Highland Ridge RV Reviews on RV Insider (97)
Avg. Rating

Very good company. Support and warranty are the best. Floor plan is spacious and quality construction is evident. I have owned other RV's and this unit is right up there with the best. Since I live close to the factory I took it back there for replacement of a Fantastic fan replacement. They replaced it as well as a couple of other small items I wasn't even aware of that needed attention. All under warranty. No hassle.

Don't buy these RVs,they don't stand behind there product, don't honour the warranty and refused to pay for the repairs,there customer service is really bad, they're people are rude, we've had this RV 1 1/2 years all for slides are ruined from water damage and the rear wall has to be replaced due to leaks and there is black mold thru out the RV,all windows weren't sealed when it was built,they are blaming me for the leaks ,due to not keeping up on maintenance,it came this way,it wasn't old enough to need maintenance and the kitchen holding tank also leaked which I had to repair myself,

As my second RV, this was a massive upgrade from the prior TT. The finishings inside and overall structure are great quality compared to some of the other comparable makes and models on the market. Like all of the 5th wheels and TTs, the tires had to be upgraded early on, but the factory suspension with the Lippert wide-stance axles, leaf springs, and built-in electric brakes make this thing an easy and smooth tow.

I love this RV. It has been used every day for past 3 years and no problems. Easy to use and could not not be happier with our purchase. The convection heating system is awesome and when hot outside, the max air feature is a real treat. My wife loves the massage reclining chairs and relaxing in front of the fireplace.

Bought brand new 2020 42 ft 374 MBH Worst camper ever! Horribly built, Chinese crappy material, fake stainless steel, heater vents full of Debris! Heater didn’t work day 1! New heater put in and it melted bathroom floor! Dealer cut out around vent and left styrofoam in vent along with the wood and metal shavings from factory and a malfunctioning heater that melted floor and sent it back home to a family like that! Smelt something smouldering in the middle of night, I ran to that same vent and saw styrofoam melting with a small flame! 1 year later ( yes they left us like this for a year) the repairs are done, but worse than prior, heater still doesn’t shut off dispite thermostat being set ( new one) and ac turns on half the time instead of heater! The floor is peeling away from the wall they caulked it to the same day we got it back! Big bubbles in floor now which was a seamless floor they put a crooked tack strip in door way and door trim on the floor to try and hold the floor down! Only on half bathroom they broke sink underneath fixtures and left it leaking everywhere, and put in a shattered vent when it wasn’t broke before! It was so bad that I thought it was a prank or they had purposely done it this bad! There are about 20 more massive issues this unit has! Awning arm snapped missing my head by 1/4 inch and with such force it bent the arm elbow sideways 2 feet touching the dining Rm window! It was installed a inch too far over so it snapped randomly at no fault of ours! We were told that our vacuum bonded seal floor was bad in master and they couldn’t fix only manufacturer can. Next visit it miraculously wasnt that anymore and they shimmed a piece of wood to stop the popping sound! Well it didn’t it made it much worse and then caused a huge line with a 1.5 inch virtcal hump on master bed floor that trips you every time! Dealer also cut perfectly good wire in underbelly trying to figure out why he wasn’t getting power then after he cut cords to water pump and got power he realized he didn’t run it to inverter box! Then he spliced the ruined unnecessarily cut water pump wire back together ! There are so many big issues to list! We were offered $10,000 less for unit than what we paid by dealer because they could see a lawsuit brewing which was not cool considering it was defective from day 1 and they have put us though hell, but when We asked for them to put it on paper and not just a sticky note he said ok went inside then came back out empty handed and told us that he had been advised not to. We are not the type of people to sue or threaten a lawyer, we’re good honest hardworking people, but at this point we don’t have much choice! This unit was a dud right out of manufacturer but I think the dealership is responsible for all the shotty botched work and mistakes they made! My 9 year old boy could’ve fixed it better!

Highland Ridge does not stand by the product it manufactures. I would not recommend buying a Highland Ridge. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. Customer service said no and wouldn't even talk with dealer about the issue. I am unable to move my slide in due to the issue. There is no water damage,no leaks. Just poor quality in design. 2500 to 3000 dollars to replace the floor in the slide. I had my previous RV, a different make for 15 years without flooring issues. The floor in a 3 year old unit should not separate. I bought this unit because I heard of the good quality and customer service of Highland Ridge. Well I have found out from experience that this is NOT the case. I regret my decision to purchase their product. Buyer Beware!

This was an upgrade from our previous "try it out"camper, which was a starcraft 17footer. A year and 7 camping trips in we are extremely satisfied with the overall quality of the unit. I tow with a 5.3 silverado and weight dist/anti sway hitch and its easy as can be. I've had no trouble maneuvering it into camping sites, and all amenities have worked as they are supposed to. We couldn't be happier with our experience.

