RV Type
Make and model
Floorplan
Year
Keystone Montana High Country Toy Haulers 5th Wheel reviews
Liveability
4.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty
2.7
Reviews
Stars Refinement
3 ratings and reviews
Voted most helpful review
Michael Stanley
Missouri
Reviewed on March 14, 2020
RV reviewed 2020 Keystone Montana High Country 381TH
3.0
Getting ready to take delivery of this brand new unit, if it ever gets here! The 381TH is a toy hauler, but nowhere inn any of there catalogs on line dealers, even the website is there any dementions of the garage, very critical issue wondering if my motor cycle will even fit, seen a video the guy said it was...
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Getting ready to take delivery of this brand new unit, if it ever gets here! The 381TH is a toy hauler, but nowhere inn any of there catalogs on line dealers, even the website is there any dementions of the garage, very critical issue wondering if my motor cycle will even fit, seen a video the guy said it was ten foot long, dealer said it was 8'4" that's a big difference does anybody out there know for sure, can't find answers!
Livability
3.0
Overall quality
3.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
3.0
Voted most helpful review
Gary McBreairty
Florida
Reviewed on December 14, 2019
RV reviewed 2019 Keystone Montana High Country 381TH
2.8
I bought my new Montana from Camping World and took delivery on Jan 12th 2019.Part of the deal was that they install a washer/dryer,Onan Generator and a MORryde wet bolt kit in the suspension.This kit makes all springs and shackles have grease fittings in them to lube the suspension parts.Lo and behold,the ki...
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I bought my new Montana from Camping World and took delivery on Jan 12th 2019.Part of the deal was that they install a washer/dryer,Onan Generator and a MORryde wet bolt kit in the suspension.This kit makes all springs and shackles have grease fittings in them to lube the suspension parts.Lo and behold,the kit in the two and a half weeks from putting a deposit down did not come in till 10:00am on Jan 12 th two hours prior to delivery.At that point I just told them to give me the kit so I could install it myself after being a mechanic for 49 years did not see it as a problem.
I got around to installing this kit in August 2019 only to find that at 7 months old with about 5000 miles on it that the suspension was worn out!The shackles were badly worn and the bushings in the ends of each spring were half gone.I installed the kit and greased all suspension parts although I feel for this job to be done correctly it needs 6 new springs.Keystone declined to cover any work on the suspension because I had modified the suspension when I only did what was part of the deal.My northern dealer said that Keystone claimed of not having problems with the suspension but every 2020 Montana on the lot now has this wet bolt kit in it from the factory.
In the months of Jan,Feb,Mar and April I made a list of any problems that I had found with plans to follow up with my northern Keystone dealer.They did make some of the smaller repairs after charging me a 299.00 out of their network for not buying it there but big jobs are still a problem.Things like when you turn on the heat the floor blows up like a kids bouncy pad or when I travel most of the fresh water runs out on the road.
When planning my fall trip back to Florida for the winter my thought was to give the selling dealer a shot at these problems.I arrived back in Florida Oct 29th with an appointment for the 30th to drop it off.
When checking the unit in the service writer found a bulge in the left front corner under a slide out so added it to the work order.They had the camper this time for two weeks (making the total time without my home 46 days)only to check the list of problems.They discovered that to repair the bulge in the wall that both front slide outs would need to be removed,as well as the complete front nose cone for welding cracks in the substructure. They stated they would need the unit for two to three months for this repair and are not willing in any way to provide a loaner while having my home.
So I pulled the camper from them on Nov 12th due to family coming for holidays and not wanting to keep paying for a hotel room.Camping World and I did make plans of brining it back after Jan 2nd but has been resolved about a loaner.
To resolve this to my satisfaction and since it is apparent that these problems are due to quality work by Keystone,I am requesting that they take this unit back.I think they should refund me the full purchase price as well as all loan costs,payments and any other expenses or add ons that where spent.
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Lynne
Arizona
Reviewed on September 16, 2019
RV reviewed 2017 Keystone Montana High Country 380TH
4.8
We purchased this particular model, intending to live in it upon retirement. It had everything we would need to travel the country for an entire year. Plenty of Room for my husband, our dogs, and I. The rig is absolutely beautiful and comfortable.However, we had some issues that needed to be addressed, as w...
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We purchased this particular model, intending to live in it upon retirement. It had everything we would need to travel the country for an entire year. Plenty of Room for my husband, our dogs, and I. The rig is absolutely beautiful and comfortable.However, we had some issues that needed to be addressed, as with any new RV. We had purchased from Camping World, and unfortunately, their service was not done in a timely manner and up to our standards. I recommend the Montana high country 380TH, but do not purchase from Camping World.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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