Crossroads Rv Redwood 4001LK 4001LK reviews

We bought our unit and have had a lot of trouble which with what we paid we feel we should not. first the quality is horrible, the drawers fall apart the bedroom slide leaks so bad if it’s going to rain we have to pull the slide in the shower head was put together with the water tube too short which made the rain shower nor work properly, very little to no water coming out the front door won’t lock most of the time our floor in the living area in front of yard couch rotted out mind you this rig has not been out much at all and is stored in a concrete floor garage completely enclosed the windows are fogging up the refrigerator shelves and bins have all had to be replaced because they cracked going down the road the cover on the water heater flies off going down the road the wood wrap on the bed falls off etc etc etc and the crossroads company told us to file under our insurance we got no help from the manufacturer nor the dealer which was explorer USA in Denton texas which is now called blue compass something like that same owner different name, hum makes me wonder if maybe they had too many law sutras with the other name. We are so disappointed in both crossroads redwood and the dealer my advise do not pay as much as we di (over100 thousand) we have friends who have a forest river surveyor which is built 10 times better than our redwood it’s not prettier but better quality My advise to crossroads if your going to build crap then price it there and put warnings out “your rig may fall apart going down the road” Show less

If I could give Redwood/Keystone/Crossroads a ZERO I would, a score of 1 is too much. We bought our brand new Redwood that spent 14 months in the shop prior to having it on our property. Then with only 300 miles on the China Bomb tires, that's what the Certified Repair Center calls them, the tires blew causing $5k in damage that we had to file with our insurance, the tires aren't rated correctly, buy new ones before you go out. Then we finally got it back and the Fridge shelves bent and became dislodged. Best Buy stood behind their Defective Fridge and sent another, but Redwood didn't, we are now on Defective Fridge #3 and Redwood declines to participate in installing the Fridge $700 each time. Don't buy this brand, don't get awed by the beauty, their warranty is not dependable or any good. Darin the President won't even help. Do yourself a favor Run don't walk, don't be unhappy about your experience like us! Show less

Just don't. Period. Crossroads makes a horrible product that they do not stand behind. At all...ever. I have begged and pleaded with Crossroads to do something about the quality issues we have encountered, to no avail. They don't even acknowledge us. We purchased new and the dealership offered a lifetime warranty as long as we had our unit serviced with them annually (~$330), which is not a bad deal. However, we have taken the unit back so many times that it stays at the dealership more than we use it. I can't count (or remember) all the issues we have had with this $150,000+ "quality" "luxury" unit. I will however list a few so that maybe you will heed my advice: 1. Nearly every piece of crown moulding in our unit has fallen down during travel and scratched wood, walls, or furniture. 2. The flooring in the livingroom, kitchen, and master bathroom has all been cut/scraped/scratched by the slides. 3. The subflooring in the kitchen and master bathroom has bubbles and buckling that cannot be fixed (the dealership tried). 4. The hydraulic jack system has been fixed THREE times. 5. The main livingroom slideout allows water/dirt/debris to come into the unit while traveling. 6. The globe on the ceiling fan has fallen and busted during travel. 7. The kitchen table slides out without prompt. 8. The shelving at the back of the unit (in the cabinent) has failed several times. 9. The shelves in the refrigerator have fallen out of holders and busted during travel. 10. The "laminate" (sticker paneling) on the doors started peeling approximately a week into ownership. 11. The "baseboard" around the slides has detached and will not stay during travel. 12. The water heater connections have been replaced because of poor connection (leaking). 13. The kitchen faucet had to be replaced less than 2 months into ownership because of tarnish/peeling finish. 14. The connections/lines under the sink leak. I could go on and on because we have literal pages of issues that we have presented to the dealership since our purchase. It's sickening and disheartening that a person can spend hard earned money on any product that a company will not stand behind. One thing is for sure...this is our first and LAST Crossroads product. We will warn anyone who will listen! Show less

We traded our 2018 on this model and although most of this one is better there are still problems and the factory really doesn’t care after you buy it. 1st it came in with one of the decals scraped and to this day they cannot seam to send the right one to replace it it has been over 1 year 2nd the cabinet drawers in the kitchen under the microwave are put in very shoddy so they fall out of the wall, you have to take it apart and reinforce the back where the drawer slides attach to the wall 3rd we have had a leak from day 1 had it in the shop several times to have them say it does not leak yet when we take it out and it rains it leaks in the bedroom on the side of the bed. 4th the front door is crap the latch breaks all the time it is cheap and not worthy of the price you pay for this rig. You would think they could upgrade the door latch. If this is suppose to be one of the better ones they are falling a little short although they fixed a lot of the problems that the 43 ft 2018 had they still have some problems. I wish the factory would help us out because explorer USA is not and it takes forever to get parts. We are looking at getting rid of this if w cannot get. These things taken care of. P.s. do not buy the extended warranty as they lie and do not cover things nor does the 3 tear warranty that comes with it Show less