We purchased our unit in the fall of 2020, after extensive research we finally found something that was built for 4x4 off road quality.
We did two trips with the RV less than 1200km on gravel road. We took our time and were very careful with our unit.
On our first trip the microwave came out and the heater vent screws came off. We had the unit parked in our back yard drying out our awnings when the back awning broke off, only two screws were holding it secure on the unit.
Our 2nd and last trip the hoist for the spare tire that is located underneath in the front of the unit failed causing the tire to bounce underneath causing major damages including water storage tank and suspension. When we finish our trip there were more damages inside and outside of the unit. Our unit was filled with major dust and when generator was used the carbon monoxide alarm would go off. Damages were... freezer door hinge broke, microwave mounting, range, drawers, cupboard doors, sewer hose storage, trailer break cable, counter top extension, missing screws on wheel fenders, broken sewer door lock and sewer handle.
We called our Dealer and they said everything is covered on warranty. So we dropped it off at our Dealer for warranty repair.
Outdoors RV response was...
"We have reviewed warranty repair request as well as the photos you sent. Outdoors RV is respectfully declining all of the listed repairs, as the damages are caused from extreme use and not due to defects in materials and workmanship."
Outdoors RV basically said without proof that I extremely used the RV How? by going on gravel road is "EXTREME USE". If extreme use was really what I used it for I'm positive the sensitive areas of the unit would be damaged, like TV mounts etc.
We were devastated to hear this from Outdoors RV especially after all the research we did trying to find an 4x4 off-road unit, we thought that Outdoors was the real 4x4 off-road unit, this is why they created the Trails Series. Don't be fooled.
So buyer beware that warranty should be fully guaranteed when you are spending 80k on any RV unit. This is not the case with Outdoors RV, I didn't get my moneys worth nor did Outdoors RV hold up to the so called 4x4 OFF-ROAD craftmanship warranty.
When we did our research we relied on reviews like this, so this is why I'm writing this review so buyers looking for a 4x4 Off-road RV need to beware of false claims to 4x4 Off-road and look out for the poor warranty coverage.