Thor reviews

Thor is incredibly difficult to work with. They will make excuses, give misinformation and generally do absolutely anything and everything to blame you so as to make malfunctions and failures your fault so they don't have to cover warranty claims. As soon as you challenge their answers and excuses with factual information, they will start saying you're rude and will say they are going to hang up on you, and they will do just that. Even when you've said or done nothing rude. They will refuse to cover things on a BRAND NEW motorhome, citing strange reasons that make no sense. Be prepared for a lot of out of pocket expenses for repairs on your unit during your very first outing. They will tell you that because you didn't follow their internal processes, the repairs won't be covered. However, you have absolutely NO WAY of knowing what those processes are until you get so much misinformation from them that they twist everything around to be your fault, even though you called their help line (technical support) multiple times and did EXACTLY what they told you to do. Don't trust what appears to be a wonderful 24X7 support line. They will purport to be there to support you, but then provide absolutely NO help, only to mislead, confuse you and twist everything to make you to blame. Their managers are even worse. Don't even try to escalate your call, you'll just get someone who knows nothing about your motorhome and give so much false, terrible misinformation. Worst of all, they make you feel like a bad guy. There is NO such thing as customer service at this company. This is customer disservice at its finest. Show less

For the money one pays for these units you would think the quality would be excellent. We bought this less than two years ago and have had it in for repairs five times. Drop down bunk Pins do not align, generator would not start, shades fell off, TV fell off the wall, propane gauges would not work, cabinet door warped and needed replaced, Grey and black tanks even though empty read 33% full at all times. I would never but a Thor product again and if I could get rid of this one and not lose my $$ on it i would. Show less

Has been a very good Rv, not insulated very well for leaving Iowa in Jan, I insulated water compartment, Fuse panel and breaker box behind slideout is not a good location, I ran power from another source so if fuse blows easy to access, other than that very happy with Rv Show less

Best RV for full time. Large master bedroom and bathroom. Lots of storage with full sliding mirrored closet across the entire back. Pull out wardrobe in bedroom, cabinets above the king bed and storage underneath, lots of drawers for all your clothes. USB ports on both nightstands. 1 /2 bathroom accessible for travel and anytime. Main cabin has a side-by-side residential refrigerator. very large convection microwave oven that has two shelves and electric induction stove. Two TV's 55in on televator or 40 in by cantilever buffet. Buffet is great for those items you want away from kitchen counter (crock pot, coffee pot) while cooking. Kids love pull down bunk over captain chairs and queen air mattress for pull out couch. Great storage in bays large pull out double door pass thru slider . Quiet ride , great towing, lots usb ports in cab area Show less

Have owned Miramar for year and driven approx 8,000 miles. Coach handles great on highway as well as side roads. Suspension system gives smooth comfortable ride. Comfortable driver and passenger captain chairs. Double slide outs give an extremely large living and dining area. Comfortable furniture, could have designed recliners to go back further. Shower comfortable and bit larger than many.Rear bedroom very nicely designed and foldable king bed comfortable. Plenty of inside and outside storage. Larger refrigerator allows for extra groceries and drinks if traveling on long journey. This is our 3rd RV and this 38’ Miramar ia comfortable, well designed and travels well. I highly recommend. Show less

The unit itself is good, but the furniture is all worthless, the covers are peeling off all chairs, seats. The look like garbage. Called Thor and talked to them about this. Their response was, it's a third party part and they had discontinued the use. This does not help me, it is very expensive to replace the articles. I didn't pay 3rd party for the motor home I paid Thor. They wouldn't help replace a bit of it. I had had to foot more money out, but Thor didn't lose a dime. I will never or will I ever recommend Thor to anyone. I am not the only one with this problem and they have not often to do anything for anyone. DON'T BUY THOR!¡!¡! Show less

Keep an eye on your furnace could catch fire plumbing, should not be near a furnace 2023 Challenger Keep an eye on your furnace could catch fire plumbing, should not be near a furnace 2023 Challenger Keep an eye on your furnace could catch fire plumbing, should not be near a furnace 2023 Challenger Show less

This motorhome is extremely poor quality inside and cheaply made. The quality is very apparent it is so cheaply done inside with no quality control. Not worth the price. Shower not sealed properly. Gaps in seals, nothing aligned. All visible flaws are clearly visable and noticeable if you look not very hard. Would absolutely never buy this couch again. Absolutely very cheaply made and it shows. Show less

We bought a used 2012 Serrano 31X and I absolutely LOVED it. My hubby is a big guy and he wanted to move up to a bigger 42ft diesel pusher though, , which is also great, but I STILL miss and prefer the smaller 31x since it was MUCH easier to drive and camping spots were much easier to find due to its smaller size. The only issues we ever had with ours were the same sort of issues any RV usually experiences, such having to replace the awning motor & the house water pump after several years of very heavy use , but nothing major and nothing that wasn’t covered by our extended service contract. I will admit that the ride wasn’t as smooth as the larger diesel pusher since the 31x didn’t have airbag suspension, but I honestly didn’t mind at all. The way that it could make a u turn on a dime and get into any grocery store parking lot was worth not having air bag suspension,, The Serrano also got much better fuel mileage. It got an average of 11-12 miles per gallon and our current huge DP only gets abour 6 mpg. If the decision was all mine, I would go back to my Serrano 31x in a heartbeat. Show less

I reviewed and looked at 5th wheels for 5 yrs and found that Thor made and used the best products available. I had to give it a five rating on warranty as I can't downgrade something I never needed to use. I am finally having to replace the water heater as the inlet is rusted. Still works but rusted and is starting to leak even with a ton of teflon tape on the threads. This trailer is amazing and has a wonderful floor plan other than there is not enough closet space in the bedroom. I keep it as clean as possible but it is still just like new..none of the appliances have failed, carpet is still good, air conditioner is awesome and is 15K not the usual 13.5K. Table is still good and does not wobble around. I did have the locks changed on the outside doors. Looks like new but in all fairness, it is stored inside when not in use. Show less