Our first time out with our new rig the shower door completely fell off. The whole bedroom rug flooded. Driving back in PDX traffic the slide out started coming out. When we called they couldn’t take it in for 2 weeks and asked me to pull the carpet out and put some space heaters in to dry the wood. I did that. They took it in and tightened up the pull out and replaced the carpet and said all leaks were fixed. Never told me where it came from but fine. Second time out, what to my surprise I’m sitting at the table and all of a sudden water is coming from underneath all the kitchen cabinets! I just had the pos in to be fixed! So I do some looking and the water lines to the kitchen sink were both leaking! I left a nice little comment on Apache RV in Portland if you’d like to see what I had to say! So I went to a 25y forum only to find out what a POS this model is! Since then so many things have happened it’s unbelievable. Awning lights worked only one time, black tank is all messed up. Had to replace hitch riser, rivets have popped out everywhere, just waiting for a wall to fall in on us. Air, fan and heat have all gone out on us. I had a 35 foot Outback before this and I kick myself every time I think about why I turned it in for this POS. Finally spoke to a man about his 25y and he helped a lot. All he said was “learn to fix everything yourself” saves a lot of stress and heart ache. No more warrantee (which never kicked in) so it saves to fix myself. I don’t know yet what to do about the black tank but I’ll learn! If you are reading this, never buy a Northwood product. All you get from them is angry ol men on the phone!!!