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Pleasureland RV - St. Cloud, Minnesota Reviews

Pleasureland RV - St. Cloud, Minnesota Reviews

1.2
(3 reviews)
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Dealership overview

Sales
1.7
Service
1.0
Parts
1.0
Warranty support
1.0

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3 ratings and reviews

Voted most helpful review

Lane Farnquist

Reviewed on February 17, 2023

1.5
We purchase a crossroads volante in Aug 2022 with the intent of making our home. had it delivered to our residence we're never give in a walk-through we live in Minnesota on February 9th the blower motor on our furnace went out so we called pleasureland and he said bring it in, we can't , they said well we do... read more
We purchase a crossroads volante in Aug 2022 with the intent of making our home. had it delivered to our residence we're never give in a walk-through we live in Minnesota on February 9th the blower motor on our furnace went out so we called pleasureland and he said bring it in, we can't , they said well we don't have mobile service. they immediately handed it off to someone near where we stay they didn't have mobile service so we found one and called keystone about our warranty on the furnace , the warranty does not cover diagnostic time travel time or service call they required the diagnostics be done. can't understand why it wouldn't be covered. they're allowing 1.5 hours of labor they'll replace the part but I have to send the old one back another expense it took 10 days for them to ship the part no it was below zero makes living in an RV very hard with no heat wouldn't ever purchase a keystone product again .
Sales
3.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

pat

Minnesota

Reviewed on August 9, 2021

1.0
Pat G. 8/9/2021 I purchased an extended warranty for my trailer and was told that if I did not use it I would get it back, ya right. I am close to the end of my payments and called to get the refund going, but oh no, it seems the extended warranty I purchased ended a year ago and now I can no longer cla... read more
Pat G. 8/9/2021 I purchased an extended warranty for my trailer and was told that if I did not use it I would get it back, ya right. I am close to the end of my payments and called to get the refund going, but oh no, it seems the extended warranty I purchased ended a year ago and now I can no longer claim it. I called them last year and was told I would have to wait til I was closer the end of my payments. All that did was put me past the supposed grace period to claim. Nice scam!
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

SUSAN

Kentucky

Reviewed on March 17, 2020

1.0
On Sunday March 8, 2020 I emailed Pleasureland RV in St. Cloud, MN inquiring if a new 2019 Hymer Aktiv that was advertised on their website was still for sale. On Monday March 9, at 9:34am Jesse Nordmann replied that it was still on the lot. I called him and we negotiated a price of $79,999.00 and we placed a... read more
On Sunday March 8, 2020 I emailed Pleasureland RV in St. Cloud, MN inquiring if a new 2019 Hymer Aktiv that was advertised on their website was still for sale. On Monday March 9, at 9:34am Jesse Nordmann replied that it was still on the lot. I called him and we negotiated a price of $79,999.00 and we placed a $1000.00 deposit. On March 9 at 4:54PM I emailed Jesse Nordmann. The email stated "...just to verify, this RV is 20'9" long, has a king bed, volt start, screens, and 250 watts solar" On March 9 at 4:57, Jesse replied "the options are correct on this unit as is the length" My husband and I made arrangements to fly from Louisville, KY to St. Cloud, MN, so we could complete the purchase and drive this unit home. We made hotel reservations for 2 night in Minneapolis, rented a car to drive to St. Cloud, and a hotel reservation near Indianapolis for the trip back to Louisville, KY. We arrived in St. Cloud and met with Jesse Nordmann. He sent us out to the Hymer Aktiv. It was 19'6" long with a bed that was only 55", barely bigger than a full size. Jesse Nordmann had not verified what was advertised on their website and what he said he verified. This unit is not what we wanted. We never would have made the trip if he had actually looked at the unit and emailed us what it actually was. We left the dealership and made arrangements to fly home since we did not have anything to drive. The total cost $1131.00, 3 wasted days, and we were in the airport again when the nation was not supposed to fly unless necessary. I have since contacted JJ Robbie, business manager with Pleasureland. Robbie had Vinny Binsfield sales manager email me, and said they would look into it and call me today, Monday March 16. No one called.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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