Do not buy Forest River products. I have owned my unit for 3 years now and it has been a massive headache since I bought it. Two weeks into owning it, I noticed a dark spot in the middle of the main walking area. It was a nail or screw pushing through the vinyl floor. I spoke to the service manager where I bought it from and he said something close to “Just bring it in within the first year and it will be submitted under warranty. You may have other issues that develop so just wait for now.”
The unit was brought in eleven months after purchase and the service department recommended that the whole floor be replaced because patches are temporary and they get snagged, curled up or pull away. Forest River only approved a patch which was completed as a 2-inch by 2-inch piece. By the time I got back into my unit, the edges of the patch were already comping up and it looked terrible. I refused to accept the unit. They patched it again with a larger piece which looked cosmetically better but I was still concerned with it coming up and, go figure, that patch started coming up a year later. Forest River denied any responsibility until I had an attorney speak to them about it so they re-adhered one edge that was the primary edge coming up. Now the other three edges are coming up and again they are claiming no responsibility.
So in September of 2020, I noticed reps along the roofline where the roof membrane wraps around the corner before it goes under the rain gutter. I brought the unit in where I brought it and the service department put in the estimate that it was tearing due to poor install. Mind you, the roof membrane has a 10-year warranty. Forest River denied the claim telling me I have to call my insurance company because the pictures show that I hit something. The service department told me to be patient and they would handle it but Forest River kept denying any responsibility. In February 2021, I retained an attorney and the situation resolved. In early May, the service department called to let me know that Forest River negotiated the terms of a deal to replace the roof at their cost. On May, 31 of 2021, I brought the unit in for the roof replacement; at which time was also when they re-adhered the floor that was coming up again. I picked up the unit on June 12th of 2021 and everything seemed fine until late July when I noticed the floor was bubbling up on the driver’s side of the unit. I went into the storage area and the floor was a sponge. Also, the plastic visqueen on the underneath section felt like a waterbed because there was so much water laying on top of it. Forest River again claims no responsibility for it. When you try to buy a unit with the Forest River name, on it they will claim there are warranties, but they do not acknowledge any of them. I have never purchased a new product before and had this many large issues with it in this short of a time. It shows me that their product is just poor workmanship. I’d stay away from Forest River Products.