Voted Most Helpful Review 2018 Sunset Park RV SunRay 169 View Listings
|Driving / Towing|
|Factory Warranty / Support|
Sunsettrailers.com Disappointing That word isn't strong enough. What is a cute design and has decent materials suffers from major lack of attention to detail. Also customer service doesn't exist, maybe in name only. I've had mine for 8 months and it still isn't right. The dealership sort of fixed the crushed wheelwell opening. Things I've dealt with without any support from the manufacturer are. Water pump doesn't shut off when pressure is reached, valve in water heater backwards, junk under the tile ( they didn't even sweep the floor before laying tile ) , window sealer all over the side of the trailer, the water tank level hasn't worked since I picked it up and they send me a replacement part ( two weeks after promised) that's been sitting outside in the rain ( that shows no concern for workmanship ), and the indicator still doesn't work. Trim is constantly falling off because it was never secured, no staple or glue, just stuck in place. The worst of all is no responce from Sunset Park RV. They don't answer the phone , return messages or emails. I did get one responce on a Friday with a promise to call me on Monday, two weeks later no word. It's potentially a nice trailer. If you're looking at them you better hope it's perfect out the door or you're SOL. Support is nonexistent !!!
- Disappointed and fustrated , Colorado
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