Keystone Cougar Half-Ton 5th Wheel reviews

I bought this 5th wheel 6 months ago, and the front cap is cracking. Keystone is only offering to do the BARE MINIMUM to correct the issue. I asked to speak to a manager at corp office was told NO....

My review is not on a product but on one of your employees, Renee Jones. I believe she is the Head of Marketing for your company. I have been in the industry for 30 years and cannot believe her comment that black people do not feel safe camping because of white people. What gives her the right to make this statement? I have sold to many nationalities and have never had anyone comment or experience such an issue. I am guessing that Miss Jones dopes not actually camp but only thinks that she knows everything. She is part of the reason that has brought racism back in the frontline of America. I am so sorry that you have someone so biased that is a part of your organization. This woman should not be allowed in any way shape or form to be ahead of anything. She needs to check her facts and actually visit some campgrounds and see for herself that what she states is not true. People like her are what is wrong with our country and I am sorry that you have given here the power to be in such a high position with such outrageous beliefs.

My husband and I are so pleased. Our Class A Motorhome sold in less than 2 months after listing it with Dream Finders. We had paid another marketing group to sell it with only 2 results and they both were scams. We had many truly interested prospective buyers immediately. We actually had to turn 3 buyers away because it was sold. We would recommend DreamFinders to anyone that wants to sell their RV. We appreciate their honesty and integrity!! C and J Cowley Alabama RTR!!!

Don’t even bother calling them; Sal was very mean; didn’t even ask what trailer was I interested; I give him all 9’s and a F; he didn’t even say Thank you for calling; all he did after I said bye was slam phone down; I recommend not to buy an rv from best rv center in Turlock CA!!!!!

My overall rating is 1 star due to poor workmanship and warranty coverage. Less than a year old. Purchased in April. Made in March. First the pros: Really nice looking camper. Layout is above average. Plenty of storage for most needs on a long weekend outing or even a month. Tows nice. The cons: Workmanship issues 1. Shower door not installed correctly (leaning in/not plumb vertical) caused shower upper surround to separated from the wall of the camper. 2. Passenger Side Taillight has water in it. 3. Driver side tail light works intermittently. 4. wing Wiring Tray Cover fell off when awing was extended. 5. Small outside storage area has interior trim coming off. 6. Outside Kitchen has interior compartment trim coming off. 7. Glass on right side of entertainment center storage has chip. 8. Upper cabinet on left side of TV is chipped and cracked 9. Wall above the Kitchen Fridge is scratched. 9. Dining/recliner slide out needs trim paint. 10. Cabinet over bed on right side has glue on the glass or is scratched. 11. Dining /recliner slide out rug trim is not sewn properly and detached. 12. All silicon on the exterior has mildew (mold). 13. TV connection in storage compartment not installed correctly. 14. Screen door not installed properly so that it opens with put door. I filed for warranty work repairs and Keystone would not authorize all repairs. They said the dealer should have fixed many of these issues before delivery to me. Keystone would only replace the 2 tail lights and would not approve to correctly install the shower door. Instead Keystone authorized replacement of double sided tape, push pin screws, and more silicon to secure the shower surround to the wall. So now I have holes in my perfectly good shower surround that could leak in the future. All because the shower door was not installed properly at the factory. I don't know if all the manufacturers behave this way, but it is clear Keystone is in it to provide a product and not provide good support after the sale.

I would give quality a zero if possible. I give livability a 1 because of the constant repair of poor workmanship in assembly. This Keystone in not just cheaply built is has some of the shoddist workmanship I have ever experienced in any product I have purchased. The bad workmanship is hidden so you don't see it until things start falling apart after the warranty expires. Just some Exp: The inside control panel mount hole was cut too big so the screws split out the thin paneling and the controller falls off the wall and has to have a backing plate installed to fix. Wires come loose from bad crimp connectors. Kitchen drawers inside frame attachment falls down because 1/4" of a tapered thread will not hold in particle board, maybe some glue on the board along with screws would have held longer. Kitchen table frame falls apart built same as drawer attachment, no glue with very short tapered screw threads. Bed frame also. Window shade raise and lower string mount screws fall out of the wall, needs a screw insert to ever stay fastened. Found ground wire not connected. Sofa will bounce around and damage slide out trim and trailer flooring, needs a tie down of some kind. This is just some of my issues with a my Keystone 5th Wheel. Needless to say I will never own another Keystone product and I would strongly recommend to anyone thinking about purchasing a Keystone product to look for another manufacturer. Quality does not seem to be a part of there build process.

In Sept of 2019 we purchased a brand new 2020 Keystone Cougar 32BHS from camping world. we took it out for one trip in 2019 noticed the black tank flush did not work, contacted camping world and scheduled and appointment, we then closed it up for the season. In April of 2020 we opened it up and like most people started getting it ready for the season. That's when the problems started rolling in. It was a few days before our first trip and i had the camper open all the slide were open, i walked over to the camper and heard a noise that sounded as if the ac was on, the bunkhouse slide somehow turned itself on and was continuously running, to the point where the wires were so tight they would not even move, we had a tech come out before the pandemic and look at it the motor bearings were broken and it would need to be replaced. at this point the pandemic hit and my husband and i had to manually push the slide in and ratchet strap it so we could drive it to camping world. after that occurred the dining room/kitchen slide motor also needed to be replaced because it wasn't working properly the in command center was glitching and not working properly. after that whole situation we eventually got it back, we took a camping trip on a long weekend and it was under 60 degrees out the heat would not turn on, the in command center was frozen there was nothing working on it, we could not make anything function. our fridges thermo fuse broke in the middle of the same trip and we went a whole weekend without a working fridge or freezer, and the slides would not function. we had to manually reboot the whole system. now our battery is not working properly and wont take a charge. i love the layout of this camper it is super family friendly especially if you have a lot of kids, but the problems that i have had with it are not worth it. It could have been designed to have better storage and the kitchen cabinets could have more shelves inside of the cabinet itself. if i didnt have to worry about what is going to break next or worry about something happening it would be a great camper.

Have problem with black water tank leaking in belly. Was suppose to be fixed at dealer but leaked again after 8 months. Was not fixed properly and now warranty is over Keystone is saying now my problem. Back flush valve was backwards also. Rear jack motor replace. Water leak under kitchen sink fixed myself just tighten nut. Love the fifth wheel but not customer service with keystone or quality control or there part. This is my second cougar fifth wheel. My have to go with different company next time.

We LOVE this floor model. It's perfect for families who find comfort in kids/guests having their own space with a door. No kids? This model is also perfect for travelers who work remotely as the bunk room can serve as the perfect "RV mini office" with tons of storage and a small desk/work area. It's size also makes it ideal for boon-docking, national/state parks, and other campgrounds with limited spots for larger campers. While this isn'a "big rig" you will have plenty of space and storage. Why are we selling? We're actually ready for an upgrade to a larger unit for longer-term travels.

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