Thor Motor Coach Outlaw Reviews on RV Insider (32)
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They say you can carry your toys. I have a Harley trike and cannot get it up or down without using other ramps as the door pitch is too high. I 'm fighting with Thor to get them to add an extension to the door to give in a better pitch.. Our unit came with the wrong legs on the couches in the garage thus when in the flat position they were not even and you couldn't use it as a bed. The pull out couch came with the wrong air mattress. We have found that the warranty process is poor and overall we know our unit was not properly inspected prior to leaving the factory. Its a good concept as its the only class C toyhauler but the sleeping area design is not good nor comfortable. Its been back at the purchasing dealer for 2 months now awaiting parts.

I have had issues with this van (Thor Tellaro 20KT, class B RV) from the beginning when I bought it in November 2020 until the present time (Feb 2021) . First off this van went through (supposedly two (2) inspections) prior to purchasing the RV. If it did, who did it and was their any quality assurance on these inspections. (Rhetorical questions) I am so frustrated and over $100,000 lighter. I heard all the horror stories, from the sales people that sell these things to the problems and issues you experience with RV’s in general, and I get it if these problems started a couple of years down the road (no punn intended ) however, they started from day one and I will take ownership on the fact that I should have done more due diligence in the research and the inspection of this vehicle, I was just excited , I retired from the military and I wanted to get my own RV to drive around this beautiful country since I spent most of my time overseas. Neither here or their the RV has been in the shop longer then I have had it and it still has major issues. We are on our fist trip and I have had to tape and rigged up stuff , just to try and get it back to California. This vehicle just to name a few has lights flickering, noises and rattling that should not be happening, to include , nuts are missing, the side window fell out, water is leaking. It won’t hold propane, the tires won’t stay inflated correctly, the bed broke the first night we laid in it. Again this is just to name a few, please I just want a vehicle that starts off with zero issues and problems. If things happen down the road, I could deal with that, however, this is to much to soon. At first I took my frustrations out on Giant RV (in Colton) the place where I purchased this from, and they were totally wrong on selling me this knowing EVERYTHING was wrong from the jump street, in my next breath I will say that I am fortunate that I have an amazing service manager (Tom Decker) because with out him this process would be even that much more painful, and I will add that I have the GM of Giant RV Mike Jacque that stepped in to get things moving. However, they could just do so much, I am requesting that Thor supplies me with an RV that is problem free and in 100% operating condition and trouble free. V/r Jeffrey Feller

Absolute piece of shit. Amazingly poor quality for a 200k RV. Has spent more time at camping world then with me. Electrical issues, cosmetic, operational, cheap cheap cheap. Save the frustration. Go to the casino and just put it all on red, you’d be happier if you lost!

I bought this RV brand new at North Trail RV in Fort Myers, FL. I used about 5 times the most and it has only 12k miles. I don't even know where to start. All I know is that I will NEVER buy a Thor product again and that's a promise. Everything is of very, no, extremely low quality. The seats are destroyed, the slide motors (even after they were replaced) are failing, the cabinets (OMG) are falling apart, the auxiliary motor and module for the tank broke, the back door had issues, the batteries failed, the suspension is making noise, the roof has a leak, and the list goes on. I hope Thor will contact me so I can enumerate everything. All I can say is, don't buy Thor. And I visited their plant to see the manufacturing . Imagine if I hadn't.

This RV was exactly what we needed/wanted. A few adjustments were needed after we picked it up in Oct. 2020,Thor took care of them. We love it. Our best was 11mpg, with loaded garage. We are enjoying it almost weekly. Its only been 2 mos, but so far, no problems.

Do not purchase this unit new. Wait until it is a couple years old and the numerous problems have been fixed. In our first ownership year we encountered refusals to fix items that were clearly under Warrantee. Thor customer service certainly got frustrated with our many calls and we with their lack of adequate response. They referred us to LaMesa RV for repairs only to Have to return time and time again times to redo. After nearly two years, Finally found a repair company that came to the house and and we got the quality workmanship required. Have one more issue to get fixed - front steps that appear to have a mind of their own as to when to deploy. Would I buy another Thor product? Probably not!

We are on our second trip. Bad rain the whole way. We have to pull over because of a noise under the coach. The exhaust pipe for the generator breaks off and is dragging. We also discover rain coming in they the A/C unit in the garage. The rain apparently shorted out the bed that you can electronically raise and lower in the garage and it came crashing down on our motorcycles. Broke windshields/mirrors and scratched them up. The pull down shade pull apart the first time you use them. Quality is so poor, I am so disappointed in this we now want to get rid of it.

We purchased our 2017 in April 2020. Our first trip was to Minnesota with out Harley Utra loaded in. When we arrived, while backing the bike out onto the ramp the center of the ramp collapsed causing the rear bike wheel to fall through. The ramp is not structurally sound or designed with supports. Stryofoam and thin plywood only. So far Thor isn't standing behind anything. Seriously disappointed and wouldn't recommend this coach to anyone.

