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Travelcamp - Jacksonville, Florida Reviews

Travelcamp - Jacksonville, Florida Reviews

2.0
(14 reviews)
...

Dealership overview

Sales
2.3
Service
2.0
Parts
2.1
Warranty support
1.8

Reviews

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14 ratings and reviews

Voted most helpful review

mitch halberg

Reviewed on November 5, 2023

1.0
BEWARE OF Travel camp. I bought a camper from Travel camp, They made a math mistake on my invoice. I talked to their home office they said they would get back to me. No word from them. Now a cannot get reach a live person. I have left many messages for them to contact me over the last 2 weeks with no re... read more
BEWARE OF Travel camp. I bought a camper from Travel camp, They made a math mistake on my invoice. I talked to their home office they said they would get back to me. No word from them. Now a cannot get reach a live person. I have left many messages for them to contact me over the last 2 weeks with no response. I you read the reviews from the different locations you will see a trend of shady operation and lies. Their mode of operation seems to be ignoring the problem and hoping it will go away.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

John White

Reviewed on September 27, 2023

1.8
I put my Jayco 31UL on consignment with Travelcamp in Griffen Ga. The RV was sold in about 5 weeks. 6 weeks later I have not received my portion of the proceeds being as I owed less than it was sold for. The Griffen dealership has not been the issue. It's been the home office in Jacksonville Fl. They told me ... read more
I put my Jayco 31UL on consignment with Travelcamp in Griffen Ga. The RV was sold in about 5 weeks. 6 weeks later I have not received my portion of the proceeds being as I owed less than it was sold for. The Griffen dealership has not been the issue. It's been the home office in Jacksonville Fl. They told me numerous times that they were waiting on the checks to clear or on title work. Lies. Both have been done for better than 3 weeks. Still no money. Seller beware.
Sales
4.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Simon Barber

Reviewed on July 15, 2023

1.0
Dealership maintains fake listing of attractive low cost RVs that are not really on offer. When you contact them they spam you with text messages and email from numerous different salespeople hitting you up to look at their other listings.... read more
Dealership maintains fake listing of attractive low cost RVs that are not really on offer. When you contact them they spam you with text messages and email from numerous different salespeople hitting you up to look at their other listings.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Melanie Sunshine Neale

Reviewed on May 24, 2023

1.0
Dishonest people. They tried to make me pay $23,000 for a camper that was advertised at $11,997–after I spoke with them about this and re-negotiated the deal, they then submitted the wrong loan paperwork to the lender. They also owe me a refund check that they told me over 3 weeks ago was going to be &l... read more
Dishonest people. They tried to make me pay $23,000 for a camper that was advertised at $11,997–after I spoke with them about this and re-negotiated the deal, they then submitted the wrong loan paperwork to the lender. They also owe me a refund check that they told me over 3 weeks ago was going to be “mailed tomorrow/sitting on the printer/in the back office” or whatever other excuse they could make. I need to start writing down the “excuse of the day…” as it’s almost comical. Today, me: “I was told on Friday by Joe Dolgach, the manager, that the check would be in the back office on Monday.” Salesperson: “We don’t have a back office.” 😂😳 The manger will not call me back, corporate HQ will not call me back. The salesman and the finance guy are fine and a pleasure to work with, but otherwise this has been the most unpleasant consumer experience of my life.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Michael Hulett

Reviewed on May 13, 2023

4.8
Furst of all. 6 years ago we bought a pull behind trailer as my mother had alzimers and we tour every summer. She got bad and they wanted us to put her in a home. Couldn't do it. Went to travel camp and bought a entry level trailer. She loved it and made so many memories I will never forget. Fast forward to ... read more
Furst of all. 6 years ago we bought a pull behind trailer as my mother had alzimers and we tour every summer. She got bad and they wanted us to put her in a home. Couldn't do it. Went to travel camp and bought a entry level trailer. She loved it and made so many memories I will never forget. Fast forward to today. Went to look at Floorplan as we are going to go full time. Kerri was our sales person. There wasn't a good fit at the show as money is always an issue. She worked her fingers to the bone and found us the most excellent Grand Design in like new condition at a price we could afford. The whole team at the Jacksonville store made it possible. We picked it up today and Shawn in service went over everything as this is my first 5th wheel and made the adjustments to make it perfect. Thank you team Travel Camp Jacksonville Beach. You made it happen. When we are ready we are coming back to by our third camper
Sales
5.0
Service
5.0
Parts
5.0
Warranty / Support
4.0
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Voted most helpful review

