RV Type
Make and model
Floorplan
Year
Keystone Outback Toy Haulers Travel Trailer reviews
Liveability
3.1
Overall quality
2.7
Floorplan
4.3
Driving/towing
3.9
Factory warranty
2.6
Reviews
Stars Refinement
9 ratings and reviews
Voted most helpful review
Mitch
Mississippi, USA
Reviewed on January 6, 2024
RV reviewed 2021 Keystone Outback 335CG
2.8
My RV was droped off during covid. Driver refused a walk through because it wasnt his job. Both roof mount air conditioners did not work. It took over a month of fighting with Gander RV in Idaho to have them replaced. I was retiring and wanted to travel. Propane heater has been in twice because it wont come o...
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My RV was droped off during covid. Driver refused a walk through because it wasnt his job. Both roof mount air conditioners did not work. It took over a month of fighting with Gander RV in Idaho to have them replaced. I was retiring and wanted to travel. Propane heater has been in twice because it wont come on. Electric Fireplace started amoking and I shut it down... Am bing told by Camping world that the plug that powers it melted. Radio and TV come on by themselves intermittently and will turn on putter speakers by itself. Warranty says they wont replace it unless their representative witnesses it! SERIOUSLY They tried to say it was a power surge... I showed them the surge protector they sold me that is in perfect working order. Then warranty told the Service people they then believed it was possibly struck by lightning. Service center told them there were no evidence of that and the problem is only centralized by entertainment center. They love to take your money but you have to fight tooth n nail to make them replace things in a unit you bought brandnew for 50 grand. Plus bought their extended warranty... I had to cancel retirement travel due to all the ongoing issues. Pretty sad! Now they will pay for replacing the electrical outlet and fireplace but told me I have to pay for all shipping costs of parts? 36 years of breaking my back to retire and this is the business I have been dealt! BUYER BEWARE
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
crystal piirainen
Reviewed on August 18, 2023
RV reviewed 2022 Keystone Outback 335CG
1.6
Hated to do this but I'm so over Keystone RV. They are the worst and thanks to there being NO lemon laws I have ZERO legal recourse. They are refusing to refund my money at all.
I hope all my friends post this everywhere they feel comfortable.
Here is a SMALL sampling (I have 27 pages of repair requests) of...
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Hated to do this but I'm so over Keystone RV. They are the worst and thanks to there being NO lemon laws I have ZERO legal recourse. They are refusing to refund my money at all.
I hope all my friends post this everywhere they feel comfortable.
Here is a SMALL sampling (I have 27 pages of repair requests) of what has happened with my NEW camper since I picked it up on 4/12:
3/30/2023 bought the camper
4/12/2023 picked up from dealer
4/16/2023 first incident with the vent covers and roof inspection, side of camper flapping going down the road and broken leg on couch in cargo area
4/19/2023 wire creating spark when moving the slide, front door not latching, front cap on shower not attached bowing out 1/2", screws missing on the panel, drawers not latching
4/28/2023 took in for water heater throwing an error the roof inspection showed sealant with voids.
06/02/2023 window blew out of camper while driving to appointment, awning has cuts, awning lights not fully working, Entry door latch broke locking me in the camper, leak from under shower running into the bedroom damaging bathroom sink, water leaking around vent not at the cover damaging the ceiling on both sides of it they said they found no leak
6/16/2023 more water leaking under the camper and the fireplace, water heater installed incorrectly causing it to leak, speaker fell out of ceiling, black tank not draining fully, kennel door not closing was put in crooked,
7/6/2023 ceiling still getting wet when it rains. Water heater had an E3 error, Kitchen sink not draining properly causing water to run out from under it into the living area, peeling around the cabinet in the bedroom
7/10/2023 got home from the dealer (they kept it over the weekend) and noticed that the wheel well was coming off.
7/31/2023 took back for more issues regarding the walls bubbling and repair of awning and window. When they figured out the black tank flush inlet found it was going straight into the fresh water tank contaminating the fresh water tank more every time I thought I was flushing the black water.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
Voted most helpful review
Matthew Johnston
Reviewed on July 14, 2023
RV reviewed 2022 Keystone Outback 342BH
3.0
I wish I'd read some of these reviews before purchasing. Got this unit, brand new in 2022. For 3 months the factory had lost the unit on one of their storage lots. Pretty much missed the entire summer before it arrived. Got to use it for 1 week, and went through it. Found so many cosmetic issues from it ...
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I wish I'd read some of these reviews before purchasing. Got this unit, brand new in 2022. For 3 months the factory had lost the unit on one of their storage lots. Pretty much missed the entire summer before it arrived. Got to use it for 1 week, and went through it. Found so many cosmetic issues from it obviously being slammed together. Damage to trim, a big chip in the porcelain toilet, evidence of workers wiping their hands of caulking. Roof vinyl wrinkling. The fridge doesn't work. This unit has spent more time getting parts replaced than I've actually used it. The fridge has been "fixed" 3 times , and as of this writing, while on our second trip with it, it is still not working. All of the Brad nails used inside are failing and trim is falling off in multiple places. Other things fall off at random. For the premium price of this unit, you would think there would be some pride in workmanship. This is clearly not the case. Would never recommend a keystone unit to anyone. I can tell that this thing is going to be nothing but problems for the entire time we own this. I'm now happy I sprung for the lifetime warrant. I will need it.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
3.0
Voted most helpful review
Alan Petersen
Idaho
Reviewed on September 28, 2021
RV reviewed 2016 Keystone Outback 324CG
3.2
We love our RV, it is perfect for us, because of the Garage. Lots of room and storage. Unfortunately the floor of the main Slide-out dropped down, while at the dinner table, revealing a 1.5" crack to the outside. We are waiting to see if the manufacturer will stand behind, and repair the structural dam...
