Highland Ridge reviews

Great RV. Lived in it for almost 5 years and have had no major problems. It is the same size as a 1 bedroom apartment without all the noise from your upstairs neighbors. Living room seats 7 people comfortable. Bedroom has a king size bed and with the two sofa beds you can sleep a total of 6 people. This RV has a 23 cu . ft. refrigerator and a washer and dryer. Great RV if you want to vacation, travel for work or just live in full time. Show less

We love this RV. Lots of room for the whole family, plenty of storage in the kitchen pantry, residential fridge and excellent living room area. Easy to set up and tow, and over all just a fantastic RV. Defintely would buy another Highland Ridge. Show less

This is a great RV. However, you never 'find things' until after the warranty period... That being said, here are two issues we've experienced. The first one is the Table that is stored under the couch. There are two bolts that weren't put in flush with the flooring and are protruding up so that when the table is replaced under, those 2 screws damaged the edges of the table. The other issue is the laminate on the counter top to the left of the oven has split from the front corner all the way to the outer edge and will need to be replaced. In our opinion, whatever 'quality control' measures were taken before this camper was put on the floor, were inadequate at best. We are very unhappy with what we have experienced so far. Now it has become a DIY repair to 'fix' these issues. Show less

Do not buy a Highland Ridge Lite. They are junk. Thirteen warranty visits in nine months and problems still exist. Dealers don’t care about maintenance, just sales. I’ve been banned from two websites already. Tell the truth and you are attacked. DON’T BUY ONE Show less

Piece of junk. Pop out gear motors have broken 3 times on slide outs. Of course after warranty. Decals on front faded and peeled at 18 months. Warranty was one year. Just the worst quality ever. My last 5th wheel had 17 years. No major problems. Still had original decals the day I sold. Jayco provides no help just excuses. Show less

As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no solution or recommended fix. Furnace had to be replaced 2X in 4 years as well as fridge required service & replace inverter both times within 4 years. Thank goodness I purchased an extended warranty. I won't purchase another. Thor industry that owns open range is only interested in the bottom line and cares nothing about product quality, service, or customer service. I wrote a letter to the CEO/President of the company and my letter was returned unopened and rejected. Every owner has floor problem. Show less

Very, very unhappy with this RV! Have had it in for repairs 4 TIMES for various issues and the problems still aren't solved. From substantial leaks under both sinks to a wobbly toilet, valances loosening from the wall and the inside wall by the bed bowing inward loosening the window frame. Brand new 2023 camper. Never used. Terrible. Warranty covers everything so far but its a lengthy, time consuming process. Never again with this brand Show less

Company DOES NOT CARE. Let me explain, 2022 travel trailer, overall love it. Looks great really minor issues, would normally never write a negative review. But the seal where the front metal meets the roof was drizzled on like sauce instead of done properly, clearly negligence on behalf of the manufacturer. Unit is 6months out of warranty $40k unit. Clear manufacturer neglect and won't even as much give me the ruined interior panel to replace myself. Long story short is camper itself is pretty nice, would have had a good review but they simply don't care about the product they put out on the sales lot. Really disappointing that they "respectfully decline to get involved" . Highly DO NOT recommend. I would like to believe there are companies that would like to at least work their customers when they put out something that is not acceptable quality. Show less

We have owned this unit for a month. Our first outing we learned that there is no gravity fill available. I suppose that is our problem for not noticing this. Subsequent trips we discovered a tear in the couch, the shower strip coming apart, the kitchen drawers misaligned and opening during travel, fridge leaking, door out of square, closet door is warped, dining table broke upon first use, the bathroom sink counter area buckling, screws missing on the exterior metal strips, the battery didn’t work and no reset switch. But, the worst thing was thst the window by the bed was leaking badly. We purchased this in August 2023 brand new but its a 2022 so the window must have been leaking for 2 years. Dealership is telling us that they know there has been leaking because of evidence of water damage but its dry NOW. We asked for our money back. Dearler contacted the manufacturer and we are getting nowhere. We are concerned that there is mold or structural damage but nothing is being done to address this issue. Do not purchase from Highland Ridge! Show less

The size, floorplan, colors, weight were the attraction. We like the chaise lounge option and not having a table in a "fixed location." We have spent over 65 nights in it and towed over 8,000 miles so far. Adequate storage. Bath & shower are just fine. We replaced the mattress day 1. Has attracted admiration of other campers, but unfortunately we can't recommend it. Functionally, it's been a disaster. Initially heater failed to reach any set temp due to a poorly engineered factory installation (heater itself worked). Neither dealer nor factory had an answer, we ended up re-engineering and correcting the installation ourselves (long story), solved, painfully (months), hence 1 star ratings. Electronic thermostat (controls both AC & Heat) not sensitive enough. Both heat and A/C very noisy, cannot correct. Refrigerator (NorCold) failed twice, first control panel, then cooling unit, awaiting another warranty repair. Ongoing problem from day 1 that has interrupted many outings. No provision for gravity fill of fresh water tank, can't prefill tank (water lost through vent tube) and they don't want you to carry water in tank while towing (claim brackets can't support the weight). This requires a lot of planning as many campgrounds in the west don't have pressurized water readily available. Cheapo bath vent fan, really, to be replaced eventually. Sound bar (inside), speakers (outside) not very good quality sound. TV has worked fine. Shower door fell apart but was repaired on the road. Structurally the unit has remained intact, no leaks. Black aluminum skirting had heat related expansion buckle on right side, several screws lost on both sides. Slide out still works but you have to be careful with movement end points. Show less