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Jayco Pinnacle 38REFS reviews

3.3 (4 reviews)
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Liveability
3.3
Overall quality
3.3
Floorplan
4.0
Driving/towing
3.5
Factory warranty
2.5

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Voted most helpful review

Daniel Divinski

Reviewed on September 5, 2023

RV reviewed 2017 Jayco Pinnacle 38REFS view listing

4.2
What I like about this Top-of-the-line Jayco Pinnacle is it's amazing 43.1 feet length. Very spacious with five slides, full master bedroom, bathroom, kitchen, and family room (55" big screen, six recliners, surround sound indoor/outdoor stereo, and electric fireplace). Also, the remote leveling, huge ... read more
What I like about this Top-of-the-line Jayco Pinnacle is it's amazing 43.1 feet length. Very spacious with five slides, full master bedroom, bathroom, kitchen, and family room (55" big screen, six recliners, surround sound indoor/outdoor stereo, and electric fireplace). Also, the remote leveling, huge remote awnings for shade, equipped with solar power options, blackout shades. What I did not like was the fact we never really utilized the unit, towed it, and spent more than a couple days at a time.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
3.0
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Voted most helpful review

Rocco Rutledge

Arizona

Reviewed on March 1, 2021

RV reviewed 2019 Jayco Pinnacle 38REFS view listing

5.0
Wife and I retired in 2019 and purchased 2019 Jayco Pinnacle 38 REFS. This was our third fifth wheel. We had two Jayco Eagles prior to moving up to this one and had excellent experience over the last ten years. If you want to go full time, this should be your choice hands down. We lived full time in it an... read more
Wife and I retired in 2019 and purchased 2019 Jayco Pinnacle 38 REFS. This was our third fifth wheel. We had two Jayco Eagles prior to moving up to this one and had excellent experience over the last ten years. If you want to go full time, this should be your choice hands down. We lived full time in it and traveled some and have had no significant issues. Two warranty claims one of which was a recall notice on the fridge cooling unit which they replaced and the other was on the oven door glass. Outside of that, no issues. It's beautiful and luxurious and works wonderfully in hot or cold weather. The floor plan really works and you can sleep up to seven. Two on the bed, two on each fold out couch and one on the recliner for the small kids. Our grands visit us from time to time and that's how we work it. You will need a 3500 dually to pull it not because of the GVWR but because of the payload.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Richard Webb

Florida

Reviewed on September 9, 2019

RV reviewed 2018 Jayco Pinnacle 38REFS view listing

1.0
I bought a 2018 Jayco pinnacle 38refs. I purchased used about 6 moths old. Took on a few short trips and everything was good. So took it on a road trip, with in 3 weeks it was falling apart. all the screws inside and out were coming loose even coming up through the floor and I mean 90% of all screws. Spent a ... read more
I bought a 2018 Jayco pinnacle 38refs. I purchased used about 6 moths old. Took on a few short trips and everything was good. So took it on a road trip, with in 3 weeks it was falling apart. all the screws inside and out were coming loose even coming up through the floor and I mean 90% of all screws. Spent a day tightening all them back. Lots of trouble with slide motors not working right. Long story short this 5th wheel was literally falling apart. I guess that's why it was traded in so soon. Jayco has a 2 year warranty so I called them and sent pictures of the screws coming up through the floor and all the other problems. They would do nothing because warranty does not transfer to another owner like the auto industry has. we as consumers need for this industry to be regulated for lemons like the automobiles car fax with a rv fax. I have read plenty of other reviews on jayco and I see alot of problems with them. So people be wise before buying your Rv 5th wheel or travel trailer and do some research because these companies don't care because they are not regulated for quality products. I love the 5th wheel. The livability is great but the quality is terrible.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Rex Glenn

Texas

Reviewed on July 30, 2019

RV reviewed 2018 Jayco Pinnacle 38REFS view listing

3.0
After shopping for higher quality RV my wife and I decided to purchase the 42’ - 2 bedroom pinnacle. It is suppose to be long term stay RV, I use for work and stay in it 4 days a week in southeast NM while I work away from home, Pinnacle was purchased at Pharr RV in Lubbock TX, I have had hell trying to... read more
After shopping for higher quality RV my wife and I decided to purchase the 42’ - 2 bedroom pinnacle. It is suppose to be long term stay RV, I use for work and stay in it 4 days a week in southeast NM while I work away from home, Pinnacle was purchased at Pharr RV in Lubbock TX, I have had hell trying to get warranty work completed on this camper from Pharr rv or going straight thru to Jayco. Bedroom AC would not function on high cool from initial delivery, used all summer of 2018 that way until Pharr could get rep to come repair. Lighting peels away and hangs down over door, it is adhesive tape and poorly done from factory, electric water heater quit working, found shorted burnt wires under main storage, had local service splice and replace cable, main AC quit working in summer of 2019, called Pharr RV for repair and they said could not get to it unlit October, called jayco direct, told me to call Coleman, could not get thru to Coleman on my own, number said it was for dealer only. Finally quit messing with warranty and ordered new AC and out of pocketed $1600 to local shop to get it back going. Will never buy another Jayco or purchase from local dealer - Pharr RV, total unprofessional dealer and horrible service, has been a bad experience all the way around for me. Ready to sell and just stay in air BB or motels.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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