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We love our RV, it is perfect for us, because of the Garage. Lots of room and storage. Unfortunately the floor of the main Slide-out dropped down, while at the dinner table, revealing a 1.5" crack to the outside. We are waiting to see if the manufacturer will stand behind, and repair the structural damage.
Livability
4.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
Voted most helpful review
jerry white
Pennsylvania
Reviewed on June 25, 2021
RV reviewed 2019 Keystone Outback 240URS
2.6
Be warned! I bought this camper new so I wouldn't have to deal with someone else unseen problems and wanted a warranty. I liked the floor plan of this toy hauler and being that Keystone has been around for a long time I expected quality and customer satisfaction as they claim. I was wrong! 5 months after the ...
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Be warned! I bought this camper new so I wouldn't have to deal with someone else unseen problems and wanted a warranty. I liked the floor plan of this toy hauler and being that Keystone has been around for a long time I expected quality and customer satisfaction as they claim. I was wrong! 5 months after the 12 month warr. expired I noticed the wallpaper beneath the table side window peeling from the wall. It was obvious this was due to a window seal leak. This leak didn't happen and show up overnight. It had to be leaking for sometime, due to rain or washing, to get soaked enough to show up. I took it to the RV dealer and the experienced qualified Technician told me the leak was caused by the foam used to seal the window did not cover the window opening correctly. He personally told me the opening was about a pinky finger diameter. I called Keystone manufacturer and the woman stood by the 12 months warr. I had sent them the work order and have not heard back from them. Evidently their words such as 'Quality and 'customer satisfaction' are just words they use in their ads and do not stand by them. It's obvious the seal opening was missed at the factory, dealership and me. It wasn't anything I or the dealer could have prevented. It was just an unseen error that the factory won't warrant just after 5 month of the original warr. Other problems I've had were faulty wiring to the furnace, which was covered under factory warr. within a year, thread stitching coming apart on the sofa cushions, dining seat cushions sewn incorrectly, CD/DVD/Stereo system faulty which will be covered under extended warr. I purchased. Being retired I plan on buying another camper in the near future. I learned, now through experience, not to buy another Keystone camper. Their craftsmanship, quality and customer satisfaction isn't what they claim. ~jerry
Livability
3.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
Mark George
South Carolina
Reviewed on May 3, 2021
RV reviewed 2014 Keystone Outback 230RS
5.0
This has been a great unit for us. You get a 30 foot Rv in a 24’ towable. Half ton is very sufficient for towing. We’ve used the toy hauler garage to hall “stuff” for my wife’s antique mall booths but also enjoy the hailer space with its bunks as a separate bedroom for kids and g...
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This has been a great unit for us. You get a 30 foot Rv in a 24’ towable. Half ton is very sufficient for towing. We’ve used the toy hauler garage to hall “stuff” for my wife’s antique mall booths but also enjoy the hailer space with its bunks as a separate bedroom for kids and grands. Bath is a bit tight but otherwise it’s a lot of camper with an easy tow.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Charles
Texas
Reviewed on August 1, 2020
RV reviewed 2016 Keystone Outback 324CG
1.8
Leaks everywhere. They said they fixed it after 5 trips to the shop but it still leaks. Would NEVER buy another one ever. Floor plan great product sucks! We tried to get them to stand by the warranty as we bought it new but they did not...
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Leaks everywhere. They said they fixed it after 5 trips to the shop but it still leaks. Would NEVER buy another one ever. Floor plan great product sucks! We tried to get them to stand by the warranty as we bought it new but they did not
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
William L.Smith
New York
Reviewed on May 21, 2019
RV reviewed 2016 Keystone Outback 324CG
5.0
Tows straight with a 1500 pickup truck.
Large amount of closets and cabinets for storage.
Walk around King size bed,with a clothes closet and dresser.Toy garage in the front eliminates sway in the rear.Heated tanks an underbelly make this unit a four season camper.Computerized touch pad controls all the opt...
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Tows straight with a 1500 pickup truck.
Large amount of closets and cabinets for storage.
Walk around King size bed,with a clothes closet and dresser.Toy garage in the front eliminates sway in the rear.Heated tanks an underbelly make this unit a four season camper.Computerized touch pad controls all the options including stabilize/leveling Jacks.enough sleeping and entertaining for friends
and family.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
DM Beck
Texas
Reviewed on April 27, 2017
RV reviewed 2006 Keystone Outback 28KRS
4.8
Good RV with lots of storage and liveablity. Lots of space with a side door toyhauler for a great walk in closet, fishing or hunting gear or ATV. 2 exterior doors as well as built in outdoor grilling option....
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Good RV with lots of storage and liveablity. Lots of space with a side door toyhauler for a great walk in closet, fishing or hunting gear or ATV. 2 exterior doors as well as built in outdoor grilling option.
Livability
5.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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