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Keystone Carbon 5th Wheel reviews

2.5 (6 reviews)
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Liveability
2.8
Overall quality
1.8
Floorplan
3.3
Driving/towing
3.0
Factory warranty
1.3

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6 ratings and reviews

Voted most helpful review

Barb Carr

Reviewed on October 8, 2023

RV reviewed 2022 Keystone Carbon 338 view listing

3.2
To Keystone. We bought a camper a 2022 Carbon 338 in May 2022 and when we did our first walk through we found many problems and of course the dealer wrote them all down and said we will get it all fixed, the next day we took our camper on our first trip we noticed there were many more problems, the bathroo... read more
To Keystone. We bought a camper a 2022 Carbon 338 in May 2022 and when we did our first walk through we found many problems and of course the dealer wrote them all down and said we will get it all fixed, the next day we took our camper on our first trip we noticed there were many more problems, the bathroom sink counter top was cracked, there was a pea size hole in the bottom side of our shower and No hot water and problems with the awning going in and out both back deck and main awnings, we’ll finally got an appointment July 13,2022 to bring in the camper in to be all fixed, well the wrong side of the screen door was ordered and everything else they said they are waiting on Keystone to approve in the warranty dept. pictures were all taken when we found problems and sent to the dealer and again when we brought the camper back July 13, then the called in August for us to bring camper in because they said the warranty dept needed pictures of the problems, they have 2sets of pictures but had to drive it back 1 1/2 hours away and $100.00 in gas each trip that our camper still did not get fixed.. So here our camper sits that we are paying for and can’t really go camping with no hot water , take a shower or can’t use the awnings, the slider door to our rear deck and other things not working properly. Had to cancel trips, lost money , this experience has made someone who loved camping to not liking it at all.. seems like poor workmanship on your end and very poor dealer customer service all they do is want you to buy then excuse after excuse Please see what you can do we went to the service manager and all he says all waiting on Keystone I have all paper work showing everything that is wrong with the camper I will attach in this email Here is a list of everything we found wrong : bathroom counter sink cracked, hot water tank, toilet gasket, outside valve for holding tank leaking,bolts in the underbelly were never put back, bathroom floor creaking , auto level hyd tank was leaking, hole in shower , party deck rail only 1 bolt holding it on , hooks for steps on party deck were not there, screen in bedroom window wrong size , rain gutter was leaking in back of awning , party deck awning would not open, main awning would not retract, side door hinges were coming off, solar battery was swelled to 3 times the size it should be they replaced battery not solar said no parts… expensive camper for everything wrong
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

SHAUN LANGHORNE

Reviewed on September 15, 2023

RV reviewed 2021 Keystone Carbon 398 view listing

1.6
Without a doubt the worst purchase of my life. From day 1 we have had issues with this brand new unit we purchased in Dec 2021. For starters the Onan 5500 generator is undersized for 2 AC units and the convenience plugs for the camper. We can only run one of the 2 units, if we run both the generator stalls ... read more
Without a doubt the worst purchase of my life. From day 1 we have had issues with this brand new unit we purchased in Dec 2021. For starters the Onan 5500 generator is undersized for 2 AC units and the convenience plugs for the camper. We can only run one of the 2 units, if we run both the generator stalls out…wanted a nice walk in shower but didn’t think it was going to be due to having a sweat lodge on 6 wheels. 2nd problem, we purchased from camping world Greenwood, IN. Talk about a bunch of flat out worthless individuals…have had the camper and n 3 times for generator issues. ..really defeats the purpose of owning a camper if it’s in the shop all the time ! Third problem…wireless prewire not installed,, gauges don’t work, refrigerator doesn’t work well ( camping world serviced as well) and not cold, the connex system is junk as well as the outdated (2021) non smart TV that is standard. For 111,000, save your money,, this is like having sandpaper for toilet paper….giant save your money!
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Robert Haradon

