Keystone Springdale Mini reviews

Bulge in siding on top left, manufacturer defect and dealer cannot or will not repair it. This is where the wall and roof meet so I'm expecting a failure and water leakage. Trim coming loose inside in multiple places. Cabinets and refrigerator will not stay latched when moving and things fall out. The dealer says I'm stuck with this and will not help. This was a mistake I will never repeat.

Just went to set up my RV for the first time to go camping and put the bedding on. Discovered that there’s a 2 inch difference between some kind of carpeted area under the mattress and a piece of plywood that almost RVs opens up to storage but this one just is bolted shut. Not a huge issue with their not being storage but how are you supposed to sleep on a slant. I assumed it was a manufacture defect. When I contacted the manufacture and sent them pictures and told them that it was unusable as it was built they redirected me to a YouTube video of people literally saying do not buy this product. They told me that this was the way the product was meant to be and I replied have you ever bought anything that does not have a level sleeping area. They responded no but insisted that that was the way the product was built. So now we are going to have to buy supplemental wood and carpet to make a level sleeping area off a brand new product that has never been used before a 2022 model. I have never been so disappointed or disgusted in the customer service I have received the worst customer service possible from both the dealership and the manufacture. There’s no way anyone would want to buy anything that they would have to sleep on an unlevel surface and most people do not have to nap in a product before they purchase it. I’m extremely disappointed I would never recommend this product to anyone.

One of the worst trailers Iv bought so for. The quality is complete trash, this thing is falling apart left and right I keep having to fix it every time I we camp in it. The layout it nice but the quality is not there by any means the dinette chairs broke the first time out so I had to repair them because the dealer wouldn’t fix it. The bunk beds in the back look like they messed up putting them together and half ass fixed them and it was noticeable and the wood sheeting on the bottom of the bed was falling off I have to put some more screws in since they on had a few in the ply wood under the mattress look like it had water damage on it and this was a brand new unit. The cabinet don’t even look complete on the inside. The awning was messed up and I took it back 3 times to get fixed and finally took it to a shop that actually knew what they were doing and had them fix it and keystone was supposed to pay them but didn’t so I paid them and they were supposed to reimburse me but they still haven’t and it’s been a month now. Iv spent over $130,000 on trailer this past 2 years and I will never buy another keystone. My forestriver rogue is a million time better then any keystone. Unfortunately I’m stuck with this POS until I can pay it off and probably end up throwing it away because I wouldn’t feel right selling it to someone else and having them be stuff with all these issues a nice $28,000 in the toilet. What a joke this company is customer service is worse then any company very hard to get ahold of anyone and when you do there hardly respond there communication is horrible.

We bought this RV just three months ago in March 2021. We loved the floorplan as it has a huge countertop and a nice pullout. For two people doing 4-5day trips, it's the perfect size. I would not recommend it for extended living as its simply too cramped for that. It has a lot of storage which is nice. The dining table does tear down for an extra, smaller bed for children. The bathroom isn't very big, but its convenient when you don't want to use a dirty RV camp shower. For two people, the 30 gallon gray water tank will be full after 2 days or showers and dishes, so you really have to ration water if you don't have full hookups. The sink is small and barely big enough to wash your hands. I had to use the kitchen sink to wash my face as there just isn't room to splash your face. I had to add a motion sensing, water-proof light to the ceiling of the shower as it is very dark in there. The CONS are that 3 months after purchasing, the roof leaked! It soaked our mattress and pillow. We climbed up to see if any damage occurred and found that the roof wasn't sealed properly on the leading edge. Also, on our third trip out, the shower insert is starting to come apart. The sealant is pulling loose! The coax cable connectors do not work at all. We had to run our satellite coax cable through the window which let cold in. Lastly, the plastic sink and toilets get stained easily with bad smells, so after 2-3 toilet uses (depending on what you did) you'd better have some bleach spray to kill the smell. I cleaned off some fish in the plastic sink and it stank so bad that I had to spray it down for several days. Granted, I wont clean fish again inside the trailer, but it was raining and I didn't have a choice. I wish we'd opted for a metal sink. If I have my way, we will be trading in this camper for a bigger, better one of a different brand. I won't be buying Keystone again!