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Keystone MONTANA reviews

3.5 (225 reviews)
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Liveability
3.8
Overall quality
3.0
Floorplan
4.3
Driving/towing
4.0
Factory warranty
2.4

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Voted most helpful review

Steve Harvey

Iowa, USA

Reviewed on February 19, 2024

RV reviewed 2018 Keystone Montana 3810MS view listing

5.0
2018 Keystone Montana 3810ms 4 SEASONS 41foot 5th wheel with 2 opposing LARGE slides with living, dining room, and kitchen and 1 large slide with bedroom, wardrobe, and bathroom . Pulled very little. Service records from warrant dealership show serviced and inspected yearly.... read more
2018 Keystone Montana 3810ms 4 SEASONS 41foot 5th wheel with 2 opposing LARGE slides with living, dining room, and kitchen and 1 large slide with bedroom, wardrobe, and bathroom . Pulled very little. Service records from warrant dealership show serviced and inspected yearly.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Charlene Hall

Ontario, Canada

Reviewed on January 18, 2024

RV reviewed 2023 Keystone Montana 3857BR view listing

1.4
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginni... read more
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginning and say all the right things until it’s time to get stuff done. Our service person at keystone hasn’t answered a single email in weeks and since there is an “owners dedicated email” one would think that would help but it doesn’t. The last conversation I had with them was to advise me I’d missed some of their “small print” (their words) and that they don’t cover mobile visits to fix warranty issues even if they are emergency (like the full underbelly of our RV flooding due to water leaks). Do yourself a favour stay away from Keystone. They aren’t the company they used to be. Oh and don’t ask to speak to a manager because they apparently don’t have any. SHAMEFUL 73 DEFICIENCIES AND COUNTING!!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Jim Larue

Reviewed on September 29, 2023

RV reviewed 2022 Keystone Montana 3231CK view listing

2.2
A lot of small problems so far and we have had it only a month. Bought new noticed a few problems at the dealership and they fixed good enough to get us to leave with it. You really don’t notice a lot until you actually get to stay in it. Craftsmanship is terrible and the customer service has to be the ... read more
A lot of small problems so far and we have had it only a month. Bought new noticed a few problems at the dealership and they fixed good enough to get us to leave with it. You really don’t notice a lot until you actually get to stay in it. Craftsmanship is terrible and the customer service has to be the worst around. One of the cabinet doors was warped and we noticed at the dealership during walk through after they turned on a few lights inside. On the way home the door kept flying open because the plate was lined up with the latch. After staying in it 1 night the toilet seal was bad and they wouldn’t send me a replacement. One of the bathroom drawers isn’t built square and it leaves a half inch gap on one side one of the ceiling fan blades has a crack the bathroom door covering is peeling off and the black tank flush leaks win the wet compartment. The craftsmanship is horrible and they no longer take pride in the product. I will never buy another keystone product
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Robert Vaughan MANN

Reviewed on September 12, 2023

RV reviewed 2022 Keystone Montana 3231CK view listing

4.4
We could not be more pleased with our purchase. The RV overall, its quality, design, components, features, benefits, corporate support, etc. is all we'd heard of in Keystone Montana and then some. Ours came also with Solarflex system, LCI hydraulic leveling / slide outs and some other features new to us as ... read more
We could not be more pleased with our purchase. The RV overall, its quality, design, components, features, benefits, corporate support, etc. is all we'd heard of in Keystone Montana and then some. Ours came also with Solarflex system, LCI hydraulic leveling / slide outs and some other features new to us as users. Keystone's support has been wonderful, ensuring we have all the help and assistance we need in order to ensure smooth, trouble free operation, etc. The dealer... sadly not so much as unfortunately they seem to behave true to form of large dealers: all good on sales side then disappear as soon as the purchase check clears.
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Tom Blocker

