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Thor Motor Coach Chateau 28Z reviews

3.1 (8 reviews)
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Liveability
3.1
Overall quality
2.8
Floorplan
3.5
Driving/towing
3.3
Factory warranty
2.6

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Voted most helpful review

Bob Courtney

Georgia, USA

Reviewed on June 28, 2024

RV reviewed 2020 Thor Motor Coach Chateau 28Z view listing

5.0
We love this Thor Chateau 28z RV for the size, comfort, livability, traveling ease, and convenience. The North/South master bedroom fits perfectly for convenience and comfort. The floor plan works well for traveling, as well as, for camping. The indoor color scheme has a classic look and feel. The exterio... read more
We love this Thor Chateau 28z RV for the size, comfort, livability, traveling ease, and convenience. The North/South master bedroom fits perfectly for convenience and comfort. The floor plan works well for traveling, as well as, for camping. The indoor color scheme has a classic look and feel. The exterior color and design is refined, yet sporty. Campy. Storage compartments, interior and exterior, are unsurpassed for a motor coach this size.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Richard

Reviewed on February 10, 2023

RV reviewed 2022 Thor Motor Coach Chateau 28Z view listing

1.8
We bought this new 2023 chateau 28z. I can only say I think it was built by 5 year-olds. It's falling apart just on our first trip. The generator has not worked and they fixed it two times kinda makes you wonder about their competence. The door does not latch good it opens on its own. Tire valves are all bent... read more
We bought this new 2023 chateau 28z. I can only say I think it was built by 5 year-olds. It's falling apart just on our first trip. The generator has not worked and they fixed it two times kinda makes you wonder about their competence. The door does not latch good it opens on its own. Tire valves are all bent into the rims so I can't correct the over pressured tires. There's a big gap in the side of the door at the bottom of the frame I can see the road. slide side shorts out all the time. Drawer under oven fell apart and had to pans in it that went into the slide underneath. All I can say is they state all this mess about quality but all I see is junk. Stay far away if you know what's good for you. We're not happy at all with this purchase and I will ride them very hard every day to make sure it's all built to my specifications. I have a class a and a fifth wheel so I can do this without messing up my camping and I will be sure to let all in my camping realm know all about Thor and the dealership .
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Daniel Robbins

Florida

Reviewed on March 8, 2022

RV reviewed 2016 Thor Motor Coach Chateau 28Z view listing

3.0
Love the floor plan, drives OK, but quality of workmanship is horrible! Worse yet is the service from General RV which I suggest you avoid they only care about the sale and nothing more, they treat you like crap after the sale, they also charged $3K for what general rv calls “prep” and they did ZE... read more
Love the floor plan, drives OK, but quality of workmanship is horrible! Worse yet is the service from General RV which I suggest you avoid they only care about the sale and nothing more, they treat you like crap after the sale, they also charged $3K for what general rv calls “prep” and they did ZERO prep, nothing at all they lied and said all items would be checked and flaws fixed prior to delivery and they did nothing but steal $3K from me!
Livability
4.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Charles Steffen

Arizona

Reviewed on September 29, 2021

RV reviewed 2020 Thor Motor Coach Chateau 28Z view listing

5.0
Pros: Loved layout, comfortable bed. Ovely hanging lockers and drawers.Big refrigerator. Shower was good size, tons of storage everywhere. Great visibility driving. Cons: Stove cooked a bit hot and fire alarm would go off. Passenger seat a bit cramped.... read more
Pros: Loved layout, comfortable bed. Ovely hanging lockers and drawers.Big refrigerator. Shower was good size, tons of storage everywhere. Great visibility driving. Cons: Stove cooked a bit hot and fire alarm would go off. Passenger seat a bit cramped.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

martin M gargas

Ohio

Reviewed on July 11, 2021

RV reviewed 2021 Thor Motor Coach Chateau 28Z view listing

1.0
Total garbage!!5 trips to get the furnace right. 5th trip to fix furnace the radio failed. two lousy trips totaling 5 days and the wall has now blown off in the bedroom twice, the propane guage is wildly off and the decals on the front are peeling off. DONT BUY THIS BRAND JUNK JUNK JUNK JUNK... read more
Total garbage!!5 trips to get the furnace right. 5th trip to fix furnace the radio failed. two lousy trips totaling 5 days and the wall has now blown off in the bedroom twice, the propane guage is wildly off and the decals on the front are peeling off. DONT BUY THIS BRAND JUNK JUNK JUNK JUNK
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Jami Grooms