North Carolina

Reviewed on June 11, 2019

RV reviewed 2016 Keystone Carbon 327 view listing

4.4
Overall this RV meets my exact requirements for a very comfortable, livable toy hauler. It has more than enough space and storage for beds, toys, equipment, clothing and other various items one needs for this lifestyle. The ability to convert the ramp to a rear patio is a very nice option. It tows very easily... read more
Overall this RV meets my exact requirements for a very comfortable, livable toy hauler. It has more than enough space and storage for beds, toys, equipment, clothing and other various items one needs for this lifestyle. The ability to convert the ramp to a rear patio is a very nice option. It tows very easily behind my Dodge 3500 Dually RAM and being a fifth wheel, it turns much easier than a travel trailer. The only problem is that due to my lifestyle schedule I have not been able to use it as much as anticipated, so I am required to sell it and possibly purchase another one sometime in the future. Yes, I have had some items fail and repaired and warranty issues with the manufacturer that were irritating but resolved. Overall it has been a great experience.
Livability
5.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Jose DEPONTES

Arizona

Reviewed on December 5, 2017

RV reviewed 2013 Keystone Carbon 327 view listing

2.2
A month after the warranty was over the roof membrane ripped while on route to a vacation, luckily they replaced it. But there are several areas where the unit shows the lack of manufacturing quality. The couch cushions slide out of place just by sitting on it, the screen door latches are made out of plastic... read more
A month after the warranty was over the roof membrane ripped while on route to a vacation, luckily they replaced it. But there are several areas where the unit shows the lack of manufacturing quality. The couch cushions slide out of place just by sitting on it, the screen door latches are made out of plastic and break easily.No locks on LP compartments. This is a large unit and comes with one small battery which needs recharging often making it almost impossible to stay out of RV parks. The rear stabilizer is one unit and lacks sufficient power and does not assist with leveling. In order to fill the fresh water tank one must use pressurized water, no gravity filling available. Extending or retracting the rear gate is cumbersome and heavy, the springs are not helpful enough. The fresh, black and gray water monitors failed after one year and a half, now I have to guess, the repairs are too expensive. The overall construction is shoddy and trimmings keep falling off, interior door latches don't work or are too tight. I could list other items some of which I should have noticed before buying it. I will never buy a keystone product again!!!
Livability
3.0
Overall quality
2.0
Floorplan
1.0
Driving/towing
3.0
Factory warranty/support
2.0
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Voted most helpful review

Lisa

Utah

Reviewed on August 31, 2016

RV reviewed 2015 Keystone Carbon 297 view listing

1.6
We got our 2015 Carbon in March of 2015. Like someone else here said, it started out with a bunch of small issues. It was in the shop more the first year than we had it out. Lights burn out constantly and they have all been replaced. Holding tanks done read right, screws fall out, a/c not great, been address... read more
We got our 2015 Carbon in March of 2015. Like someone else here said, it started out with a bunch of small issues. It was in the shop more the first year than we had it out. Lights burn out constantly and they have all been replaced. Holding tanks done read right, screws fall out, a/c not great, been addressed twice, they found someone didn't cut the hole right, shower leaks, holding tanks won't completely shut off, had to buy a secondary shut off, tires blew on first trip, toilet flap leaked, and the list goes on. Now it is out of its one year warranty and hot water heater comes on when off and burned out the electrical heat only runs on gas, a/c comes on when off or both will come on when I only turn one on, bedroom slide won't work, and the list goes on. I have contacted Mark Chapman with Keystone only to get the cold shoulder. The dealership is tired of dealing with us and now we are stuck with this POS!! The layout and function works great for us but too bad we have not been able to enjoy it once without having an issue.
Livability
3.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
0.0
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Voted most helpful review

David E.

Ohio

Reviewed on September 16, 2015

RV reviewed 2015 Keystone Carbon 357 view listing

1.8
I ordered this fifth wheel and picked it up March 2015 (now 6 months old). Had to fix many problems from start and still going, dozens of stripped screws, shower leak, rear screen very badly installed, tanks labeled improperly, tv and vcr broken, front door frame hammered so it would close and worse at 5 mont... read more
I ordered this fifth wheel and picked it up March 2015 (now 6 months old). Had to fix many problems from start and still going, dozens of stripped screws, shower leak, rear screen very badly installed, tanks labeled improperly, tv and vcr broken, front door frame hammered so it would close and worse at 5 months roof leak because factory cut ac unit hole in wrong place than moved over and cut another. Keystone (Thor Industries) wants to just patch my one piece rubber roof. Still fighting roof patch. So much for their great one piece rubber roof. I am sure I have forgotten some things. Why buy a new RV? Think twice before buying and completely crawl over, under and around before signing.
Livability
3.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
1.0
Factory warranty/support
0.0
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