Reviewed on September 9, 2023

RV reviewed 2022 Keystone Montana 3231CK view listing

4.2
Last year my wife and I purchased a new 2022 3231CK Montana. The quality of this unit has been terrible. Below is a list of some of the problems we've had. I'm sure I've forgotten something. Seems like it's something new every day. Some were fixed under warranty, but not all. 1) Living room slide floor cam... read more
Last year my wife and I purchased a new 2022 3231CK Montana. The quality of this unit has been terrible. Below is a list of some of the problems we've had. I'm sure I've forgotten something. Seems like it's something new every day. Some were fixed under warranty, but not all. 1) Living room slide floor came detached from the slide out and destroyed the floor. Repaired under warranty. 2) Replaced living room flooring. Also repaired under warranty 3) Bedroom slide out came off the rollers destroying the floor. The floor and the slide out were repaired under warranty 4) Several of the wet bolts were clogged and wouldn’t take grease. All 14 wet bolts were replaced under warranty 5) four of the day/night shade broke and wouldn’t roll up. These were replaced under warranty. Another blind came detached and feel to the couch. It pulled the screws out. I will have to fix this one. 6) Oven door won’t close completely. Using the oven makes the house very very hot. Not covered under warranty. I was blamed though I know I didn’t damage it. 7) Bedroom head of the bed outlets don’t work. I didn’t discover this until it was too late 8) My Norcold 2118 is a piece of crap. When 100 degrees outside the fridge would be 50 degrees and freezer would be over 20. I researched and found lots of people with the same complaints. That cooling unit was never going to work so I upgraded to a JC Refrigeration 12 volt vapor compression compressors. This worked perfectly but it costs several thousand 9) The original drum brake just barely worked. I complained but was told to burnish them. I did so many many times but it made no difference. Wanting better braking I upgraded to disc brakes. Once again, several 1000 dollars. 10) The light under the kitchen sink never goes out. This is still a problem 11) This morning 3 sections of the molding around the living room came detached and fell to the floor. One section landed on our 5lb chihuahua causing a bleeding head wound. We don’t know if she will survive, but she’s at the hospital for at least the night. I’m not confident she will survive. Her eyes were crazy dilated. She can’t stand and we struggled to keep her awake 12) Handles on the shower door came off. The set screw hole is broken so it can’t be fixed. I have to get a new handle 13) The trailer came with a TPMS, but I couldn’t get signals on two tires. I purchased a booster only to discover that a booster is already installed. The TPMS will probably never work, but I sure paid for it. 14) We have a love seat but one of the seats won’t stay connected to the center console. One chair moves all over the place and I’m always pulling it away from the wall. This next one was my fault, but I did have the help of the trailer’s leveling system. If you push auto level the first thing that is done is the nose is lowered as far as possible. This seemingly needless step is always a surprise. I once accidentally parked the truck too close to the trailer and the front cap came down on the bed rail corner and broke the front cap. I’m sure this will cost 1000s to fix. I paid 90k cash for this very loaded fiver and it is a total piece of trash that’s not under warranty any longer. Oh how we wish we had bought another Arctic Fox. I’m sure this isn’t all. Keystone needs to think about assembling a team that knows something about quality control.
Livability
5.0
Overall quality
5.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Den

Reviewed on August 22, 2023

RV reviewed 2023 Keystone Montana 3901rk view listing

1.8
We bought our Montana rear kitchen 4 months ago. With 1 trip from Texas to Colorado, I am so dissatisfied with overall construction and quality control. I'll skip little things cosmetic, but serious issues include furnace catching on fire due to sawdust and other debris left by factory, empty refrigerator imp... read more
We bought our Montana rear kitchen 4 months ago. With 1 trip from Texas to Colorado, I am so dissatisfied with overall construction and quality control. I'll skip little things cosmetic, but serious issues include furnace catching on fire due to sawdust and other debris left by factory, empty refrigerator imploded and broke all tempered glass shelving and plastic trays, after 3k miles washing machine has flooded our front master bath and closet, master bath sink water feed leaking around hose clamps, grey tank valve not operable, will not close flow. We spent 9 months researching over 10 models, on paper, Montana looked to be best choice. Even at 140k, after all accessories, I feeling like I have made a terrible choice. Local dealer is at least 2-3 months out. I ask keystone customer service to authorize mobile service and due to Texas franchise laws, only dealer can send out Keystne certified mobile service. Only to find out Crestview rv does not offer such service. So 2 choices, either surrender my new 2023 unit for months, or pay for repairs out of pocket. As we are booked out for several months in destinations desired, I guess I'll sponsor repairs. Before buying an rv, do your homework. You will NOT want to buy a Montana. They are very unreliable and Keystone knows it. But volume of sales allows them to produce high end JUNK. Please be aware.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Tom Blocker

