My wife and I have owned camping trailers, Class A motorhomes, 5th wheel campers, Class C motorhomes for the past 50 years. As with anything manufactured, there are usually issues that need to be addressed, but usually the manufacturer stands behind their product. Here are some of the issues with the quality of the camper on the first trip: the bathroom door fell off onto the floor, the shower was leaking/running across the floor, the windows are set crooked and potentially leak, two entrance doors were crooked and would not shut properly, etc.. These issues are nothing but poor quality, but given time and the incredible skills of the mechanics at Camping World, Lowell, AR they can be fixed, but the lack of customer service and the haughty attitude of Keystone/Cougar cannot be fixed by the customer or Camping World. Dealing with the Home Office of Keystone/Cougar, gives me the impression that the entire culture of the company is aggressively rude and uncaring. This attitude permeates everyone that we dealt with at the Keystone/Cougar Home Office. Our dealing with the Customer (Lack of) Service has been absolutely nothing but disappointing. By talking to them, we understand: they don’t know the products, they don’t camp, and they definitely are not interested in customer service. We even talked to a Customer (Lack of) Service manager named Sasha that said three times she would check for us and call us back - she never called back - NEVER! Due to the telephone answering protocol, the entire organization, except Customer (Lack of) Service, is shielded from being contacted by the public. Just due to the organization shielding via the telephone recorded protocol, is ample warning that the company is dishonest and disinterested. Through incredible diligent investigation, I managed to ascertain the Vice President of Sales, Josh Mi**** and his office phone number. Upon contacting his voice mail, he did not return my phone call three times. Finally, I used someone else’s phone and he answered. This guy said, it didn’t matter to him, he didn’t really care at all, and he was not going to do anything to address the issue. We were definitely stunned at his indifference and uncaring attitude. In my professional life I dealt quite often with company executives and I really don’t remember being treated so harshly by any company representative as I was treated by Josh. The camper is ok, but I would not buy anything from Keystone/Cougar again because of the uncaring, unprofessional, discourteous, big company attitude. If you do buy from Keystone/Cougar, be prepared for absolutely NO customer service. The whole company really is built on “not caring” from my perspective and dealings.