Keystone RV reviews

The Ford F650 chassis this super c is built on makes this rig very easy to drive. It is a very rough ride for anyone behind the driver seat however. We will be upgrading the suspension ASAP. On paper nexus seems like the right company to build these rigs, but in reality their execution matches every other garbage builder in competition to see how much the customer will pay for less and less craftsmanship. Starting with lack of sealant EVERYWHERE. No exaggeration i have spent 3 weeks crawling every inch sealing where they missed. We had water intrusion in every storage cabinet and all along the bulk head where the cab meets the living space. There is no protective coating to keep rust away from their exposed "steel cage construction " under the rig. Chafed wires in and around everything that needed to be repaired. The roof top ac units do not line up with the roof ducts and result in poor air flow. When welding the leveler to the frame they melted a factory ford wire bundle. There are screw holes in the floor where it seems like the tried to mount the cabinets then decided to move them. It wasn't until after my high preassure rushed purchase from the general rv that I realized my truck didnt come with any of the standard features marketed on their website (power mirrors, air ride seats etc). It feels like we bought the prototype proof of concept model built on a left over chassis. The premium full body paint they are so proud of is super thin with orange peel and over spray throughout the rig. I have purchased and replaced multiple plugs caps and body panel gromets that were taken out for painting and not reinstalled. There is a huge gap in quality of details for a super c class rig. Overall we are happy with the design and layout but if I could go back I would have selected a different manufacture. Yes this is a brand new rv and under warranty but if they didnt do it right the first time, how long will it take if at all to get it right the second time. Show less

I am writing this review regarding my Keystone Springdale Mini 2024 BH 1800, as I believe these concerns should be brought to the manufacturer’s attention. While I was initially excited about this camper, my experience has been disappointing. Shortly after purchase, we encountered an issue with water leaking inside the unit. We were later informed after seeking a second opinion that the problem was caused by a misrouted valve/tube that should have been directing water outside of the camper but was instead draining inside. This appears to be either an installation or quality control issue, not normal wear and tear. In addition, the table inside the camper has been loose since the time of purchase. When we brought this to the attention of Campers Inn RV, they refused to repair it because we are now outside of the warranty period. However, this defect existed at the time of sale, and due to timing and inexperience as new campers, we were not able to address it sooner. Given these circumstances, I believe both issues the improperly installed valve and the loose table should be corrected at no cost. These are not issues caused by usage, but rather by initial setup and build quality. I would appreciate Keystone reviewing this situation and standing behind the quality of its product by ensuring these defects are properly addressed. Show less

This has been an excellent rv. In 2026 it is still very solid. I am so glad I bought this years ago. I am turning it into a permanent park model. I did need to replace the converter after 20 years. The a/c and every thing else still work. I am taking out the tub shower and putting in a larger shower. Show less

We purchased our Keystone cougar 25RDS travel trailer five months ago just before the winter in the month of September. We have it on our property and are staying in it while we’re renovating our house and then we’re doing some traveling. We absolutely love the floor plan and so far the people have been very nice at camping world. I’m not able to give a complete rating on factory service warranty yet because we haven’t utilize them , so The three stars is irrelevant, but it prompted me to rate in order to move forward. the issue we have is the floor appears to be weak or very giving in several places which has us very concerned, especially since it’s brand new and and with a price tag approaching 50,000 I’m shocked. We also noticed the awning appears to have wrinkles, but I’m not too concerned about it. I will be contacting camping world about the floor. I will post a follow up review review to let you know how helpful they are in the matter. Show less