Steve Young

Reviewed on March 13, 2023

1.0
Horrible, our new Carbon398 has multiple issues. Gas gauge, gas pump, happy jack and landing supports. Everyone wants to blame us . Our Carbon398 has spent more time in shop than us using. Maybe 50% of time in shop. Stay away. Customer Support is horrible, they sell and forget you. Our repairs are going ... read more
Horrible, our new Carbon398 has multiple issues. Gas gauge, gas pump, happy jack and landing supports. Everyone wants to blame us . Our Carbon398 has spent more time in shop than us using. Maybe 50% of time in shop. Stay away. Customer Support is horrible, they sell and forget you. Our repairs are going through insurance. Now our rates will increase next year.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Cara A Barnes

Michigan

Reviewed on August 22, 2022

1.0
DO NOT BUY A CAMPER FROM THESE CON ARTISTS! They sent us a severely damaged camper, refused to fix it, only gave us a partial refund, then forced us into a trade outside of our budget and double charged us massive fees!... read more
DO NOT BUY A CAMPER FROM THESE CON ARTISTS! They sent us a severely damaged camper, refused to fix it, only gave us a partial refund, then forced us into a trade outside of our budget and double charged us massive fees!
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Mark whittington

Florida

Reviewed on June 22, 2022

5.0
The salesman Brian and finance team We're awesome, very nice people, very polite very helpful. Nice selection of R v's I would recommend anyone to go here to buy a camper. They worked with us in every aspect to give us what we wanted. They made my wife happy which in turn makes me happy. If you need an RV ask... read more
The salesman Brian and finance team We're awesome, very nice people, very polite very helpful. Nice selection of R v's I would recommend anyone to go here to buy a camper. They worked with us in every aspect to give us what we wanted. They made my wife happy which in turn makes me happy. If you need an RV ask for Bryan
Sales
5.0
Service
5.0
Parts
5.0
Warranty / Support
5.0
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Voted most helpful review

David Dobbin

South Carolina

Reviewed on March 14, 2022

1.0
Without question, the worst experience I have ever had with a dealer of... ANYTHING! Run, don't walk away from this place. They're going to rip you off - you just don't know how yet. We bought a very expensive 5th Wheel (a Keystone RV model) in April of 2021. THE FIRST DAY WE TOOK IT HOME, THE KITCHEN SLID... read more
Without question, the worst experience I have ever had with a dealer of... ANYTHING! Run, don't walk away from this place. They're going to rip you off - you just don't know how yet. We bought a very expensive 5th Wheel (a Keystone RV model) in April of 2021. THE FIRST DAY WE TOOK IT HOME, THE KITCHEN SLIDER MALFUNCTIONED. Completely tore up the kitchen floor and broke the trim on the slider. Totally ruined. Clearly, this was a warranty issue - no problem, right? We took it back to TravelCamp, where it sat with them FOR 30 DAYS - they did NOTHING. Didn't even open a ticket with the manufacturer. After much pressure on our part, they did a quickly removal of the trim in the kitchen, to allow us to take a one week trip in our new, broken RV. Happy beginning of June... We returned from the trip, and left the unit at TravelCamp for the repair. We were lied to about the status of repairs, our calls were dodged, emails ignored. Months went by... I asked the service manager on multiple occasions if they had the ability to make the repairs - she responded that they could. The only way to get updates (where were sad and depressing) was to show up at the dealership. Super disappointing. In December, they claimed to have the unit fixed. Surprise, surprise - we got there and the issues were not resolved. At that point, I asked for our money back, which they flatly refused. More ignoring calls, more problems. Finally, they offered to consign the RV for us, as we were completely frustrated at this point. Being happy just to get out from under this lemon, we agreed. Suffice to say, we took a $30,000 loss on the unit. Worst dealer ever. Crooks. Run away, run away. You'd be better off investing your money in a cardboard box than dealing with these criminals.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

TIMOTHY HENTZELL

Florida

Reviewed on November 8, 2021

2.0
We purchased a travel trailer in may 2021 and returned it within a month for minor warranty repairs. The repairs were tighten closet door hinge, adjust dinette table, and they repaired a cable that I damaged and they didn’t inform me of the cost. The trailer was kept for over a month and we found items ... read more
We purchased a travel trailer in may 2021 and returned it within a month for minor warranty repairs. The repairs were tighten closet door hinge, adjust dinette table, and they repaired a cable that I damaged and they didn’t inform me of the cost. The trailer was kept for over a month and we found items missing such as quick connect hose and battery disconnect and other minor items. They blamed the delay on the manufacturer. Since these were minor items they could have made the adjustments and dealt with the manufacturer later. They kept it for over a month and the repairs were not completed. The service department is not very customer friendly. Would recommend taking repair to a different dealer.
Sales
3.0
Service
1.0
Parts
3.0
Warranty / Support
1.0
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