Reviewed on May 19, 2023

RV reviewed 2022 Keystone Montana 3231CK view listing

3.0
My wife and I are regretting our purchase of a new 2022 Montana. last year It is a beautiful RV having lots of nice features, but we've had many problems with it. I'll numerate them below 1) The floor of the dining slideout is coming detached. This has destroyed the living room floor. Is being repaired under ... read more
My wife and I are regretting our purchase of a new 2022 Montana. last year It is a beautiful RV having lots of nice features, but we've had many problems with it. I'll numerate them below 1) The floor of the dining slideout is coming detached. This has destroyed the living room floor. Is being repaired under warranty. 2) The floor in the bedroom slide was destroyed because the bed left the rollers. The slideout's timing is perfect, but the bed is coming detached from the slideout wall. This caused a ~35 inch tear in the vinyl floor. Don't yet know if it will be covered 3) The Norcold 2118 is a beautiful fridge with a grossly undersized cooling unit. In 100 degree weather the freezer would be 20 and the fridge would be 50. I upgraded the cooling unit to one made by JC Refrigeration. This works exceptionally well and I highly recommend JC Refrigeration. 4) The trailer's brakes were very lame. They were exceptionally weak when we took possession. The dealer told us to burnish them (ride the brakes some) which we did. This helped a little, but not nearly enough. I upgraded to Dexter disc brakes. 3) and 4) cost me several 1000 dollars. 5) The day night shades are beautiful. However, they are failure prone. There is a tiny plastic part that connects the blind to the spring. This plastic part is too weak and prone to breakage. We've broken 4 so far. When this happens the blind can't be rolled up. 6) We've had lots of other little problems such as loose moldings, leaking water lines in bathroom, range door problems and the range grate sags in the middle making it impossible to level 7) Recliner heaters don't work 8) TV volume that fails to work. Nearly every time we turn on the TV we must go to settings and restore defaults to get volume to work. 9) Poorly mounted closet rod that couldn't hold much of anything. It had a middle brace that was screwed into very thin paneling. This was not mounted into a stud making the brace useless. 10) lots and lots of minor issues Keystone's knee jerk reaction is to blame everything on the customer making everything a challenge. When we took possession and brought in the slide outs for the first time a tear was made in the vinyl. We were faulted for not sweeping. It was caused by a BB sized pebble. This same thing happened to one of their techs later when he failed to sweep.
Livability
2.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Stephanie Alvey

Reviewed on April 20, 2023

RV reviewed 2022 Keystone Montana 3711FL view listing

2.6
We bought this unit brand new in september 2022. First time out the water supply line to the toilet leaked and the drains in the master bath sink leaked. Soaked the bathroom and bedroom. everything under the bed was soaked. The second time out the drain to the shower started leaking. we get home and look they... read more
We bought this unit brand new in september 2022. First time out the water supply line to the toilet leaked and the drains in the master bath sink leaked. Soaked the bathroom and bedroom. everything under the bed was soaked. The second time out the drain to the shower started leaking. we get home and look they used a sink drain for the shower drain. It finally gets warm enough to turn on the AC and the rear AC does not cool. The oven won't ignite. Take it to dealership they replaced the gas valve and plug in the compressor that was never plugged in. Do not get me started on the large picture window in the living room. It is a bug magnet. We grazed a small limb on our way to the campground and shattered that window and costed us a fortune to fix it. This unit is tall and grazes a lot of small limbs. Now the lippert leveling system will not level. we have tried everything. We have an appointment on the 25th of april 2023 to get that fixed. Save your money and spend it elsewhere. trust me you will not be sorry.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

J wolfer

Reviewed on April 2, 2023

RV reviewed 2019 Keystone Montana 3791RD view listing

5.0
Enjoyed living in the RV for 4 + years and traveling. We traveled around the states sight seeing and meeting people everywhere Its a comfy cozy RV with a fireplace for cold winter nights .We did add a larger TV to the livingroom. Time to move to live by the grandkids!... read more
Enjoyed living in the RV for 4 + years and traveling. We traveled around the states sight seeing and meeting people everywhere Its a comfy cozy RV with a fireplace for cold winter nights .We did add a larger TV to the livingroom. Time to move to live by the grandkids!
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Rodney Spohn

Reviewed on January 21, 2023

RV reviewed 2019 Keystone Montana 3811MS view listing

3.4
Bought our unit new and as a whole we love it. There are a couple issues though - the one year warranty. After a couple months of use it went in for repairs mostly due to cabinet quality. They keep it for month and didn’t repair several places the veneer was pealing. I’m order to enjoy the Rv a li... read more
Bought our unit new and as a whole we love it. There are a couple issues though - the one year warranty. After a couple months of use it went in for repairs mostly due to cabinet quality. They keep it for month and didn’t repair several places the veneer was pealing. I’m order to enjoy the Rv a little we hesitated to take it back in right away. We didn’t really get a chance to use it enough to get to know the Rv and find other problems. At this point the cabinets are really the only reason I wouldn’t recommend Montana. It’s sad the money spent and have to live with such poor quality. One year is just not long enough when repairs take so long. Time should stop while in the shop not being able to use. It’s only in the manufactures benefit to allow the dealer be so slow.
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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