Totally impressed so far with this new unit! This is my third outlaw. Perfect layout for my family. Everything has been upgraded over previous units and the quality has definitely improved. Put our first 1000 miles on her and not one issue so far. Drivability has definitely improved over the years for such a tall unit. Storage is awesome. Getting close to retirement and can’t wait to spend some longer periods in her!

This unit was absolutely horrible! Had to have 6 items fixed before we left the dealership due to poor quality or fit. Ramp angle too steep for motorcycle and whatever they put on the ramp made is slick and the bike kept sliding down. Tie downs weren’t even secured and pulled right out oft he floor. First trip water came pouring. Down on my head at the first stop light and the unit spent the rest of the season at the dealership trying to-get it fixed. No storage! RearAc leaked i rain! Had the class a version when it was damon and the quality was much better

Firstly, having had a few travel trailer toy haulers and having read a lot of reviews of Thor products, my expectations were quite low. Thankfully, at ~5.5k miles, we've had a fairly good experience. Winters in a nice park in FL and the rest of the season at a campground in North GA. Overall, for what it is, it's been pretty good. 2500lb capacity in the garage means we load the bikes and go. Haven't towed a vehicle, but we're getting ready to do so (Ford Ranger), in 2020. Issues: Leaking window in garage, slide recall, outside TV box was coming apart (inside) and some other nits. All of these were fixed on a return trip to the Indiana factory, covered by warranty. Inverter fell off it's mounting (four wood screws. Really?) on drive home, auxiliary fuel tank gauge inop, chipped paint on roof and back cover over the garage A/C unit (annoying). Other than the paint, I've taken care of the other problems. Drives pretty well for a gas engine and coach and has a pretty good useable weight. Mattresses are crap, but there is a lot of sleeping space. Only two of us and occasionally a weekend with the boys and it's all good for that use. The rear ramp/patio is excellent for grilling (put out the awning and grill in the rain) and outdoor shower is good for washing the dog after a run to lake or beach. The Axxera bluetooth unit in the dash is a little finicky, but is good enough. So far, so good.

Excellent condition, Thor Outlaw 38RE, Bath & 1/2 Outlaw 38RE Residence Edition, vaulted living room and galley ceilings, approximate 8' shower height, 9' Cathedral style bedroom ceiling, ceiling fan,King bed, "Star-View" window, above ground patio deck, rear patio deck, 50" LED TV, Bluetooth® sound bar, sink, gas grill, exterior refrigerator, rear patio awning, rear steps, electric side patio awning and second exterior LED TV, booth/sleeper 48" x 84" sleeping area, a hide-a-bed sofa with air mattress, a power drop-down cab-over bunk, huge pantry, pre-plumbing for either a stack or combo washer/dryer, 40" LED living room TV, Ford 26,000lb chassis w/8,000lb. hitch, polished aluminum wheels, full body exterior paint, 158 cu. ft. of exterior storage, 150 gallons of fresh water tank capacity, two roof A/C units, third wall mount A/C unit in bedroom, swivel front seats with extra table, frameless windows, 3-camera monitoring system, LED ceiling lighting, solid surface kitchen counter & table, LED TV in master bedroom, HDMI video distribution, power charging center, an 1800 watt inverter system, 37' length, Power patio awing with integrated LED lighting, 1-piece windshield, a 5500 Onan generator, automatic leveling system, leatherette furniture, leatherette sofa with sleeper, 5-speed automatic transmission, pass-through storage, dash fans, power mirrors with heat, DVD, refrigerator, enclosed and heated holding tanks

I have this same motorhome and I can truly say this is legit! My family and I all fit with space to not feel so cramped. It has larger tanks than other models to help accommodate dry camping. I have absolutely LOVED mine.

I would not recommend this coach to anyone. Problems from day 1. Issues we have are too numerous to list. From major AC issue to minor cosmetic, it’s a never ending battle. Our outer headlight cover just came off while driving. THOR workmanship and quality is pathetic. To pay this much money for a motor coach, I’d expect quality not shoddy workmanship and material. Once we get all repairs taken care of we are selling it. I sent a very detailed survey to customer service and received the generic reply... they obviously did not read it. The fact THOR has had a wait time on every phone call should tell you we aren’t the only people having issues.

This nightmare of extremely poor quality construction and design has been in for repair the majority of the first year of warranty. I have used it for a total of 5 times in the past 16 months. Each time resulting in a major malfunction. Everything from a complete rewire and control board replacement to rear step malfunction that has resulted in no less than 4 visits to dealerships to repair it. Each time a different fix was tried. The latest difficulty is the horrific Blackwater stench rising to fill the cabin while driving down the road. Three times I was told there was nothing wrong with it. The last time being told that the bathroom sink was connected to the black water tank. A thor Tech directly told me to put a rubber plug in the sink to prevent the smell from filling the cabin while we drove. The P trap under the sink is suppose to prevent the smell from rising but if the motion of the coach sloshes the water out of the p trap then this design flaw obviously wont work. There is a solution by putting a one way valve instead of a p trap in the pipe. Thor tech tells me this is apparently not going to happen. Not only is the stench unbearable, you are also prematurely filling your black water tank with sink greywater so that it will not last as long on any trip you decide to go on. The mind numbing stupidity of this design and Thor's response to put a cork in it is just so unacceptable!

