Thor Motor Coach Chateau Citation Class C reviews

We purchased new at Camping World and the sales people were really good. After that things went downhill fast. Camping World had assured me everything would be repaired in a 90 day period. The walkthru was about 10 minutes and they try to rush you as fast as they can so you cannot find issues. We did find three issues with vinyl and they noted them and fixed them. Another issue with a dent in hood and side door(will not fix because you did not see in walkthru in dark parking lot) Construction debris under vinyl flooring they cut out and cleaned then failed to glue back down properly, came up within 6 months. Had to have toilet replaced after arguing with CW over it not holding water and smell coming into coach when driving down road. Finally, got someone at Thor who admitted it was not working as designed. Replaced air cond, not cooling. Other minor warranty repairs, just frustating to have to drive in, wait while they review and then come back when Thor approves the fixes. Love the coach after all issues were fixed but will not keep for long term because it seems they rushed through building these. Show less

WE LOVE THE MERCEDES CHASSIS BUT THE THOR IS VERY POOR QUALITY. THE FIRST DAY WE HAD IT THE STEP WOULD NOT OPERATE, THEY REPLACED IT BUT STILL DOES NOT OPERATE PROPERLY. THE COUCH DRAWER WILL NOT STAY CLOSED. THE SLID E OUTS CAME APART EXTERIOR. MY HUSBAND HAD TO REBUILD. IT HAD A LEAK UNDER THE KITCHEN SINK BECAUSE THE FITTINGS WERE NOT TIGHT. HAD TO REPLACE ALL THE LATCHES ON THE DRAWER BECAUSE THEY BROKE. THE BATHROOM SINK IS RUSTING. THE BIG PROBLEM IS THE SEATS AND COUCH ARE PEALING AND THE FACTORY KNOWS THEY HAVE A PROBLEM BUT WILL NOT HELP. I WILL NEVER BUY ANOTHER THOR. CUSTOMER SERVICE THEY DO NOT HAVE. BY THE WAY THIS COACH IS GARAGE KEEP AND HAS ONLY 3900 MILES. IT HAD 1500 WHEN WE BOUGHT IT NEW. Show less

This was a perfect RV. Good quality, few problems, easy to drive, looks great. Everything has held up well. Great paint. Only complaint was the imitation leather. Like most RVs it started to peal within 3 years. Had to recover seats and sofa with new vinyl, I would buy another one if they still made this model. Show less

this motorhome had very poor quality it was missing the velcro to hold up the privacy curtain was missing. toilet is in the wrong place. a drawer was broken. the parts to fix all this took over took over 7 months just for the parts Show less

After 10 MH this is my worst it leaks, trouble with toilet, drain valve leaked ( they left drill hole pieces in tank ) door step cover blew off, hot water only works on electric, drawer under sofa flies open, no hangers for towels, SS sink has warped, awning screeches, must reset house door frequently.tv's are stationary, warranty help is non existent, Really sad they can sell this quality at such a high price. Show less