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McClain's RV Superstore
Texas, USA

McClain's RV Superstore - Ft. Worth, Texas Reviews

McClain's RV Superstore - Ft. Worth, Texas Reviews

4.0
(20 reviews)
When choosing McClain's RV of Fort Worth, you can be confident that you are making a decision to buy from a selection of the best RVs found in Oklahoma and Texas. This is because we only carry brands that are well known for their solid structure, impeccable reputation and outlasting quality. Brands like Winnebago, Thor, Forest River, KZ, and our newest addition, Grand Design. Catering to the experience of purchasing with McClain's RV, it is our priority to help you make an informed decision and to leave us with the best RV for you and your family.The team at McClain's RV of Fort Worth is professional, friendly and knowledgeable of not only our products, but of the RV lifestyle. Our sales staff is constantly being trained by representatives from the manufacturers to ensure they are up to date on what is new about their products, and also about what innovative ideas are coming in the future. Most all of our sales team are also RVers, providing them with the personal experience to help you know what to expect when owning and operating an RV. We also have many locations and want to express that you do not need to be discouraged if an RV you love is at one of our other locations, because we will bring that RV to Fort Worth for you. Of course, it is our main goal to make your shopping experience enjoyable, which we strive to do by providing a large inventory with the variety of the large motorhomes down to the small towables, upfront and no haggle pricing, easy financing, acceptance of trade ins and most importantly, a smile. We’re proud to say that we’ve been bringing great camping experiences to families just like yours since 1963. And it doesn’t stop once you’ve purchased your new RV. We will continue to help you by providing professional service work from RVIA Certified Technicians. Come see us and see why we have earned Winnebago's circle of excellence award and America's Top Quality Dealer of the year and RV/MH Hall of fame. If you have any questions, please let us know. We'd love to hear from you!
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Dealership overview

Sales
4.1
Service
4.0
Parts
4.0
Warranty support
4.0

Reviews

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20 ratings and reviews

Voted most helpful review

Aric L

Reviewed on November 8, 2023

2.0
I purchased my Mercedes Camper van from this dealership and requested that they install a roof rack and other modifications. The service department installed a completely different roof rack compared to the roof rack I requested, and the RV started leaking. I have returned the RV to the dealership five times ... read more
I purchased my Mercedes Camper van from this dealership and requested that they install a roof rack and other modifications. The service department installed a completely different roof rack compared to the roof rack I requested, and the RV started leaking. I have returned the RV to the dealership five times for repair. The leak was so bad that water poured out of the cabinets, between the windows, and out of electrical switches and lights. They said that they would repair everything, but each time I brought it back for additional repairs, they ended up damaging more stuff. The last few times I brought it in, I had to request receipts for the service several times because they didn't have them ready when I picked up the RV. They marked the Roof Leak repairs as preventive maintenance to cover the fact that these were repeat warranty claims for the same activity. I am currently having issues with the heater, which has started severely smoking and fails to ignite. I have been using the RV in Colorado, creating an unsafe situation. This is the 4th time I requested help with the heater, and they refused my request to drop it off again for repair. I have had this RV for 18 Months. It has been in repair with McClains for approximately four months, and for several more months, the RV was unusable because of the damage they caused in their service department. I now have an RV that McClains RV service department damaged and is unusable for my use case, and I may never recover financially from my decision to do business with McClains. The dishonesty and gaslighting I receive from the employees are incredible. Go anywhere else for your RV needs. If I could give 0 stars, I would.
Sales
3.0
Service
1.0
Parts
3.0
Warranty / Support
1.0
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Voted most helpful review