Tennessee

Reviewed on July 6, 2021

RV reviewed 2021 Thor Motor Coach Chateau 28Z view listing

1.0
This company has terrible customer service. My 2021 $87k camper has 5000 miles and massive electric issues. This company has give me the run around held it for weeks. Do not buy from this company. You will be alone when it comes to help. They promise things without intent on standing by the product. Go to a ... read more
This company has terrible customer service. My 2021 $87k camper has 5000 miles and massive electric issues. This company has give me the run around held it for weeks. Do not buy from this company. You will be alone when it comes to help. They promise things without intent on standing by the product. Go to a small town dealer. They are as bad as camper world. They deserve no stars.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Kathleen

Texas

Reviewed on July 24, 2020

RV reviewed 2019 Thor Motor Coach Chateau 28Z view listing

2.6
First motorcoach. Purchased it a month ago with 2300 miles on it. Wondered why previous owner only had it 8 months. Now we know. First trip out- trim flew off over cab100 miles down road. Had to secure it with duct tape. Side of dinette seating fell off after 200 miles- particle board screwed in with teeny ti... read more
First motorcoach. Purchased it a month ago with 2300 miles on it. Wondered why previous owner only had it 8 months. Now we know. First trip out- trim flew off over cab100 miles down road. Had to secure it with duct tape. Side of dinette seating fell off after 200 miles- particle board screwed in with teeny tiny screws so when you slide out of dinette, only a matter of time before it falls off. Had to put larger wood screws in from outside. Floor is coming up in several places. Mystery water showed up on floor outside of bathroom and all over kitchen floor- took off panel and find that shower drain connection is broken- flawed floor design under shower- huge hole in plywood near drain so you are actually supported only by a piece of foam- any weight and the drain moves and pipes break. Water soaked all over under the walls, shower, electrical, even outside. Front seats don’t recline because they put the theater seating right up against the back of passenger seat- all they had to do was move theater seat back a couple of inches but instead you have to sit bolt upright in front. Driver seat hits slideout when all closed up. We had to have a piece of the trim cut back to prevent damage to the seat. Air conditioner thermostat is cheap and doesn’t do its job at all. You either freeze because it doesn’t shut off or boil because it doesn’t come on. Cloth trim around passenger seat not attached to anything. Roof not sealed properly so it is bubbling up in a five foot section. Very very disappointed with the quality and workmanship. many switches located inside door along floor- have to bend over to see them even when standing outside. And if in coach at night have to walk down stairs, open door and step out to turn in lights. Sewer pipe hangs low under chassis. Terrified to go over any type of bump. On plus side, Big basement and overall we like the floor plan, other than the front seats issue. We have two thousand miles left on our trip, but will trade this in at first opportunity. Never ever buy a Thor again. Customer service was friendly but said most people don’t try to fix themselves- take back to dealer for repairs. We’d be there all the time.
Livability
3.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
2.0
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Voted most helpful review

Bill

Illinois

Reviewed on November 15, 2018

RV reviewed 2016 Thor Motor Coach Chateau 28Z view listing

5.0
Our second Motorhome. First one was a learning experience. This motorhome had every feature we wanted. Great layout and massive storage. Perfect for two. Vacation trips from Illinois to Maine, Florida, Wisconsin and Texas. No problems. Drives and maneuvers easily. Ideal size. Drives like a longer version of... read more
Our second Motorhome. First one was a learning experience. This motorhome had every feature we wanted. Great layout and massive storage. Perfect for two. Vacation trips from Illinois to Maine, Florida, Wisconsin and Texas. No problems. Drives and maneuvers easily. Ideal size. Drives like a longer version of our pickup truck. Would recommend this motorhome for short to medium stays.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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