We started by being told we could have stabilizing jacks added to our 22M Minnie Winnie, after paying and driving to the HWH location only to be told that they couldn’t install them, we then had difficulty getting our money back from Lichtsinn RV in a timely manner. The dealership broke the radio bezel when they switched our backup cameras( they had been installed incorrectly, left showed right and right showed left). The roller shade over the dining table was broken while we were at the dealership, they said they switched it for a new one and soon after we left the dealer the spring broke again and it doesn't work. When they checked the back and grey water tanks the inside valves were left open so the first time we went to drain them the sewer came shooting out. The back and grey water labels are also switched. This is not our first rv so we are experienced with the operation. We have several other small issues but the biggest problem is that Lichtsinn does not want to hear from us. Buyer beware! We bought Winnebago and Lichtsinn because of their reputation, never again! Show less

**WARNING** Do NOT buy here. The dumbest thing I have (up to this date) done. Is to sign a contract w/ Litschinn and gave them a $5,000 Non-refundable deposit over a year ago. I still have no RV or even a VIN number. When I first ordered my RV OVER A YEAR AGO. I was told the estimated delivery time frame was late summer. We are now in mid-Oct. I was also told that the Mercedes chassis might go up in price but it would be nominal and that Winnebago hadn’t raised their prices on pending contracts- both have raised their prices, so, the price I was quoted at signing has now gone up $6,000. But, that was about 4 months ago- I’m sure it’s increased by at least $10,000 by now, who knows what it will be in January or beyond. By what I was told- I should be in the RV by now, nope. The last email I received notified me of yet, another delay, the delivery was pushed back to January. But who knows when it will actually be ready. That’s 15 months after I put down a non-refundable deposit. PLEASE learn from my stupidity and ask yourself these questions- if you answer “yes”, to all… go for it and good luck!! 1) IF you believe- the deal they gave you is the deal you’ll get- pay them a $5,000 non-refundable 2) IF you believe- In 18 months you won’t find the same RV for a better or same price- gamble $5,000 non-refundable 3) IF you believe- you’ll actually get your RV at the time they estimated (hahahaha)- gamble their $5,000 non-refundable deposit. 4) IF you believe- you won’t have ANY life circumstances that will change- gamble a $5,000 non-refundable deposit. 5) IF you believe- the RV you want now will be the only RV and the same RV you want 18 months from now- gamble $5,000 non-refundable deposit. In the time I put down my non-refundable deposit, we bought a Tiffin Wayfarer (which made us realize- we don’t want the Winnebago), bought a Jeep, sold the Jeep, bought a truck, ordered an Airstream (w/ a $1,000 REFUNDABLE deposit) 3 months ago. We are picking up the Airstream next week. Show less

We recently purchased a used (barely) Winnebago Navion from Lichtsinn. This is our third RV and we’ve had many cars over the 59 years of our marriage. Never before have we the excellent “everything” as with this one. Certainly we’ve had excellent service before, but we’ve also had the worst, including with one previous motor home. We LOVE Lichtsinn. There were a few problems that Lichtsinn was quick to address. The service department is always available for help, and they know what they are talking about, which is rare in our RV experience! They are kind, their facility is totally welcoming, and we are thrilled. Thanks especially to Abby, Deanna, Brandon, Kevin, and Jay. We couldn’t be more pleased, and we’ll be back. Show less

Terrible dealership that actively harms their customers interests and does not try to satisfy reasonable requests. I entered purchase agreement in Jan 2021 to purchase a coach. It was to be delivered that summer 7 months later with some delays. BTW no explanation ever about the delays. During that time the finance department at Lichtsinn instructed the lenders to do a hard check on my credit each and every month during this delay. They had zero issue with these multiple unnecessary credit checks harming me and my credit score while they were so far off from even having a unit to deliver. I had to raise a huge fuss for them to stop dinging my credit every month once I noticed. Second issue is that their updates for expected delivery date are meaningless since they keep changing every month and now state delivery of August 2022. I’m not getting my order for over a year and a half. I have requested a significant $5,000 deposit be returned as they can’t deliver as promised. I am not asking to be let out of purchase contract. I’ll still buy if they can provide the unit I ordered. When I make a deposit it is for an imminent upcoming purchase that will finalize fairly soon. It is not for a dealership to hold my money for years on an item that they can’t deliver to me in a timeframe that was predicted multiple times but here I still am out a deposit I requested back and no RV after more then a year.Buy your RV from General RV or any other reasonable dealership that offers the norm of refundable deposits especially in situations like this. Dealers should strive to make customers happy if it’s a simple request that can be accommodated without any harm to the dealership. Businesses that actually make things frustrating and actively harm the interests and finances of their clients should be avoided. Show less

Un-ethical, greedy, could care less about people’s circumstances, only want your money. I signed a contract to purchase and put down my $5K down payment. between the time I signed the contract and my assigned pick-up day life events beyond my control happened that prevented me from taking possession. The unit I was to purchase was used and it was sold immediately after I refused delivery. I was told they would hold my $5K until November 2021. Well as life would have it again due to circumstances beyond my control I will not be able to buy an RV. I asked for my $5K back since they were not at a loss as the unit sold immediately. The ethical and honest thing to to would be to recognize I would be a definite customer in the future when things improved for me if they would have done the ethical and honest thing and refund my deposit. As it stands I wouldn’t buy a bottle of water from them if I was dying in the desert! These guys are WORSE than used car salesmen if that is possible! Show less

I had to wait over 30 minutes on the phone listening to how great their customer service was to order a simple plastic turn signal lens for my Winnebago Navion. Then was told I had to order the complete light fixture for $52 plus shipping. 30 minute wait – they need to hire more people. Show less

Drove 900 miles to Forest city to get my RV serviced at the factory. My wife and I are looking to upgrade to bigger RV, so went by Lichtsinn and they had very little inventory and even less salesmanship and help. If you buy on line and pick up your RV you may get better service but don’t walk in they don’t have time for you. Very disappointed, won’t be buying my next RV here. Not worth the drive. Show less

My experience with the sales, new owner orientation and finance teams at Lichtsinn was great. I especially want to give a shout out to Deanna Rodriguez who patiently answered at least 100 emails and telephone calls over the six months leading up to the purchase of my first rv. She even took the trouble to get back to me on her day off. She is extremely knowledgable. And the one time she didn’t know an answer she didn’t dodge or fudge it. Instead, she got back to me quickly with a thorough response. Deanna was motivated by an interest in being helpful. There was no hard sell and nothing slick. She was always honest and demonstrated integrity throughout. Brandon, who helped with financing and related matters, was organized, prepared, informative, friendly and he has a very good sense of humor. The guys who provided an orientation were not rushed or impatient. They didn’t just explain things. They took an interest in whether or not I understood what they were saying. And when I didn’t they explained things in different terms. That’s what good teachers do. I’m not just satisfied with my experience at Lichtsinn, I’m grateful for it. Can’t recommend them enough. Dave Madison, WI Show less

We were treated very well at Lichtsinn RV in Forest City when we bought our new 2019 Winnebago Adventurer 35F. They are very up front to deal with and we would return there to buy again. They are very professional and treated us extremely well. Whatever they said they were going to do, they did. When they promised to do something they did it. They followed up with us after the sale to make sure all was well. We did not receive this courtesy from other past RV dealers. We live in Ohio but bought at Lichtsinn RV in Iowa. It was a good experience. Show less

Dishonist. They call their down payment contract temporary when you come to close and pick up a coach you have offered on. They tell you , “ there is a second page to the contract you signed”. However they ignore your request to see a copy of second page.Very dishonest. Show less