Thor Motor Coach Freedom Elite Class A - Gas reviews

Why I wouldn't advise buying a Freedom Elite from Camping World: This is regarding the customer service from Camping World and Thor's unwillingness to stand behind their product. we purchased a Freedom Elite 26HE motor coach new in January of 2017 from Camping World in Saukville Wisconsin. We are extremely dissatisfied with the customer service from Camping World. Our first concerns came to light when we purchased the motor home. We had looked at the coach at the RV show in Milwaukee February of 2017. We liked the layout of the 26HE and decided to purchase one. We noticed several deficiencies with the display model and were assured that we would get a new one that was identical from Saukville. The display model was from the Madison Camping World. When we arrived at Saukville Camping World and finished all the paperwork, we discovered the RV we were being sold was the same display model with a Saukville Camping World sticker over the Madison sticker. Red flag number one. We pointed out all the deficiencies we noticed at the RV show and were assured all the issues would be fixed. One of the issues was a seal that was on the overhead cap. Red flag number 2. We had the RV serviced at Camping World Saukville off and on from February 2017 to July 2017 with warranty issues. One issue was with an electrical relay that almost started the RV on fire. Another issue was a screw that during the manufacturing process had been driven through the fiberglass portion if the roof near the roof access ladder. Although this issue was fixed, it was also apparently made to look worse than it was by a technician at Camping World who drew pencil marks around the screw in the shape of spider cracks. I can only think that this was done to exaggerate the damage to get the manufacturer (Thor) to foot the bill? Red flag number 3. The employee who attempted to fix the seal on the overhead cap dripped sealant and caulking all over the front hood. I spent a couple of hours cleaning it up. We used the RV during 2018 season without incident. During the 2019 season We noticed on the inside of the cap the right wall was delaminating due to a water leak. We also noticed water leaking from the cab roof over the passenger seat. The RV was taken to a local RV repair shop who initially couldn’t find a leak. I then removed the cushions from the overhead bed, and it was discovered that the wood was rotting, and mold had started. They suggested we take the RV back to the dealer (Camping World) and advise. We dropped the RV off on Dec 2nd, 2019 at Camping World, Saukville WI. Since the RV has been dropped off, I had called Camping World at least 7 times and had stopped in once in person requesting updates. The service department had promised to call me back with updates on numerous occasions and had not done so. I called and left a message for the service manager to call me Friday, February 28th, 2020. After talking to Camping World Corporate and sending a letter regarding our concerns, I finally got a call back. On March 11th I received a call from the service department stating they found the leak, that it was under the right-side screw track on the overhead cap. They stated the seal had failed and caused the damage estimated at $7,700. I initiated a claim with the extended Camping World Warranty we had purchased. The claim was denied because it did not cover leaks or leak damage. I then called Thor and asked that they help cover the cost of repairs as I believed the motor home was not properly sealed from the factory, and the location the leak occurred was not one that could have been found through routine maintenance by the owner or service shops. Thor stated that the motor home was out of warranty, and that the manufacture warranty only covered seals for 3 months. I stated that a three-month warranty was not a warranty at all, and that apparently Thor must expect that their products are inherently defective. On April 28th, 2020 I received a call from Camping World stating they had found damage to the fiberglass wall next to a window that had to be removed to fix the water damage. The estimate was approximately $900. I asked how the new damage occurred, since I did not see this damage prior to dropping off the vehicle. They could not explain how the damage had occurred. It’s June 4th, 2020 as of this posting and we are still waiting on our RV. Half a year! We have used our motorhome only 8 times since we purchased it, putting around 15,000 miles on it. We keep it covered during winter storage. This is our second Thor RV from Camping World, and I have to say at this time we are not satisfied at all with Camping World, or Thor motor homes. Show less

We purchased this motor home new in 2017. This is our second Thor product. The first one was a 2015. I should have known better. While there were issues with the first one, I actually had more issues with the dealership and their service than I did with that RV. So the 2017 We bought new from a different dealership. Worse service and the quality of the 2017 26HE is horrid. Particle board furniture that falls apart the minute it gets wet, workmanship of either crack heads or 4 year olds, and seals that are defective. It almost burned up the first year because of a defective relay switch under the dinette! I have mold all throughout the over cab bunk because the manufacturer failed to effectively seal the cab roof seal to the overhead bunk. the mold and water damage is not covered by the extended warranty, which covers nothing that can actually go wrong with the coach. Don't buy the extended warranty! The only solid part of the whole RV is the Ford E450 Chassis. I have 15,000 miles on it. Show less

We purchased Freedom Elite Last year around this time. This was what we hoped to be the start of a great and adventurous future for the family, however we were sold a lemon. I can’t place all the blame on Thor. The salesman in Draper, UT was a viper in sheep’s clothing. This camper is a true lemon – a lemon we can’t make lemonade out of. The engine and several other systems have gone out, the cabinet veneer has come off, door knobs have fallen off, the backup / rear view camera has gone out as well as several fuses and the radio. The list goes on and on… It has spent more time in the worthless garage at the dealership and at a Ford dealership than we have been able to use it. It is now back in again for heaven knows what. Dealer won't do anything. I implore Thor – do the right thing: trade us out a good camper for this lemon we purchased!!! Or at the very least buy it back!! We hate it! Show less