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Keystone Cougar Half-Ton 5th Wheel reviews

3.4 (55 reviews)
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Liveability
3.6
Overall quality
2.6
Floorplan
4.0
Driving/towing
4.2
Factory warranty
2.7

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55 ratings and reviews

Voted most helpful review

Teresa Reece

Reviewed on October 12, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

3.4
We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have ... read more
We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have emailed them 4 times and they cannot tell me when they will send someone to come and get it!! We paid $63,000 dollars and are very unhappy with Keystone!!
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Douglas Votra

Reviewed on August 5, 2023

RV reviewed 2014 Keystone Cougar Half-Ton 30RLS view listing

3.0
We've had lots of fun in this camper. We live in Texas and we use this camper as our northern home for the summer and early fall. Nice open layout with kitchen dining, and living room. We use our electric fireplace on cool evenings. We also spend alot of time under our very large outdoor awning.... read more
We've had lots of fun in this camper. We live in Texas and we use this camper as our northern home for the summer and early fall. Nice open layout with kitchen dining, and living room. We use our electric fireplace on cool evenings. We also spend alot of time under our very large outdoor awning.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Steve Veneziale

Reviewed on July 12, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 25RES view listing

3.2
You would think a brand new RV with a 6000$ Solar system would be delivered to the dealership in Operational condition. The Keystone Company is responsible for my systems faulty installation. Now the dealership has to back track their bad work and try to repair it !... read more
You would think a brand new RV with a 6000$ Solar system would be delivered to the dealership in Operational condition. The Keystone Company is responsible for my systems faulty installation. Now the dealership has to back track their bad work and try to repair it !
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Dave

Reviewed on June 15, 2023

RV reviewed 2019 Keystone Cougar Half-Ton 30RLS view listing

1.4
Worst RV I have ever had talked to manufacturer he said he would repair a shower that was leaking 3 months after I bought it the rv manufacturer came out and said I stepped on the drain so there not going to fix the shower,they talk the talk but don't do anything, cheap ass people ,not the dealership but the... read more
Worst RV I have ever had talked to manufacturer he said he would repair a shower that was leaking 3 months after I bought it the rv manufacturer came out and said I stepped on the drain so there not going to fix the shower,they talk the talk but don't do anything, cheap ass people ,not the dealership but the manufacturer will never buy another RV from this company again I suggest you don't eather
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Keith Mac Ewan

Reviewed on April 27, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

4.0
The keystone cougar 355 fifth wheel I find very comfortable. The only problems I have is the floor where the kitchen and the living room are is very bouncy and wavy. I am sure that when I get rugs that should take care of it. The next problem, I have is the king size bed. I feel the walls on either side of... read more
The keystone cougar 355 fifth wheel I find very comfortable. The only problems I have is the floor where the kitchen and the living room are is very bouncy and wavy. I am sure that when I get rugs that should take care of it. The next problem, I have is the king size bed. I feel the walls on either side of the bed on the slide out should be at least 6 inches away from the bed in order to make the bed up correctly. The way they have it now is the walls are touching the sides of the bed where you cannot make it up correctly , and it is all wrinkly.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Keith Mac Ewan

Reviewed on April 11, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

3.4
I own a 2023 Keystone Cougar 355, and everything is great except the 6” on the bottom of the kitchen slid-out. Every time I go near the stove or oven I trip over the six inches that stick out from the bottom of the kitchen Slide/out. I am wondering if anyone else is having the same problem email me a... read more
I own a 2023 Keystone Cougar 355, and everything is great except the 6” on the bottom of the kitchen slid-out. Every time I go near the stove or oven I trip over the six inches that stick out from the bottom of the kitchen Slide/out. I am wondering if anyone else is having the same problem email me at ( macewan124@gmail.com) with their experience or a solution to the problem. Thanks Ktm124
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
4.0
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Voted most helpful review

Rob Stockwell

Reviewed on January 2, 2023

RV reviewed 2020 Keystone Cougar Half-Ton 29RKS view listing

2.8
We have owned this RV for 2 years now. We have had several issues with it. We purchased in the fall of 2020 and made our first trip the following March. We had several issues on that trip. TV Had black spots in picture. Entertainment Slide jumping and opening unevenly. Black tank flush valve wasn't working d... read more
We have owned this RV for 2 years now. We have had several issues with it. We purchased in the fall of 2020 and made our first trip the following March. We had several issues on that trip. TV Had black spots in picture. Entertainment Slide jumping and opening unevenly. Black tank flush valve wasn't working due to being installed backwards. Issues that we feel are just poor quality. The jackknife sofa is horrible. It does not open flat and anone taller than 5' could not sleep on it. The included Capital Grill could barely cook a hotdog. Everything was fixed under warranty and seemed to be working fine. We then discovered a leak in the skylight over the shower. We were told this was not covered under warranty and it cost us over $100 to repair. We have had several cosmetic issues with molding, et.. that are also not warranty coverage. We now are having the same issues with the slide and it is also no longer under warranty. However after looking at the issue closer it is not a mechanical issue. The floor on one end has apparently gotten wet and has begun to rot and as a result has expanded. my assumption is that rain made its way into it. So when you bring the slide in and out it is causing it to bind. I have not contacted them yet but my assumption is that it will not be a warranty item. I have no idea what this will cost to repair.
Livability
2.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Antony