We love the floor plan! We have the large shower so we don't feel like we are showering in a phone booth. I like the light weight compared to the Cardinal we had before so I am able to tow a utility trailer with a OHV behind the 5th wheel. However, on our last trip the entertainment center, with our factory installed TV and audio systems separated from the wall while traveling. Of course the TV was destroyed. This unit has never left the pavement other than inside a rv park. There was only the TV, audio system, a half dozen maps and a hand held GPS inside the entertainment center. The screws holding it to the wall were all stripped from the wall. I replaced the center with 4 times the screws that were used to install it at the factory and added braces between the fireplace and the entertainment center. I warned a friend who also purchased a similar model. When he inspected his center he found that the screws were already separating from the wall. The Accu-Slide system for the slide outs, in my opinion, are trash. I had the dealer replace 2 motors and gear boxes because the high torque motor destroyed the gear boxes used to move the cables. I later found out that the gear boxes were all I needed to replace. Of course the dealer failed to mention that so it cost me a lot more. If the gear box is broken I know of no way to close the sideout. Some of the screws that hold the awning on also were stripped out. We never leave the awning out when we are gone or if the wind comes up! Recommendation, Replace the cheep Chinese tires! Go with G rated tires! We have had 2 blowouts with low mileage on these tires, less than 3500 miles. I use tire pressure monitors to help maintain proper tire inflation and never drive over 65mph. The blowouts destroyed the fenders, among other things, costing me approx $900 to replace. and I replaced one myself. Replaces the tires ASAP!

Easily towable with 5.3 silverado. Enough room inside for us, the kid, and dog. Overall quality seems sturdy through the first year of ownership. Its been vert easy to maintain and enjoy this unit.

The Open Range brand is equal to a cadillac as far as quality and upgrades from the factory, it can be towed by a half ton truck with no problem, very spacious interior, well designed kitchen, three TV's one outside, great awning size

Great home away from home! I used this often on for three years. And everything has been wonderful works great, I love the bathtub! And the outdoor kitchen! Lightweight easy to pull! You will love it! That’s your entry doors are very convenient! And lots of sleeping space for the whole family!

“Defect in material and workmanship”, I have a unit I purchased new in January 2019, my slide seals have already gone bad (deteriorated) and while checking them I find a crack going up from the corner of the rear bedroom slide out cut, heading towards the roof. The RV Dealer I purchased the unit from says its not a cosmetic issue. When Highland Ridge “Jayco” was contacted, they say it’s a cosmetic issue and won’t offer any type of repair.

My wife and I bought our Highlander May of 2019 brand new. We have been full timing in it since that date. We are at a stationary location at the moment but we also still do our traveling camp trips with it. We have taken it out at least a dozen times including a trek to the Oregon coast. So I'd estimate we have at least 5k miles on it so far. All of the other reviews for this coach are quite negative. I have absolutely nothing negative to say about this coach. In the last year and a half I've had typical issues such as the heated seats quit working (Thomas Payne theater seats), not a Highland Ridge craftsmanship. Our blend valve (LCI component) for the water heater bypass failed last October in a freeze, yet again not craftsmanship. Spring of 2020 our furnace (Dometic/Atwood) quit working and being that it was during our winter thaw I didn't bother with it till this week. Wait, once again not craftsmanship. Turns out it was the sail switch. With that being said about the furnace We had single digit temperatures the week prior to changing my sail switch. Yes, it was chilly in the mornings but with electric heaters in the living room and garage it wasn't as bad as people would think. But to my point with no skirting at the time of the single digit temps and no heater to heat the underbelly, we still did not freeze within our coach. We do have heated hoses but that was it at the time. So with all of that being said, we absolutely love our coach and have had no craftsmanship issues what-so-ever. Oh last summer we also had issues with the fans for our fridge (Norcold) oh guess what another none craftsmanship issue. People complain about not being able to get around the bed, that is how almost all king bed models are designed regardless of who made the coach. We originally bought a king model because the queen we looked at sold the same day we came to put a deposit on it. Ours is now a queen model though. My biggest complaint is the same as any other full time coach owner and that is that the craftsmanship when it comes to the wiring and water lines behind the pass through (basement) it is an absolute rats nest. So in reality please people don't just consider a toy hauler such as Momentum, Voltage, or Seismic. Yes, I just listed what society considers to be three of the nicest toy haulers. Remember who owns Highland Ridge is the same company that builds Seismic. What you all have to realize and come to terms with is do you want a $65k or $85k toy hauler that have the same internals just different craftsmanship. Remember my Highlander has the exact same components as the higher dollar value toy haulers. No, I may not have the fancy above cabinet accent lighting, the lighted stove knobs, or tv's included in the garage or bedroom but in reality we haven't missed any of those superficial things. I have installed smart tv's throughout our coach and besides that the Furrion tv that comes with these coaches is a POS anyways. Yes, GD has supposedly exceptional customer service at the factory, but unless you have a serious structural issue how often are you going to deal with them? I hope that this review shines some light for some new comers to the RV market. It is a hard decision with so many choices. I can be found on social media or possibly contact through here for additional questions. Also regarding another review I just remembered about stickers cracking and peeling ours has been in the Utah heat and we have no sticker issues. In closing neither me nor my wife are in any way shape or form associated with Highland Ridge or any of its subsidiary's, such as Open Range, Jayco, or Thor by any means. We are just a family that want to enjoy life and travel at the start of 2021!