As of today March 16, 2019, I have replaced: the engine at 33,000 miles, the generator, the leveling system which the warrantee did not cover, the toilet, the water pump, the water selector source valve, a TV, the in-dash unit, slide motors and another needs repair, the bathroom door framing is loose and needs reinstallation, the black tank vent tube broke, spilling black water all over the water compartment and wafting fumes inside the coach while driving, one of the slow rise shades doesn’t work, the upper escape window flew open while driving down the road sucking out the shade, another TV needs replacing, the furnace has required repairs repeatedly, and the place isn’t insulated for any weather outside the mid-70’s. That’s not all the problems I’ve experienced but is all I can remember off the top of my head.

I have this same RV and it's fantastic. Fits my family and a bunch of friends comfortably. Has a great amount of space, tons of storage, and very dependable. Love mine and wouldn't change it for any other options out there!

We like the RV floor plan and we like the overall size of the unit. The included gas grill that hooks up to the RV propane tank is nice. However, on our first trip the electric part of the water heater would not work, both awning end covers fell off, the entry steps would not go down, the HDMI cord from the Blu-Ray was broken and the cab fuse box cover would not stay on. While parked at our home, the front shade curtain and the entire support fell onto the dash and the left, rear leveling jack started leaking. On our second trip, the self leveling stopped working, the radio/rear camera stopped working and the front curtain was still not working even though it had been reinstalled. While driving in a steady rain at 60 mph we discovered a high pitch squeal coming from in front of the driver. Not wipers! We had some leaks during heavy rain and we also noticed that the rear gel coat is cracking. There are several other small issues that we have taken care of ourselves. Our unit has been at the dealer more than we have had it. We may have just gotten a lemon, but I would not recommend or every purchase another Thor product.

We hauled a cam am Spyder motor cycle in the garage to complete our Route 66 trips.Garage was nice during rainy weather esp with dogs cause we could enter garage and keep the living area much cleaner. When daughter and grandson traveled with us they had their own bedroom with TV, radio, AC, and door. Plenty of sleeping spots available. Dinette large enough to play cards with 4 people and dining too. When just an overnight stay - didn't put out the slide and yet the large TV slides out for full view. Access to all with slide in- refrig, bathroom, sinks, food, etc.

We are full time. My two complaints are : the oven and in the bedroom outside wall I can see daylight , where the floor and outside wall meet. We fixed the daylight problem by caulking from the underside. The oven is always to hot on the bottom and raw on the top. Why not go to an electric oven ?Bakers prefer them .

We purchased our Thor Outlaw 29H from Lazydays,Tampa,fl July 8th and it had lots of cosmetic issues and was in the service bay for electrical problems with the lights.Went to pickup July 25th and no repairs and the generator or inverter wouldnt work and a/c in garage was dripping down thru cabinets.Went back Aug 13th as they called and said batterys charged???? and some repairs done so we went and the engine wouldnt start and the house batterys were dead!!!!After that no return phone calls or text so i went there sept. 4th and gave them two options, to either replace it or refund it, so tomorrow is the final answer and for their sake it better be a good one! BUYER BEWARE of Lazydays and Thor coaches!!!!

We purchased our Thor Outlaw 29H from Lazydays, Tampa, FL July 8th and it had lots of cosmetic issues and was in the service bay for electrical problems with the lights. Went to pickup July 25th and no repairs and the generator or inverter wouldn't work and a/c in garage was dripping down thru cabinets. Went back Aug 13th as they called and said batteries charged???? and some repairs done so we went and the engine wouldn't start and the house batteries were dead!!!!After that no return phone calls or text so i went there sept. 4th and gave them two options, to either replace it or refund it, so tomorrow is the final answer and for their sake it better be a good one! BUYER BEWARE of Lazydays and Thor coaches!!!!

Thor products are made very well. Fewer things fall off while going down the road than most. Enjoyed the good ride and dependability. Ford Diesel adds to the attraction to this RV. More Diesel models would equate to more sales in my opinion .

-Plenty room for the family. -Super versatile to accommodate camping with ATV's, motorcycles. Use for animal shows and house animal at show site. -Excellent exterior finish -Easy to clean and maintain inside and outside -A around fun motor home to own

The Outlaw 38 RE is very comfortable to live in, lots of storage, very roomy dinette, provided extra prep space while cooking. Pulled a Jeep Grand Cherokee without a problem. Factory warranty was comprehensive, fixed more than i knew about, dealer caused most of the problems i knew about by not doing the pre delivery inspection. When my health improves i would love to have another Outlaw RE.