Voted most helpful review
ElCapitain Superhawk
New York
Reviewed on January 21, 2021
Thor and Camping World of Syracuse NY are of the worst two companies to do business with in the camping industry. We purchased a 2018 thor gemini 23TK new. We have never witnessed such incompetence with a company such as Camping World of Syracuse NY and Thor of Elkhardt Indiana. Right from strong arm tactics ...
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Thor and Camping World of Syracuse NY are of the worst two companies to do business with in the camping industry. We purchased a 2018 thor gemini 23TK new. We have never witnessed such incompetence with a company such as Camping World of Syracuse NY and Thor of Elkhardt Indiana. Right from strong arm tactics to force you to buy duplicate warenty packages, to service people who should be sweeping the floors not fixing coaches. Purchased this half finished piece of shit in December 2017. Zero quality assurance from the bottom side of this unit. Ie: gen exhuast straps not fastend, mud flaps never finished. Wiring just haning, no tie straps, truck tail pipe never tightened...
Shortly after the purchase, went out on the first trip 65 days long. Please find the list of discrepancy's this coach demonstrated while on the first experience with it:
1.Slide out topper (Repair Paid for by Dodge's)
2.Refrigerator Door cover scratched CW service
3.Bed slats broken under bed
4.Kitchen sink window screen, broken latches
5.Fresh water tank plastic pipe filings and cut outs, causing 12v pump to cavitate
6.Licence plate holder installation (repaired by Seven O's, paid by Dodge's)
7.Dinette slide out trim re-fastening (repaired by Seven O's, paid by Dodge's)
8.Black water holding tank indicates full within the first week, no change in status
9.Venting issue, grey water tanks, only one is vented? Both valves must b open
10.Generator muffler clamp at manifold rubbing on gen shroud (Dodge paid repr)
11.Generator exh pipe, one screw exit coach 2nd hanger never bolted(Dodge paid repr)
12.Mud flaps bolts not tightened, bolts fell out, replaced. (Dodge paid repr)
13.Truck tail pipe muffler clamp never tightened, nut fell off (Dodge paid repr)
14.Grey
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