Highland Ridge Rv Olympia 26BHS reviews

My wife’s family has always cherished camping, making it a treasured tradition for nearly every holiday. After marrying, we eagerly joined them but always stayed in her parents’ trailer. Anyone who’s camped in a small space knows how quickly it can become challenging—especially sharing with family. So, when my wife excitedly said, “We should buy our own trailer!” it seemed perfect for creating our family memories. We visited dealership after dealership, touring countless trailers until they blended together. One day, my wife burst through the door exclaiming, “I found the perfect trailer!” Her excitement was contagious, and we immediately planned to see it. At Bish’s RV, the salesperson warmly showed us the trailer. I specifically asked about an inverter, and she assured me it was “wired for one but doesn’t include it.” Comfortable with that, we discussed financing. She confidently promised they could beat any other bank by 50%, an offer that seemed fantastic. We slept on it and, convinced we’d found our dream trailer, returned the next day to complete the paperwork. After clearly agreeing on our maximum affordable payment, we were shocked to see the actual payment higher than agreed. Despite this, we moved forward, eager for joyful camping memories. Our excitement quickly turned to frustration. During our first trip, we found water leaking beneath the trailer when flushing the black tank. Disappointed, we returned it to Bish’s RV, who also replaced a missing dust cap. With hopes restored, we believed our troubles were over. However, while winterizing, we discovered the water heater bypass valve wasn’t functioning, forcing another visit. The following season brought more disappointment—the water heater wouldn’t start. After a week-long stay at the dealership, we learned it was due to loose wiring. Our breaking point came on our most recent outing. My daughter sat down, and the bench collapsed beneath her. Her shock deeply saddened me. Inspecting further, I found the supports poorly stapled, careless and avoidable. Later, my wife quietly asked, “Does the fridge look strange?” Our hearts sank as we saw it falling into the cabinet, shattering our dreams of joyful, relaxing trips. Feeling disheartened, we contacted BishFix. Despite the warranty, they required a $190 upfront fee. We reluctantly paid, enduring a month of delays and frustrations as the technician awaited BishFix authorization. Another traumatic moment was the door lock failing, locking us out. Since we live in our trailer full-time due to my wife’s role as a camp host, this was more than inconvenient—it was terrifying. After dinner with family, we found the key spinning uselessly in the lock. Panic overwhelmed my youngest daughter, who had a heartbreaking panic attack. Roadside assistance repeatedly asked for my details, promising callbacks but never helping. Desperate and exhausted, I pushed out a window screen and lifted my nephew inside to unlock the door. Finally, I drove an hour and a half to Bish’s RV to speak directly with someone. After repeatedly explaining our situation, feeling unheard and overlooked, they arranged for a technician the next day. Upon arrival, the technician confirmed my suspicion that the blinds were installed backward. The always polite and professional service desk employee promised the Regional Manager would contact me. When he did, rather than providing solutions, he shared unrelated frustrations about delays on his expensive home project. Feeling even more unheard and dismissed, he eventually promised to evaluate our trailer’s current value, leaving us waiting again. We’ve documented numerous build-quality issues, heartbreakingly evident from our very first trips. Photos show these issues clearly, but the emotional toll—the disappointment, broken promises, and seeing my family’s excitement dashed repeatedly—is immeasurable. Even the door, randomly locking or refusing to open, symbolizes our experience. We share this hoping other families can avoid the heartache we’ve endured. Show less

We purchased a 2022 highland ridge 26bhs from GoRV Edmonton. I proceeded to drive my family on a cross country trip to Ontario our destination PEI. When we arrived in Marmora Ontario my father in law noticed that the rear right wheel was worn to the mesh. (We drove 8 hours a day for 5 days carrying approximately 6500lbs using a 2018 f150 rated for 9000lbs.) I contacted roadside assistance and they provided a service tech from #7 Auto Service. The tech directed that I bring it to his shop for further inspection. Upon arrival it was determined that the rear axle was not installed properly by the manufacturer. I contacted Jayco to discuss warranty and having the problem corrected. The trailer was difficult to tow because it constantly pulled to the left. I contacted GoRv because Jayco is no help. GoRV had me take it to Owasco RV in Whitby Ontario who found the same issue. Jayco passed the problem to Lippert Axles. Lippert is passing the buck to Owasco. It has now been 6 weeks, I had to drive back to Edmonton to bring my children home. I have lost wages and will need to return to Ontario whenever the repairs are made to retrieve the trailer. We were able to use the trailer to its full capacity for 5 days before it was noticed it was not safe to tow. We have made bi-weekly payments for two months for a new product we can't use. Jayco told me Lippert approved repairs July 12th Owasco had me bring trailer to them 3 times for measurements before I left it there to drive back to Edmonton. Lippert told me they approved repairs on July 29th but Jayco forwarded and email showing Lippert again approved on July 26th. Lippert and Owasco agreed the axle perches were installed improperly, the spring hangars are not aligned properly. Show less