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Keystone ARCADIA reviews

2.8 (12 reviews)
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Liveability
2.5
Overall quality
1.4
Floorplan
4.5
Driving/towing
4.0
Factory warranty
1.7

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12 ratings and reviews

Voted most helpful review

Jennifer

Ontario, Canada

Reviewed on February 5, 2024

RV reviewed 2021 Keystone Arcadia 3660RL view listing

2.2
Looks are deceiving. This is probably one of the first built fifth wheels and Keystone takes no responsibility. We had to fully replace 18 trusses due to poor manufacturing and design. The trusses were made with 1x2 and didn't reach the side walls. The roof is rated to walk on, yet it can barely hold t... read more
Looks are deceiving. This is probably one of the first built fifth wheels and Keystone takes no responsibility. We had to fully replace 18 trusses due to poor manufacturing and design. The trusses were made with 1x2 and didn't reach the side walls. The roof is rated to walk on, yet it can barely hold the weight of an average sized person. Keystone natually blamed snow load despite a mild and minimal snow. It cost us over 12k to fix. Keystone won't help! Half our roof wasnt insulated and the living/dining room pullout was sagging. Fridge stopped working on our second season. Many minor fixes had to be made aswell to trim, wiring, leaky sink. Beauty is only skin deep, look beyond and you'll see all the flaws. Run don't walk from this trailer!!
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Juan Juvera

Florida, USA

Reviewed on December 19, 2023

RV reviewed 2022 Keystone Arcadia 3940LT view listing

1.8
We bought it after looking at them at the dealer, great lay out for us and fancy enough to go on family trips. The quality is not there, falling apart since day 1! 1. Awning ripped within a week at the seams and left arm bent making it hard to extend and retract. 2. All trim pieces popping off these are not... read more
We bought it after looking at them at the dealer, great lay out for us and fancy enough to go on family trips. The quality is not there, falling apart since day 1! 1. Awning ripped within a week at the seams and left arm bent making it hard to extend and retract. 2. All trim pieces popping off these are not glued, all staples, nails holding ceiling backing off. 3. AC unit in master bedroom not properly sealed, allowing moisture to build up and drain inside bedroom from condensation. Talk about quality control! 4. Discoloration on floors, almost like moisture is trapped between the flooring and vinyl flooring causing a mold like discoloration. Also, screws backing off under vinyl flooring by kitchen island. Flooring not properly glued down, peeling off. 5.Bunkroom ceiling, this is a HUGE one. Bubbling from water sipping in. This condition has worsen since discovery, this was documented during the first week it was delivered, NOW I actually just discovered that water found its way inside. Again, this was like this since delivery but now it is actually worst and you can see water damage. 6.Draining valves are weak and garbage. Oh by the way these are mislabeled!!! I can't even understand their quality control process, oh yeah NONE! 7.Tires are CHINA BOMBS!! they suck, not good, had blow outs within 1000miles and tore the fenders and damaged the sides. 8.Sliding doors in bathroom and bunkroom misaligned but they do the job. 9.Spare tire mount, why even have one? it sucks. 10.Propane tank valve inoperable would not turn. I have taken to the dealer to try to get them repaired, but as it always happens, BEST WARRANTY but painful to get them to honor it. Let's not even talk about how long it takes for them to just give the green light for repairs. WILL NOT EVER BUY ONE AGAIN!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Pierre Boucher

Reviewed on October 8, 2023

RV reviewed 2022 Keystone Arcadia 3660RL view listing

2.6
Terrible manufacture quality. When first got it, solar was not working, radio not working, bedroom pull out was coming out crooked, screen door not latching properly. Was so disapointed with this camper that i wanted to bring it back to dealer and get my money back.... read more
Terrible manufacture quality. When first got it, solar was not working, radio not working, bedroom pull out was coming out crooked, screen door not latching properly. Was so disapointed with this camper that i wanted to bring it back to dealer and get my money back.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Kansas Swede

