Keystone Hideout 5th Wheel reviews

Day one. After arriving at our first outing in our Keystone hideout. The trailer hitch Jack broke. We called the dealer for parts and warranty. They said we had to bring it back in for warranty repair. To move the trailer we had to have a tow truck pickup the trailer and haul it 300 miles back to the dealer. They told the driver we needed an appointment before the driver could leave it at the dealer. I called the dealer for an appointment. It was 6 months out. Tow truck delivered the trailer to our home 85 miles away. On our appointment we towed the trailer in. The dealer said our parts were not in stock but they could sell us an upgrade and get us back on the road. We decided to wait 3 months later. They get it fixed. Took it out that next day. Gas leak. Waited 4 months to get appointment. Took trailer in. Waited 3 months and still hadn't fixed it. I gave up and took my trailer home ordered the parts of amazon and fixed it myself. Slide out broke on 3rd use. Again fixed it myself. 4rth use stove vent fell off, fixed it myself, 5th outing leaking roof plus door came off, bed frame broke. Ooooh and by the way, keystone Manufacturer refused to take my calls or return my emails. Get ready to get left out in the cold if you buy one of these. They are truly junk. Show less

This is an amazing RV that my family has really enjoyed. My wife absolutely loves the kitchen with the large island, cabinet space, and pantry. The unit has a nice 50" TV, WIFI, and includes dual tanks for both black and grey water. We've owned the unit for 6 months, but need to sell due to a medical problem. Show less

Keystone 39ft Destination Trailer, this is not in the drop down choice. As I am currently re-caulking the bathroom shower enclosure and I decided I need to write a review. I realize a dollar will not go very far in today’s world but I would have thought $48,000 of those dollars would give you a quality purchase, so far I’ve had to glue trim back around door frames, caulk the shower enclosure, the ceiling fan does not work at all, there is no padding under the bedroom carpet and it is the cheapest they could install, the overhead cabinets above the couch are misaligned, the siding outside is starting to ripple and there is dried caulking around the outside windows that was not cleaned off during install. I could not even begin to recommend Keystone to anyone, the quality of craftsmanship so horrible, please consider another manufacturer if you want to purchase a larger RV, I can guarantee you, you will be disappointed in your expensive purchase. Show less

2021 Keystone 26BHWE....We bought this trailer brand new. It has been one thing after another. My breaking point with this trailer came after the jacks were less than half extended, broke! Manufacturer said it was our fault. Refuses to replace at their expense even if we do the work. We have lived in a trailer for almost 10 yrs. Saved to pay cash for a new one, with the winter pack and automatic jacks. I have several pics of the missing bolts, popped jack, jack motor falling out, etc. We usually move often and live in the middle of nowhere in NV. (Husband works at the gold mines). It is not easy to get the trailer to a dealer. We went back to the one where we bought it. They have tried to help us and KEYSTONE told them the same thing. There has got to be some recourse for crappy workmanship. I am embarrassed for them! Maybe an attorney or BBB. So Frustrated! We are not young anymore...want my old 2004 Terry Trailer back. It kicked butt over this new piece of junk! Show less

Blue Dog RV Post Falls ID, sold us this unit last week(2021 Hideout) Microwave doesn't work, awning wont extend on both sides, coax will not work for my Dish, Blue Dog will not respond to us, moved RV to WA state, Apache RV will not work on our trailer stating because we didn't buy it from them. Maybe u need to spend some time auditing the places selling your products, this is unacceptable. Y'all sure cashed the check fast enough!!!! Show less

We fell in love with the floor plan. Two bedrooms with queen beds. Also two more places that lay down to beds for four more to sleep. One and a half bath. sliding glass door! I still love the lay out. The quality, the customer service from the dealer and the manufacturer are extremely frustrating and disappointing. 2021 model purchased August 2020. The Dealer says they are months out so we didn’t bring it in and hired a mobile guy paying out of pocket. The main bathroom ALL connections under sink have leaked. The shower leaked. Now the toilet is leaking. All paid out of pocket to fix. We were told incorrectly about the half bath during our walk around and NO blueprints/ diagram for our model. The sink runs into the black! Not the grey over flowing! THANKFULLY only once and tiny amount! Our detective work figured out where all our stuff runs. The dealer said “ I don’t know” when we called and it was the guy that did the walk around! The kitchen sink facet broke the first time out. We bought a new one AGAIN out of pocket. The whole until is covered with metal shavings. Blobs of glue in carpet. huge crack at bottom of vanity, Warped wood were electric fireplace is. We had to reseal both sinks and shower. The leaking issue is really the biggest thing. We have a regulator for when in city water. The forced air when on heat, makes a loud popping noise and of course it’s in the room we sleep in. It’s brand new we shouldn’t have these issues. We already know we will not buy another Keystone product. Show less