Cathy

Reviewed on April 18, 2023

1.5
I initially was working with a salesperson at the Danger location. He transferred to the Fort Worth location. The drive to Fort Worth on I-35 is terrible lots of traffic. I had to go to Fort Worth to look at a fifth wheel. Once I was there I learned that it needed a new roof. The man I spoke with told me it ... read more
I initially was working with a salesperson at the Danger location. He transferred to the Fort Worth location. The drive to Fort Worth on I-35 is terrible lots of traffic. I had to go to Fort Worth to look at a fifth wheel. Once I was there I learned that it needed a new roof. The man I spoke with told me it had already been done and that the new roof was already on. When I went out to see this new roof turned out it had not been done. This was a lie. Later the guy said that he had been told it was done. He never went to check. When I had to go meet with a guy who talked so fast I couldn't understand him. The used 2021 Grand Design was very dirty on the inside, it did not have the remote for the tv not fire place. I ask for one. The salesperson went to the store there and got one that was useless and did not work. I was also told the hot water heater was "on demand" and propane only. Turns out it is electric or gas. The initial "cleaning" was not good. I ask them to clean it again on the inside, still dirty. Someone put a ring that went on a speaker in the microwave, one of the hubs on the wheels is missing, the cord that plugs into the truck on the king pin was pulled out of the casing and a piece was broken. After I had to make another trip to Fort Worth to sign a few pieces of paper I asked that the rv be delivered to Sanger. It was with both roof vents flapping in the wind. I was surprised they were still attached due to high winds that day. Lights were also left on the rdv such as the awning lights which ran the battery down. The last guy I had to see for more paperwork even said that things were not right on the computer and that he had to "fix it". That was Kennedy at Fort Worth. Every aspect of this purchase was horrible. I will never go to the Fort Worth store ever and I have told all my rv friends to stay away. I will only do business with Sanger.
Sales
3.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Wilma Jeanell Taylor

Reviewed on January 7, 2023

1.0
Beware of this place! Once they get your money they won't answer your calls or texts. Don't buy a used rv from here. Apparently they don't fix anything before selling. Barely even cleaned it. So many issues I had to fix myself.... read more
Beware of this place! Once they get your money they won't answer your calls or texts. Don't buy a used rv from here. Apparently they don't fix anything before selling. Barely even cleaned it. So many issues I had to fix myself.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

NB

Texas

Reviewed on August 23, 2022

1.0
I wish I could give them ZERO stars! Tyler Dill lured me in all the way from Houston just to sell me a BRAND NEW PIECE OF CRAP! We stayed on site just to learn the RV and had a whole patched up(with duct tape) hole in the bottom of the RV leaking! This company is a scam! They take your money and will not own ... read more
I wish I could give them ZERO stars! Tyler Dill lured me in all the way from Houston just to sell me a BRAND NEW PIECE OF CRAP! We stayed on site just to learn the RV and had a whole patched up(with duct tape) hole in the bottom of the RV leaking! This company is a scam! They take your money and will not own up to their mistakes!! I have no hot water and do not know what to do! The walls are peeling! They were acting like they were trying to do everything they could to help me and turns out they were doing everything they could to get rid of this RV! They refused to help me! All I asked for was another RV same model and they refused to do that! Keep looking elsewhere or you will be in the same boat! For some reason it won't let me upload the videos of it leaking but here are pics!
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Jim

Colorado

Reviewed on February 24, 2022

5.0
Purchased from McClain's RV Super Store in Ft Worth in Feb 2021, as they had in in stock and delivery time from the factory was mid June. Exceptional experience with the entire staff there - customer is always right seems to be what they practice. Shortly after purchase, decals on rear started to show signs... read more
Purchased from McClain's RV Super Store in Ft Worth in Feb 2021, as they had in in stock and delivery time from the factory was mid June. Exceptional experience with the entire staff there - customer is always right seems to be what they practice. Shortly after purchase, decals on rear started to show signs of poor factory installation, with internal cracks and uplifting around some edges. Winnebago initially declined my warrantee claim, but the store manager, Derek, said "We'll take care of you." And they did. On a just-completed trip to San Antonio, we passed through Ft Worth and the service department began replacement immediately and we were out in half a day to continue our travel. Hope Winnebago honored a claim from McClain's. McClain's Ft Worth gets a 5 star plus review from me. Winnebago (the company) gets a 2 star review. Thanks goodness for great dealers like McClains Ft Worth.
Sales
5.0
Service
5.0
Parts
5.0
Warranty / Support
5.0
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Voted most helpful review