Reviewed on May 8, 2023

RV reviewed 2022 Keystone Arcadia 377RL view listing

3.6
We purchased our new 2022 Keystone 377RL from Riverwind RV Sales & Service in Andover Kansas in March 2023 and they have been a professional and fair dealer. They beat all sales competitors in price and provided a great trade in value as well. We inspected it prior to delivery and had all the normal i... read more
We purchased our new 2022 Keystone 377RL from Riverwind RV Sales & Service in Andover Kansas in March 2023 and they have been a professional and fair dealer. They beat all sales competitors in price and provided a great trade in value as well. We inspected it prior to delivery and had all the normal issues such as several trim sections loose, gap in the lower aft wall to the floor panel, pulling and loose screws in several locations, no strain relief to the positive battery cable, gouge to the edge of the counter top under the cabinets, etc. After the maiden ring out trip to a local state park, all the main items worked well such as the refrigerator (both gas & electric), both AC Units (very quiet), electric hot water heater, microwave, solar electric charging system and furnace. No issues with the fireplace, TV or sound system either. However, the grey water tank for the shower and bathroom sink filled to the max somehow when water system is connected to RV Park "city water". There must be a check valve or some other issue allowing water to flow into the grey water tank un-commanded. The shower hot water valve would not shut off completely as well causing a drip drip drip onto the shower floor (annoying) but was not enough to fill the tank to the maximum level which of course caused the shower floor not to drain. One other issue on other reviews was the dump valves were miss marked; "Grey Water" was actually the "Black Water" valve. Both living room slide outs need to be adjusted when extended and retracted. Bulb seals were not contacting the frame on both slides when fully extended. Right forward rubber gap trim came loose and was flapping on the side of the trailer on the way to the RV Park. Had to stop and punch it back in and duck taped for security. Both main slide outs forward and aft floor tile corners buckle when fully extended causing a tripping hazard. Aft awning forward mount bracket is missing 2 securing bolts out of 5 required. The Auto Leveling Instructions were incorrect. When coming off the initial leveling program to go home, it said to press the up arrow first when it should be the down arrow. Bottom line is an in-depth good quality assurance inspection is severely needed by Keystone Arcadia before any RV leaves the factory.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Ron Stocking

Reviewed on February 22, 2023

RV reviewed 2021 Keystone Arcadia 3660RL view listing

3.4
We purchased our Arcadia 3660rl during Covid. As everyone is aware, finding new RV's was almost impossible. When my wife and I discovered the Arcadia we were pleasantly surprised with the interior colors and styling. The price seemed to be more reasonable compared to other manufactures as everybody was ov... read more
We purchased our Arcadia 3660rl during Covid. As everyone is aware, finding new RV's was almost impossible. When my wife and I discovered the Arcadia we were pleasantly surprised with the interior colors and styling. The price seemed to be more reasonable compared to other manufactures as everybody was over charging at the time. The floor plan is pretty similar to other manufactures, so nothing special there. We have towed the unit 12,000 miles since we have owned it. It as been across the country from Idaho to Florida and from Southern California back to northern Idaho. I have towed in all weather conditions. I have to say it tows great! We have also spent 6 months worth of nights so far in the trailer. The good: fresh water storage, grey and black water storage, updated interior colors, bedroom closet storage, washer/dryer hookups, basement storage, ease of access to work on things, no blown tires yet (usually that happens within 5000 miles). The bad: Workmanship (you can definitely tell that it was built during Covid), front slide improperly sealed and leaked terribly, the refer slide gouged the floor, all pex fittings leaked, improper sealing of shower drain flange, TV cabinet hinge broke, barn door bracket pulled away from mount, terrible labeling for water convenience compartment, closet clolthes hanger rail is a terrible design and had to be reinforced. Would I recommend the trailer? Maybe, to someone who is handy and is going to modify the trailer for boondocking and dispersed camping. I would not recommend to the folks who like full hook ups every night. Hopefully, Keystone figures out their workmanship issues. BTW, our trailer spent almost 3 months at the dealer getting the warranty issues worked out.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Kevin Petersen

Reviewed on February 13, 2023

RV reviewed 2022 Keystone Arcadia 3660RL view listing

1.8
I bought this trailer online and did not inspect the unit before taking delivery. Big mistake. I have been working with the dealership along with Keystone direct. What a joke. I need the vinyl replaced in my slide. Keystone requested the repair center cut a piece of of vinyl and patch it in. I request a phone... read more
I bought this trailer online and did not inspect the unit before taking delivery. Big mistake. I have been working with the dealership along with Keystone direct. What a joke. I need the vinyl replaced in my slide. Keystone requested the repair center cut a piece of of vinyl and patch it in. I request a phone call from a manager so I could voice my concerns, and nothing. Nobody from Keystone will return calls. If you buy a Keystone product make sure there is nothing wrong with it. You will not get any support. KEYSTONE IS A JOKE
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Kenneth Powell