We purchased this RV spring 2024 new , never sold til we bought it. We received a email.from Keystone stating the first year warranty was about to expire. So we did a complete inspection and found the rubber roof was bubbling bad . We took photos of this as well photos of other defects and sent them to Keystone. . We had experienced finding water puddles inside the RV in a couple locations. Below where the air conditioner is and between the washer and the pantry opposite the washroom. We took photos of the roof and we'll the interior trim pieces coming off and a few other things and reported it to Keystone. After we took it to the dealer for inspection, the dealer sent in photos the Keystone. Keystone Denise the claim evern though the RV was within its first year of warranty. We had to authorize the dealer to complete all the repairs and asked the dealer to send photos and reports to us and Keystone. The dealers techs found the rubber roof was not installed or sealed properly. Interior panels rotting and mold covered when removed in several areas. Since the repairs are currently ongoing as I write this, Keystone now has offered to cover 10 hrs labour and all the materials. But the original quote was 40 hrs labour and these findings have increased the labour time. If I could post photos of all this on here I would. Wee are going to sue Keystone ass well register complains with consumer affairs. Keystones.warrenty isn't worth the paper it's written on. This is our second Keystone toy hauler RV. Our first qaaa a 2015 Keystone Carbon. It was a really good RV and I wish now we had kept it. Jim and Karen . Very disappointed! Show less

We must have looked at dozens of RV trailers before purchasing the Intech Sol Eclipse Rover. The only disappointment is that most of the cabinet trim is literally falling off the cabinet bottoms and sides. Our RV was used twice and stored in a covered storage. I was shocked when i found the trim laying everywhere. The worst wasn’t that apparently bad glue was used , after contacting the dealer AND eventually Intech neither would stand by their product or even provide info on what glue to use. Very disappointed in their warranty and customer service. Trim should not peel off in one year especially when we kept the trailer immaculate and in covered storage. Intech even admitted they’d had many complaints about this issue 🙁 Show less

Bought this trailer in 2017 brand new. The day I took possess I had the spot weld the drop down legs as the pull pin was bringing the internals out as well on about every corner. Shower holder fell off wall, wasn’t screwed into anything but the wall board which is very thin. Roller bearings on the roll out trashcan came out, the back of the supports weren’t braces on both sides allowing it to move up and down independent of each side. At the two year mark the converter went out and then the refrigerator cooling unit went out. The roof was delaminating and the nails were coming loose underneath the membrane and trying to poke through. Then the water from snow and rain started seeping under the fiberglass shell. It was nothing but a money pit. The slides wouldn’t always go in evenly and I had to take that for work as well. If you buy one expect to budget another $250 a month for repairs above the monthly payment . I will never buy another keystone product again. I purchased a 1995 Nash that I have had no issues with. What surprised me is the Nash toilet still will hold water unlike the keystone. Show less

This RV Is good to live in its livable spacious living area which is really nice but one of the biggest flaws is has is how close the bathroom and bedrooms door are to each other you can get stuck at times when leaving the bathroom is you leave the bedroom door opened but overall it a super nice RV to live in. Show less

This 5th wheel makes me feel like Tom Hanks in The Money Pit. Everyday it is something else. I wonder if Keystone has considered a quality control program. The furnace is out, the water pump pushes the water back out the same way it was put in, the paint is flaking off of the unprimed metal framing around the ramp door, the trim inside the camper has already had to be reinstalled, the locks for the access panels come out when operated, etc. What makes this so sad is the camper was purchased in December 2025, brand new off the lot, and has only been towed for one trip at 600 miles(+/-). And don’t even get me started on the most useless document ever published, the Owners Manual. Most definitely the worst money I have ever spent. Show less

We bought the 2025 Cougar 364BHL Hero edition in June of 2025 and used it through last summer and fall; writing this on 3/10/2026 as we get ready for the next camping season. We are mostly weekenders with 1-2 long distance trips for a week+ each year. This is camper #6 so we've had everything from popup to this fifth wheel and the full spectrum of quality. Bar none this is the best unit we've had. Fit and finish is top tier. All of the mechanicals work fine, from hooking, unhooking, driving, camp setup and enjoying it. Water and sewer systems are fine, although tankless water heater is quirky and takes a bit to get used to. No leaks; I am constantly scowering the roof, walls, floors, plumbing and fixtures for any moisture. Electrical system is great; no issues. Appliances are all great; no concerns. The only warranty concerns were a couple of window shades, one pocket door that was damaged and one piece of trim replaced. That's it. Tows great behind my Ram Truck. So, I do hear horror stories about campers built afer 2019 as having so many issues, but I will say, in our case we have had a really good experience. We purchased it from Camping World in Syracuse, NY and we were very happy with the before and after purchase experience. Show less