor and exterior wall under the cabinets was a gap more than an inch wide opening directly to the outside. The crossover hydraulic line on the self leveling system developed a major leak-seems the hose was Not supported or tied up in any way. It dropped down on the driveshaft which quickly melted a hole in the hose, Other system hoses were also just hanging loose and had to be secured while the damaged one was being replaced. The drivers side running board is again showing cracking and in need of repair. The “recliner” was not secured to the floor, plus it could not be used to “recline” unless moved to the center of the coach. I replaced this with a wooden bench with extra storage beneath the seat. The water pump failed and had to be replaced, as did the door lock, which failed in a latched position which prevented the coach door from being opened. We are currently “on the road” for the past 4 weeks and during this trip the vinyl on both the cab seats and especially on the dinette has completely came apart with the (very) thin vinyl cracking and peeling completely off its backing-to the point that as of today approximately 30% of the vinyl is gone from the backing, plus the cushions on the dinette have collapsed, so we are basically sitting on a piece of plywood. Also, on this trip the bathroom floor has developed a “soft” spot-as I have no leak from the shower or sink it appears the black tank or toilet seal is leaking. The inverter/charger is again acting up and will need to be serviced or replaced. At this point I am looking at $5-7k in repairs at the end of this trip. Nexus has one of The best basic designs out there, but shoddy construction, a complete lack of any quality control and the use of extremely low quality materials throughout significantly degrade the product. For the record, we have camped for 25 years, have owned a fifth wheel and two travel trailers in the time and covered tens of thousands of miles in campers over the years. The Nexus, in 4 years, has had far more issues that the other three combined. We actually lived in our 5th wheel for a year while our home was being built, and then let my brother in law use it for another 10 months while his home was being built (plus 3 years of camping) and it looked nearly new inside-with zero upholstery issues. We would NOT recommend Nexus to anyone..
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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