Kentucky

Reviewed on June 13, 2022

RV reviewed 2021 Keystone Arcadia 3660RL view listing

2.4
AVOID this 5th wheel. Looks far exceed quality. Keystone has been awful to deal with—thank goodness for Camping World of London, KY. They have been our saving grace. Problems have (thus far) included: Broken TV and hinge system that fell off during first transport; broken air in living room, broken ... read more
AVOID this 5th wheel. Looks far exceed quality. Keystone has been awful to deal with—thank goodness for Camping World of London, KY. They have been our saving grace. Problems have (thus far) included: Broken TV and hinge system that fell off during first transport; broken air in living room, broken electrical that prevented fridge from working, chairs, and electrical outlets from working; messed up trim everywhere, mislabeled levers, 2 leaking windows, bathroom mirror coming off the wall and screws leaving about a foot long scraped out area, black tank lever not working correctly, pantry shelves falling, shelf behind TV breaking, and cable not working. There’s probably more—we’re only in our second outing. Buy anything else—she’s beautifully deceptive. Keystone is excellent at apologizing for their sub par product—just not good at actually repairing or replacing or preventing.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Scott Stiemer

New York

Reviewed on February 5, 2022

RV reviewed 2021 Keystone Arcadia 3660RL view listing

3.2
Loved the bright cabinets and huge closet and layout of 5th wheel. Typical things started falling apart which I expected, but then motors for the slide failed 2x and Grey tank had factory split with leaks. Then the shower basin leaked through the floor . We pulled this lass then 3,000 miles and have had i... read more
Loved the bright cabinets and huge closet and layout of 5th wheel. Typical things started falling apart which I expected, but then motors for the slide failed 2x and Grey tank had factory split with leaks. Then the shower basin leaked through the floor . We pulled this lass then 3,000 miles and have had issues constantly. Would not recommend.
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Scott Harvey

Pennsylvania

Reviewed on January 28, 2022

RV reviewed 2020 Keystone Arcadia 3660RL view listing

1.8
Wife and I love the layout and design of this camper. However its junk do not buy one just run away now! first trip. No Ac, no hot water, Kitchen outlets didnt work. Took back to dealer they found wires off in the wall on outlets. water pump hoses loose. The pump still has issues It will not pump water onc... read more
Wife and I love the layout and design of this camper. However its junk do not buy one just run away now! first trip. No Ac, no hot water, Kitchen outlets didnt work. Took back to dealer they found wires off in the wall on outlets. water pump hoses loose. The pump still has issues It will not pump water once the tank gets to 1/3. the inlet hose on the pump must not reach the bottom of the tanks, front or back. The breaks are not adjusted properly, must use control on highest settings. AC still has issues keystone thinks the duct work is not connected properly.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Brian Newell

Florida

Reviewed on December 31, 2021

RV reviewed 2021 Keystone Arcadia 3660RL view listing

3.4
Have had many issues, first the heater exhaust cover was installed wrong, didn’t work. Garbage area rails were installed backwards and bent. Shades missing. All heater ductwork full of construction debris had to have it prof vacced. Fridge will not work on A/C. GFCI’s locations? No one knows at de... read more
Have had many issues, first the heater exhaust cover was installed wrong, didn’t work. Garbage area rails were installed backwards and bent. Shades missing. All heater ductwork full of construction debris had to have it prof vacced. Fridge will not work on A/C. GFCI’s locations? No one knows at dealership. Shower seals were minus silicone, had to seal myself. Many many screws and bolts missing throughout 5th wheel. Took to dealership, kept us there all day and could only address 2-3 items per day. So frustrating, was like pulling teeth to get items addressed. It was like we were an inconvenience. Purchased new only a few months old. 5 outlets not working. Dealership thinks a GFCI is located behind fridge, has to be removed and reset. Not very satisfied
Livability
5.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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