Highland Ridge reviews

The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory does not close properly all in all it’s as if somebody left a new employee alone to put this trailer together the quality of the workmanship is shoddy I wouldn’t buy another open range Show less

This is the worst rv ever made. The black tanks are not designed correctly. They won't drain right because they sit well below the pipes, poop gets backed up and sometimesexplodes out. The service is awful. They never stood behind their warranty and we had to fight them constantly on things. Worst idea ever to buy this piece of crap. Show less

Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my favorite feature, you can keep you bedroom separate and not have anyone going through it to use the washroom. Storage is good the kitchen ahs ample pot and pan storage as well as deep enough cupboards to feel actual plates in it. Show less

worst experience in my life. bought a travel trailer noticed many things wrong. mentioned it to them after they ignored us for a month or longer. then they finally had us bring it in to them in December. been calling, sending emails, no response. then when we call and complain, yes we swore at them it had been 4 months of being ignored, they called us and said it wasn't a good fit because we were rude and we needed to come pick it up and that they still didn't fix anything 4 months later. not one time did the manager call us to see what they could do to make it right with our first purchase. I would love to hear from the owner or director. horrible horrible. Show less

We bought this fifth wheel camper less than a year old used . Used it 1 time and stored it inside for the winter. Brought it out in the spring and after a month outside we noticed leakage under the main living area air conditioner. Called Highland Ridge about it and they told us to take it to the dealer for inspection where it was found to have roof rot around the air conditioner. After numerous calls to Highland Ridge they finally told me it is out of warranty and basically "Too Bad". After some research I found out it it a common problem with the Dometic air conditioner on my camper . 1 Year later the slideout gearbox failed and the final straw was in year 4 it developed a soft spot in the floor under the slideout. That was it with me and Highland Ridge. Sold it back to the dealer this spring, and lucky for me , like everything else used camper values are extremely high. Do Not Buy Highland Ridge Show less

Bought this as our first RV new 5 years ago. It has been a good unit for the most part, but the slide out floor rotted out due to a manufacturing defect. $4500 later we have a new floor and a sour taste towards Highland ridge Show less

We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down and you end up with crumbled foam under the floor covering. Very costly to repair! It is a common issue that Thor will not cover after the 1 year warranty is over. The cable operated slides hang up when pulling in the two main slides. The suspension has failed twice now. Spring hanger was only spot welded, broke off from fame. Over $800 to repair. Now an estimate to repair crumpled foam in floor, $3200. Thor replaced the entry door. Now have a 3/8" gap under the door instead of a 1/2" gap. Had to file half the plunger off in the bathroom door to get it to go into the hole in the wall plate to keep the door closed. The mattress that came with the trailer, you cannot sleep on it. Thin, cheap junk. Open the upper cabinet door in the rear of the coach, on a sunny day, you can see the red glow from the outside upper marker light. No insulation there. Too many more problems to talk about, not enough space to cover it all. Just a poorly built, well designed rig. Don't walk away from a Thor, RUN! Unfortunately, I did not learn from the experience with a priorThor RV. My prior Thor was a Super C, and it was poorly designed, poorly constructed. Ford F550 chassis was good, but the camper body was terribly cheap, poorly constructed and we should have learned better than to buy another Thor. Honest opinion. Show less

I email Highland Ridge on numerus times only have one reply from them over the 4 years I have bought their product, after i bought my RV. I email them on 2/10/23 and I haven't heard back from them. I received a pop up i would heard back from them in 72 hours. As of now, it been close to 100 hour. I am having issue with my led lights inside and i emailed them how to fix the issue. this is a safety concern of some one could getting hurt for imporoper lighting operation. I would not recommend buying an RV from Highland Ridge Customer Service rates 1-10 they would rate 0. Very poor customer service. Returning customers what keep company in business. I am planning on buying another new Fifth wheel this year and it will not be a Highland Ridge Product because they don't take care of their existing customers. Stay away do not buy Hightland Ridge. Show less

Absolutely love the massive storage capacity and the ease of use of all of the internal and external controls. Did extended stay in this fifth wheel and never had issues maintaining comfortable temperatures despite the exterior weather. Jacks/leveling and moving this RV around was very easy. Truly only lacking in a washer although one could always buy a portable to put in the shower. So many small features in this RV added up to a very comfortable homey feel. The versatility of having three propane tanks in the storage bay is unbeatable. Show less