In October of 2020, my wife and I purchased a new Newmar Baystar. We went on a 3 week camping trip soon thereafter. Before leaving, I noted a clicking noise in the awning. The dealer informed me that the awning motor was bad. While I was away, the motor arrived. As soon as we completed our return home we took the motor home back to the dealer. This was on December 4. During the next week, the dealer called and indicated that the new motor was bad. They would need to order another one. About a week and a half later, the dealer retuned my call. Once again, the third motor now was bad. That was last week. Again, another motor was ordered. This was the third motor ordered. A couple of days ago, I called the service manager to find out the status on the last awning motor. She was unsure when the motor would arrive, but did inform me that their dealership had another Newmar with the same issue. Not only that, they had ordered 11 or 12 of these motors and all were bad.
I have talked to Newmar until I am blue in the face. I asked them to send 2 or 3 motors at the same time. They refused. One of their reps did some research and found that the awning motor vendor had produced a bad batch of motors. Duh!!! I recommended that Newmar should find out when, where, and how many of these motors were built and have them recalled. The rep thought that sounded good, but did not suggest that he would pursue such a matter.
This issue has been going on for 6 weeks now and my rv has been at the dealership during this time. After reading reviews on this website, however, I have discovered that even back in 2017 Newmar was having awning motor issues. One even indicated that it took two years to get the problem resolved. Evidently, like many corporations, Newmar seems only concerned about selling rather expensive motor homes, but really has no interest in resolving a very obvious problem. I would assume that a company with the reputation of Newmar would do what it needed to remedy a problem, even if they had to dump one vendor and find another. After all, customers are the people paying big bucks to drive motor homes, not the vendor who cannot produce an operable part, nor makes any attempt to correct the flaw in their design. This is unacceptable.
My advice to future buyers of Newmar rvs is to check the awning and make sure it works before purchasing. If there is a problem, run like hell to escape a vehicle with long term problems.