Keystone Retreat RVs Reviews on RV Insider (6)
Avg. Rating

Quality is non existent. I bought it brand new and it is constant pain in my butt. I would steer people away from any Thor product. Overall lay-out is great. Just the constant things that break or looking at the craftsmanship just makes you shake your head. Batting insulation in the walls are paper thin. The camper is hot in the summer, and cold in the winter. Run away.

Camper has the best layout and setup. The quality is off the charts terrible. Our furniture after 2 months using it on weekends is shot. The backsplash is peeling. The toilet leaks. The plumbing throughout the entire bottom leaked so have to wait until fall to get warrenty to fix Had to spend $150 and our own time to fix so we could use this summer. Island lights fell down, molding on patio door fell off, steps are rusting from leak off awning. I could keep on going but I dont have room Keystone has done nothing to make it right and we are not valued. Never buy a Keystone you will be making a huge mistake.

Love the layout HATE the leakage! This camper has leaked since day one (we think) we heard several momths after purchase “.... still smells like a new camper”. What it really smelled like, and still does, is mold! It wasn’t until later that we determined there was moisture in the underbelly ( my grandson has allergies) NO warranty to cover black mold found in underbelly! If Keystone really stands behind their products maybe they’ll help you out. They told me I was on my own. This is an engineering issue that Keystone refuses to take responsibility for. DO NOT Buy a Keystone! We REALLY thought we were buying a quality product, apparently not!

Have heard many great things about these rv's. Can live in, visit, and easy to settled down in this type ot travel trailer. Big to be towing around the country, perfect to establish a place to bring family together.

We liked the floor plan but when it was seven months old we discovered the floor was literally rotting away. We contacted the dealer and keystone. It's a long story but it had obvious defects in material and workmanship. It was still under warranty but Keystone admitted it and refused to pay a dime. Finally, it was totaled out by our insurance company. I've owned TV's since the late 60's and never ever been treated badly by a manufacturer. We manage a campground and will be sure to tell our customers how we were treated. My wife is an entertainer who frequently entertains at campgrounds. She'll be talking about Keystone at every venue. We intend to bring suit.

they do not stand behind their product, see my yelp review, and do not buy any Keystone product. they have no quality control , it's a joke. I paid cash for our 2014 model in May of 2014, and whats worse I am a disabled Nam' vet and my lady has a pacemaker / defibulater , so trying to repair this is going to be something. And Keystone could care less.