My wife and I bought a new Hearland North Trail 22CRB travel trailer off the showroom. It started having floor glue issue discoloration coming thru the vinyl and causing medical issues for both me and my wife. I am of work now for the respiratory issues. The dealer would not resolve pointed finger at Heartland and they pointed back to dealer to resolve. It is very disappointing and causing us severe medical problems buyers should be aware of this concern. I would not recommend Mt Comfort RV in Greenfield, IN. Show less

On Saturday 11/06/21 my husband,our daughter and I drove from Springfield, Ohio to the dealership over 2 hours away. We enjoyed our visit.The selection was satisfactory and my husband and I do not like high pressure salesmen. We were greeted first thing and sent in the right direction. The salesman popped in from time to time to check on us but was never high pressure or hovered over us.We really enjoyed our visit and was there several hours.We left right at closing time and I used the restroom before we left.We loaded up and hit the highway and a few minutes down the road I realized I left my cell phone in the restroom. I called immediately from my husbands cell but they had already left.We turned around and went back and gates were locked. I had left a couple messages about what had happened and left my husbands cell number hoping they would call back Monday morning as they were not open on Sunday.Sure enough they returned our call first thing Monday morning.We were asleep. My husband returned their call immediately and they said someone had found my phone and turned it in.My husband asked if they could ship it to us and had his credit card handy to pay for shipping cost.They shipped my phone no problem and said there would be no charge.On top of everything it came on Tuesday the very next day!! It was overnighted! There are still good businesses out there and great people!! Thank you all from the bottom of my heart ❤️ We appreciate what you did and when we purchase a new camper we will be heading your way😊 Sincerely Allan and Susan Riggsby.. Show less

If the listing has been sold and delivered then take it off the site so I don’t waste my time looking and calling. I get it if they listing sells on a busy afternoon, but when I call and the sales person says it sold and delivered…come on. Show less

Back in February my wife and I ordered a new travel trailer, we were told pickup date would be around the 1st of May, possibly even end of April. 1st of May came and went, no contact, finally called and was given an answer of maybe end of May, likely beginning of June. 1st pickup date for beginning of June was pushed back 10 days due to water heater (not Mt. Comfort's fault) but there was very little-almost no communication. Finally we picked it up. Pantry door was damaged due to somebody opening the or closing the slide with the door not secured, steps were not installed correctly and our outside door would not shut for the entirety of our 1st trip. Also during our 1st trip it rains hours after getting setup, main slide is leaking. On our 3rd and most recently trip, after the trailer is set up, we find the AC unit will not turn on. Call Mt. Comfort to try and find any sort of help to troubleshoot it, we got little help. We were given a direct number to Forest River warranty, once again, it was very little help offered, we were told it was likely an AC compressor and a minimum of 5 days to get fixed unless we took it to Mt. Comfort service department. We finally made contact with Steve (unk last name) at Mt. Comfort, he was very helpful, he listened, he offered some money to help find a service person. While trying to find a service person, a friend and I were able to take the top cover off AC unit and found that styrofoam had been lodged in the fan, not allowing for it to run, this was suggested by a service person. That same service person stated there is no reason for the AC unit to have styrofoam in it, had to have been from the build at Forest River. Finally, the straw that broke the camel's back, today I contacted (emailed) one of the Business Managers, I asked about getting the paperwork for the title as we have not received it yet and registration expired on 8/1. at 6:30 this evening I received an email stating they failed to collect the last part of our down payment and that our title work will now have an extra delay. He also requested it be paid tomorrow, first thing in the morning. Now, I understand we owe that money, but I was told they had previously collected it, by the same person, I also don't understand how this falls through the cracks. This review is a 2-star because the warranty work for the steps and rain leak was quick and Steve (unk last name) was helpful with us and offered a plan to try and get it diagnosed and fixed. My wife and I do not and will not recommend buying from this business. Once they have your signature secured on the line, good luck after that. Show less

This dealer has many Newmar RVs listed on both RVT and RV Trader and their Website. They are not available, have already been sold and they do not care about updating the information. We visited the dealer and they had over 30 listed and only 3 available. This was almost a week ago and they are still listed. Great facilities with lots of people sitting around. This seems like the old bait and switch tactic as they did have units 100s of thousands higher than our budget. Do not waste your time with them this year as salesman said they will only get 67 units this year. What you see is not what you have a chance to get. Show less