Keystone Rv Bullet 258RKS 258RKS reviews

In April of 2022 my wife and I traded in our 2016 Keystone Bullet travel trailer for a NEW 2022 Keystone Bullet 258RKS model....what a mistake! We were so excited about the beautiful floor plan and the new trailer for our family to enjoy camping at the beach and tailgating with friends and family (Penn State games and watching our daughter play field hockey at college). On our first trip out...the problems started...We arrived at our first camping spot to find the fridge latch broken and our food all over the floor! That was not the only issue on that trip...as we closed the awning prior to going out for dinner as a precaution (wind), the arm locked up and bent. We spent a few hours on the phone while on vacation trying to remedy all the issues. Our salesman encouraged us to continue to use the RV for the summer and bring in the unit for repairs at the end of the season (Do campers really have an end of the season?) As recommended by the dealer, we gave a list of all the issues with the RV (Awning, fridge frosting up, control panels falling off wall every time we drive unit, front corner cap looks like it was patched or not correctly sealed, kitchen table latch defective, etc.) We gave up our fall trips and dropped the unit off in September of 2022. We called the dealership to check on repairs through the winter...We picked up the trailer at the end of March 2023 and set out for our trips. From the first trip, in the new year we found issues again. The grey tank handle was missing when we went to empty our tank. The control panel would continue to come loose off the wall and need to be re-screwed after arriving at each destination. The fridge continues to frost up and we are constantly adjusting the temperature to ensure food stays cool. We also duct tape the fridge every trip b/c the latch is so cheap and not secure. It was the summer of 2023 that our trailer began having even more issues. The 258RKS is unique in that the slide out is on the picnic side of the camper. The slide is very close to the main entry door. We began to notice the difficulty of the entry door closing (even when the camper is perfectly level) with the slide out. Many heated talks of 'why are you slamming the door'? We also noticed our bathroom door and bedroom door not properly closing or securing (adjusted lock mechanism many times throughout the season). We closed the camper for the season in late October...winterized and covered. When we set out for our spring trips we noticed the entry door becoming more of an issue and found in late June of 2024 the wall between the slide and entry door moves tremendously when putting the slide in and out. We reached out to Keystone Manufacturing direct. They recommended us to bring in the trailer for service. We were unable to bring the unit in for service until September of 2024. However, at the end of July prior to going out on a family vacation we noticed some bubbling in the walls in the bedroom. (Severe leak and bubbling). We went on vacation and while camping also noticed the outside wall separating from the front cap trim. We again contacted Keystone manufacturing...they requested us to have the trailer evaluated once at the dealership in September. We traveled home with duct tape again on the outside of camper to ensure the side panel would not fly off the camper or become even worse in traveling down the road. The local dealership service department evaluated the trailer and determined a broken weld (near the entry door/slide area, also the leak and other issues). They determined that the trailer would need over 80+ hours of service repairs to fix. Keystone has granted only 20 hours of work...they are willing to authorize the repair of the broken weld, but nothing else. Keystone is stating that the leak and wall separation on the front cap area is customer neglect. That we should have ensured our camper was properly sealed. I truly believe the camper leak, wall separation is due to the wall shifting and weld break... Let me just state, my family and I take great pride in our vehicles and trailer. I continue to wash, clean, wax, inspect and ensure the our vehicles look good. My wife says I spend to much time cleaning and maintaining. I am sick having in my possession a trailer that is a little over two years old with such issues and problems. We spent a lot of money on this Keystone product and I am at a loss of words on how Keystone is not taking responsibility of such a poorly designed and manufactured product. If anyone has any advice or has similar issues with their Keystone trailer (2021-2023) units please don't hesitate to reach out to me....my personal email is jskish@hotmail.com. My family and I don't know what legal rights we have, but when we call Keystone customer services we get a new person each time and are never allowed to speak to upper management. Show less

My wife and I purchased Keystone thinking we were getting a quality rv. We are sadly mistaken. It is the worst quality rv we have ever experienced. I highly recommend not buying any Keystone rv. We have an issue with a piece of trim over our slide out that appears to have been damaged during manufacturing and was patched and now their repair failed. Do not purchase a keystone product it is junk. Do yourself a favour and read reviews you will see how poorly built these units are. Show less

Piece of junk 3 trips bought 4/24/21 every trip an issues first trip watèr leak cabinets have to be replaced 2nd trip TV and facial boards came down now 3rd trip refrig quit working steer clear of this rat trap all we get take to dealer let them fix it we didnt but a new one to have issues everytrip Keystone needs to replace it and we just stopped at rest area opened door to check on things the TV that dealer repaired said it wouldnt happen again its on a swing door (storage behind it) is standing wide open.Any questions call me Bilék 910 916 1401 doesnt deserve even 1 star Show less