Reviewed on November 2, 2022

RV reviewed 2022 Keystone Cougar Half-Ton 30RLS view listing

2.4
We purchased the new Cougar 29RLI from camping world in October 2022. The layout of the RV was perfect utilization of space for the two of us. We liked the idea of the theater seats across from the TV plus a sofa sleeper at the back of the RV for additional seating and a bed if necessary. We also liked the i... read more
We purchased the new Cougar 29RLI from camping world in October 2022. The layout of the RV was perfect utilization of space for the two of us. We liked the idea of the theater seats across from the TV plus a sofa sleeper at the back of the RV for additional seating and a bed if necessary. We also liked the island in the kitchen area and a pantry. Quality; The quality of construction is poor. The wall material was attached with staples, many of which are not all the way in with half the staple sticking out. The kitchen slide mechanism pulled out of the wall the second time we retracted the slide. It tore up the seal on top of the slide and the roof material on the slide. The entire slide had to be removed to fix it. This happened getting ready for our first trip, so obviously we couldn't make the trip. The Service center said the pulley brackets were not installed correctly. They couldn't verify if the other pulley bracket on this slide, or the other two brackets on the other slide were also installed incorrectly. Very troubling. The awning wires were exposed when the awning is deployed, they were not supported or covered so the wires were getting pinched in the structure when it closed. When we were talking to the service manager he said that this unit has a structural issue at the right hand lower corner of the wardrobe slide which will fail and the fiberglass exterior wall will crack. The siding material will have to be removed and the support structure reinforced. He did say the repair was covered by Keystone. The batteries don't have the capacity to raise and lower the unit without getting a low voltage alarm. The service center says this is normal and you have to have your truck plugged into the RV or connected to shore power when lowering or raising it. This seems ridiculous to us. There is nothing in the manual on how to winterize the RV. Towing; The unit tows great with our F250SD Diesel. Customer Support: We contacted Keystone two weeks ago about our issues. Still waiting for a response from them. Warranty; So far other than the battery issue The repairs are being covered. Camping World will only repair three items per visit. So we are going to have to reschedule another appointment to fix some of the other minor issues. Overall; At this point we would not of purchased this unit had we known that there is an inherent structural issue that exists with this unit.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Tom D

Pennsylvania

Reviewed on September 5, 2022

RV reviewed 2022 Keystone Cougar Half-Ton 32RLI view listing

4.2
Issues: numerous rivet head shards all over unit, screws not run into channels but into flooring. Chunk of hard material under flooring , would have punched a hole in it. Screw ran into tv cable causing short. Poorly assembled connector causing 2nd short. finish trim box screw screwed to a "hole"? S... read more
Issues: numerous rivet head shards all over unit, screws not run into channels but into flooring. Chunk of hard material under flooring , would have punched a hole in it. Screw ran into tv cable causing short. Poorly assembled connector causing 2nd short. finish trim box screw screwed to a "hole"? Shower door glass in shower not square off by 2" from top to bottom. Decals not lined up properly at slides off by 1". 20 exposed staples along medicine cabinet. Island kitchen too close to refrigerator does not allow you to open with slides closed( supposed to be a new feature) . Front underbody at pin box held by too few screws leaving huge gap at seal, rendering it useless. Material used to cover nail holes and such doesn't match leaving a pasty look like drywall dust. Furrion DVD player doesn't play blu ray( how lame) TV is just ok. Positives: Layout is great. In command system worked flawlessly. Refrigerator is roomy enough and worked well. Dual A/C works great and quiet. Auto level is a nice feature.400 watt solar nice! Has a great open feel with all the windows. Microwave and stove work great. If Keystone would clean up their quality issues it would be an outright awesome 5th wheel! Note: Keystone Customer Service has been great working with me to resolve some of my concerns.
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Sarsey

Alabama

Reviewed on March 23, 2022

RV reviewed 2019 Keystone Cougar Half-Ton 30RLS view listing

5.0
My husband and I are so pleased. Our Class A Motorhome sold in less than 2 months after listing it with Dream Finders. We had paid another marketing group to sell it with only 2 results and they both were scams. We had many truly interested prospective buyers immediately. We actually had to turn 3 buyers away... read more
My husband and I are so pleased. Our Class A Motorhome sold in less than 2 months after listing it with Dream Finders. We had paid another marketing group to sell it with only 2 results and they both were scams. We had many truly interested prospective buyers immediately. We actually had to turn 3 buyers away because it was sold. We would recommend DreamFinders to anyone that wants to sell their RV. We appreciate their honesty and integrity!! C and J Cowley Alabama RTR!!!
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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