Voted most helpful review
Richard Miller
West Virginia
Reviewed on March 2, 2021
I want to be clear - I wrote REV group trying to resolve the issues - but they obviously could not care less.
My spouse is a travelling nurse, specializing in ICU and Critical Care. She stays in the unit when she's on assignment. We bought our Vacationer XE 32A because of the layout. It was ideal for ...
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I want to be clear - I wrote REV group trying to resolve the issues - but they obviously could not care less.
My spouse is a travelling nurse, specializing in ICU and Critical Care. She stays in the unit when she's on assignment. We bought our Vacationer XE 32A because of the layout. It was ideal for her. (Note - I think I'd avoid the white leather, though ---- it stains super easily)
To be fair, HR has built some nice features into cabinetry, as well as furniture. The wood finish is nice for an entry level motor home.
Unfortunately, that's where the quality stops.
The vehicle shakes and wanders all over the road when we drive it (will be purchasing a steering stabilizer if we opt to keep it). The dealer we purchased it from checked alignment and balance and reported no problems. I conclude it's just a crappy design. Drivability is between poor and fair. The cell phone microphone they put into this unit is awful, and you need to be careful with the driver's seat when you crank the room in.
The achilles heel on this thing is the water heater. It works sometimes - but we've never had enough hot water to take a shower (even a short one). We've had it in a nearby shop 3 times with no resolution - and HR just kind of shrugged.
The levelling system is tempermental. Seems there's always something going wrong with it. We just disconnected it and bought plastic levellers. (I think that's a highly unsatisfactory situation, but we put up with it because we can work around it).
The heat in the under-belly is a great touch - but HR did not hook up the ductwork that goes from the furnace to the bedroom. Result - - cold bedroom. That's just lazy slop.
My biggest bone to pick is the way HR handles warranties. The very second it's out, it's out. They just shrug and say "out of warranty." (actually - would be elated if they said that much - they've ignored our attempts)
My spouse's passion is saving lives, not fixing motorhomes and supporting mechanic pensions.
I'm disappointed, and won't be purchasing another REV Group product.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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