Nergis and Mike Blood

Texas

Reviewed on November 1, 2021

5.0
We bought a 2021 Grand Design momentum 381 5th Wheel Toy Hauler last month. It was one of the largest and one of the best purchases we ever made. However,unexpectedly We had to wait 3 weeks for parts due to shortages. Since we are full-time RV folk the dealership offered us to stay in their RV park, which was... read more
We bought a 2021 Grand Design momentum 381 5th Wheel Toy Hauler last month. It was one of the largest and one of the best purchases we ever made. However,unexpectedly We had to wait 3 weeks for parts due to shortages. Since we are full-time RV folk the dealership offered us to stay in their RV park, which was very nice. When the camper finally arrived at the dealership it had been damaged during transport (bummer!). Mcclains restored the camper to All its glory within just one week. So even though things didn't go by plan (when does that happen anyway??!), we are very happy with the way Mcclains treated us. We had a very thorough walk through and everything we were concerned about was promptly and reliably adressed. We definitely recommend this dealership. If we ever buy a new camper we'll buy from Mcclains. Huge thanks and kudos to Amanda at the reception, Greg who sold us the camper, Josh in parts, Chip the campground advisor, Jeff Anderson in service, and Jacoby. and Derek, the Management team. You guys are amazing!! Thank you so much.
Sales
5.0
Service
5.0
Parts
5.0
Warranty / Support
5.0
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Voted most helpful review

Michelle Gibson

Texas

Reviewed on October 28, 2021

5.0
We've purchased 2 RVs from McClain's in Ft. Worth. They are wonderful. Most recently, we purchased a Solitude by Grand Design. Ryan Copeland is very knowledgeable! He and his co-workers are attentive to detail, responsive, and just nice guys. I can't say enough about this wonderful group. So if you're n... read more
We've purchased 2 RVs from McClain's in Ft. Worth. They are wonderful. Most recently, we purchased a Solitude by Grand Design. Ryan Copeland is very knowledgeable! He and his co-workers are attentive to detail, responsive, and just nice guys. I can't say enough about this wonderful group. So if you're new to RV'ing as we were previous to 2021 or in the market for quality with genuine customer service, look no further than Ft. Worth's MCClain's RV. Go see Ryan today.
Sales
5.0
Service
5.0
Parts
5.0
Warranty / Support
5.0
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Voted most helpful review

Norm Stinson

Texas

Reviewed on July 19, 2021

2.0
I took my RV to McClains for minor damage repair due to a blow out tire. I was told that it would take a little over a month since insurance was involved. It went straight down hill from there. Absolute no communication from the service department. They wouldn’t even answer the phone. Leave a message an... read more
I took my RV to McClains for minor damage repair due to a blow out tire. I was told that it would take a little over a month since insurance was involved. It went straight down hill from there. Absolute no communication from the service department. They wouldn’t even answer the phone. Leave a message and got no response five separate times. Even got the cell phone number of the service “expert” that was handling my vehicle. Still no response. They would lie to me when I new that not to be the case. Had to drive to the shop any time I wanted information. Finally told me it was ready to go. Got hooked up and checked one item underneath the trailer, and it had not been touched. Finally picked it up, almost three MONTHS after taking it in. The absolute the worst service I have ever received from any company. Highly recommend you find another dealership that honors service after the sale.
Sales
3.0
Service
1.0
Parts
1.0
Warranty / Support
3.0
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Jonathan Rich

Texas

Reviewed on April 6, 2021

5.0
Outstanding sales and service team! Every experience at the Ft. Worth location has left us impressed and this visit is no exception! One day turn around to replace a split water heater tank with a tankless water heater! We really expected this to take weeks. Very skilled and knowledgeable service department.... read more
Outstanding sales and service team! Every experience at the Ft. Worth location has left us impressed and this visit is no exception! One day turn around to replace a split water heater tank with a tankless water heater! We really expected this to take weeks. Very skilled and knowledgeable service department. Thanks so much for taking care of us! We couldn't be more pleased!
Sales
5.0
Service
5.0
Parts
5.0
Warranty / Support
5.0
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Voted most helpful review

Carol

Texas

Reviewed on December 29, 2020

5.0
Great service department, everyone is very knowledgeable and professional. Sam, the service manager also came out when I was picking up my unit and thanked me for doing business with them. This is a first class operation and I would refer anyone to them. The store is very clean and the shop was spotless.... read more
Great service department, everyone is very knowledgeable and professional. Sam, the service manager also came out when I was picking up my unit and thanked me for doing business with them. This is a first class operation and I would refer anyone to them. The store is very clean and the shop was spotless.
Sales
5.0
Service
5.0
Parts
5.0
Warranty / Support
5.0
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Location

Ft. Worth, Texas

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