Great camper with room to spare for just the two of us. Minor flaws - when slide is pulled in handle hits island marring the finish. Edge trim on shower is pulling up. Been in service department for a month to fix these little defects. That's month of camping I will not get back as well as paying monthly payment for the camper.. Camper short comings - No propane connection on outside. Top shelf of pantry leaves little room to access top self, which is biggest storage shelf. Push button light on pantry ceiling. No ones that tall and its hard to find button in dark with a stick to turn it on. Should had mad switch on wall for it. Need stick to close moon roof blinds. Not sure the durability of long closet doors and drawers. They seem flimsy.. These were items that could had more attention for their customers. Overall great camper and layout. Love it and work through the little issues to enjoy our time with the camper. It did not come with outside kitchen but still great camper. Show less

very nice rv for what you pay.floor plan is great feels much bigger then it is.full fiberglass front is a plus. 5th wheel is best way to pull and more stable. keystone has been making rv for a long time and they seem to have it down.take care of it and it will serve you well. Show less

My family has loved this RV. With the extra room in the back for the kids, they can enjoy their own space. I would recommend this RV to anyone who has children. We have enjoyed the outdoor kitchen. It's easier for everyone outside to get drinks and eats and not have to go into the camper. Cooking outdoors is always more fun, especially when camping. The large canopy has added extra shade on those hot summer days. There is plenty of cooking space inside and the size makes moving around manageable for everyone. We have loved the two bathrooms, especially when there are children involve. Eating around the u-shaped dinette brings everyone together for enjoyable conversation. The camper is light weight and easy to pull with your truck. When parking, setting up has been quick and easy. If you have a family and love to experience the outdoors, this is the camper for you! Show less

The light switches for the main part of the camper are high on the wall near the bathroom door and can only be accessed after entering and climbing two tall steps, 11" each - not good for bad knees! My husband who is 6' tall can reach the switches, I am 5'6" and cannot without climbing the stairs.) Other than that, the only light switch in the camper that is on the wall is in the bathroom, the rest of them you have to reach to the ceiling to turn on. The storage cabinets around the TV are very narrow/shallow they could be twice as deep, provide much more storage and still not infringe the movement of the slide. The tall narrow pantry by the fridge has only two shelves in it therefore there is a lot of wasted space at the top of each compartment. They should have put three shelves in, it would have been a much better use of the space. There is a lot of storage space if you lift up the board for the lower bunk, but it is not easily accessible. This would have been nice to be able to access from the outside as well. Also, the door to the bunkroom opens into the very small floorspace, rather than out into the main room against a wall that only has the thermostat on it. Poor planning! I like the layout of the main cabin with the island. It provides much-needed storage for the kitchen area. I added a short cabinet at the end of the island closest to the door so that we could have easy access to flashlights, etc. This is another area of space that was wasted that should have had a cabinet installed. I like the shelf under the microwave for putting a coffeemaker. The TV is on an arm that extends, making it easy to view from the sofa. The bathroom has a nice linen closet with good storage, and the shower has a bench. I really like the tall cabinet for hang up clothes as well as the dresser in the bedroom. Very nice! This camper has better under storage than many of the campers we looked at. Be aware that most of these models no longer have the sink in the outside kitchen just a short mini fridge and the grill. I have mixed feelings about this camper. I like the layout but the inconvenience/effort of climbing the tall steps just to turn on the interior lights, and the lack of good planning regarding storage, make it very difficult for me to give this a good review. Since we bought this new, we will use the camper for a few years but I'm already thinking about our next one. Show less