I purchased a new camper(Forest River) from Sonney's in Duncan, SC on Feb 14, 2023. Upon getting it home my wife and I were going over it that night and found 2 tears in the couch. I called the next morning and let my salesman(Jevon Bryant)know about it he told me that he would get right on it, along with a grill and shelve that goes on the outside that suppose to come with it. I still have the "we owe" paperwork for the stove and shelve. I have called several times and was told to call the service dept. The service dept will never answer the phone. It goes to a voice mail for you to deliver a message. It's been 3 months now and never had a call back So I'm stuck with a brand new damaged camper that no one will take credit for. Reported Sonney's to the BBB and still nothing. I guess legal will have to be the next step. They have sold me my last camper from them. Show less

Our review with Sonny’s goes down as the nightmare before Christmas. We made reservations for a camping Christmas with our family six months prior to the holiday. Two weeks before we were to leave, we discovered something was wrong with our heater, this concerned us because all the weather reports predicted below normal temps and needed to make sure the underbelly was protected from the freezing temps. We purchased our camper trailer from another dealership two years prior but were unhappy with the rudeness of how we were treated by the service department any time we had something which needed to be fixed. My husband vowed not to ever deal with them again. We heard good things about Sonny’s and called them. They said they could get us in to check out the problem right away. They discovered it was the ignitor and within a couple days we had our camper back at home. A day later, we discovered the heater was not operating and once again that afternoon took it back to Sonny’s. After some head scratching and troubleshooting with the manufacturer, and the experience of a tech of an outside source, they narrowed it down that we needed a new motor and had to order the parts. This was three days before we were supposed to leave. Two days later, not having the camper packed and both my husband and me chomping at the bit for having to cancel a few days of the reservation, they called the night before we needed to leave and said it was ready for pick up the next morning. Well…at this point, we figured we were going to be handed a repair bill that would have shocked anyone or would have been taken advantage of because it was a rush job at one of the most hectic times of the year, so you can understand our nightmare. Now, let me paint the rest of this story. It does have a happy ending. The genuine sincerity by the service writer, the service manager, and the crew who worked to make our Christmas another memorable one was some of the finest, and most understanding professionals we have ever dealt with. Not only did they fix everything, but they went above and beyond with some extra services at no charge for the inconvenience we incurred. I cannot begin to applaud their efforts enough. In these times, when you think the whole concept of “customer service” is a thing of the past, it’s not at Sonny’s Camp-n-Travel. We were at the Greenville Camper Show yesterday and was treated very well by Sonny’s staff who answered many of our questions. We were truly blessed this Christmas to be shown there are businesses out there who do not treat you as a number, but as a valued customer. Bravo, service department, you will have our continued business. Thank you again. ~Mike & Monica Sharpe Show less

I would leave a 0 if I could, for a salesman named Jay, he is rude, and horrible, he doesn’t care about the customer and is all about commission and he argues with the customer as well, how he got my information I will never know, but he stole a sale from my normal sales person Shaun is is awesome, I didn’t think anything about getting a random message from sonnys about trading or I would not have dealt with Jay, trust me when I say run if he comes out to help you, I love Sonnys but he has left a bad taste in my mouth. Ask for Shaun or the GM Jeremy and if you need any service work done ask for Lavonn he is awesome also, 5 stars for all of them, but Jay doesn’t need to be a salesperson at Sonnys, he will ruin there awesome reputation, go back o Camping World Jay that’s where they treat customers with no respect. Show less