We’ve had our Roamer 5 years,and have been full time living in it on the road for the past 2 years. Not one major problem,and the problems we did have was under warranty and taken care of expediently every time, no questions asked. We put a road Road Master on our truck and it pulls like a dream. We have a Ford F-150 4 4 with 5.4 liter engine. RV is 38 ft. Long w/3 slide outs, 2 ac units. We’re looking into trading in and yes it will be another Roamer and anyone looking to own an RV should look into them closely... you will not look any further!

This review is towards the customer service at Highland Ridge. My unit has had to be repaired at the headquarters in Indiana and the service department went out of their way and went overboard in the repairing of our unit. i mentioned a few items that I knew needed repair but they found other things that could be repaired as well. Things I didn't even know about. They just did things without even telling me, just things that I am still finding that they did that was not expected. Our experience with the repair facility is what makes us looking to own another Highland Ridge product.

Had our new toy hauler for 18 months. Decals all faded and some peeling off. Bottom side molding all pulled away from coach needed repair. Molding fell off inside repaired myself. Hydraulic levelers would not work on first trip had to manually retract one with ratchet. Read online what issue could be repaired myself. Doors would not close and had to reattach door jams. Everything was built by incompetent workers. I have done most repairs as hauling coach 25 miles for repairs then driving home then back is not feasible. My first 36 ft. 5th wheel was 18 years old. I have had more issues with this coach in 18 months than the other in 18 years. Was told the decals on the front which were silver are now faded to almost black were out of warranty after a year. Find something else to buy. Highland ridge not so good.

If I could give this camper a -100 I would. In May of 2018, I purchased the above-captioned travel trailer from Butler RV in Butler, PA. My family was thrilled to buy this gorgeous trailer. However, that was short-lived. Shortly after our first trip out, we noticed water leakage around the tip out near the stove. Then came the issue with the frame starting to rust. Then in 2019, the Power Tongue Jack needed to be replaced. This past week we traveled to Virginia to experience water leakage above the dining table, the black seal around the dinette tip out to dangle while being pulled, the air conditioning unit not working correctly, the refrigerator leaking water onto the floor and now the roof is higher on one part causing water to drain down the side of the camper and not through the gutter, outdoor speaker wires are loose, the panel door next to the couch was not attached. Not to mention screws coming out of the floor that hold the couch. We previously owned a Forest River Flagstaff camper and never had one issue until we had the camper for 12 years. When you pay $33,081.05 for a BRAND NEW RV, you expect that it to have better quality than a pre-owned vehicle. We also purchased the extended warranty for this RV. Very poor craftsmanship. This camper is a lemon! I will also be filing a complaint with the BBB regarding this product.

I kept this RV parked in one spot For two years and loved everything about it . The size of the MBR was amazing along with the full bath. Having an additional half bath was awesome . The kitchen area had a great layout with a gorgeous island . The seating area was expansive a s allowed several combinations for seating and tables . The bunkhouse was plenty of room for my grandkids and had some neat features such as USB power ports . Easy to live in and plenty of room with huge storage spaces underneath .

I purchased this RV new and I feel I have a responsibility to let people know my experience. Floor plan is ok, but look deeper. The construction is very bad. The RV is user unfriendly in terms of water valves locations (crawl into a storage compartment and pull out a drawer to try reaching valves.) Black water release valves stubborn and two separate waste discharge systems are needed. The first year I had the RV was a lost summer as RV was unusable with stuck waste valves and faulty electrical and unable to get dealer assistance for several weeks. RV in the shop for 2.5 months. The user Manuel is fully inadequate. Does not diagram accurately or provide coherent instruction. I owe it to purchasers to check these items for themselves before purchase. I do not recommend this RV.

very spacious and comfortable A fireplace for cold mornings Air conditioning if its too hot Great Awning with lights for sitting around in the evening Plenty of cupboard and closet space. Easy maintenance and easy to tow

In august 2017 we became (at the time) proud new owners of our new fifth wheel. This was our dream, to own a fifth wheel and travel around the country. I wish I new then what I know now. I would never and will never consider buying a Highland Ridge RV of any kind. They build absolute JUNK!!!!!! We have had more water leaks than should happen. First the bedroom slide. Now the slide that has the dinette and recliners on it. The big one though is the roof. The air conditioner was not properly installed or supported on the interior. We have been trying to get it fixed for 2 years and now it has started to ruin the roof. The trailer is now out of warranty. Highland Ridge (jayco) have done nothing to help us out. We had to fight tooth and nail to even get them to pay to try and have it fixed. I read that they now have a 3 year warranty on their RV's. People think this is great. DO NOT BE FOOLED. They are only offering this because you will have your RV in the shop more than you will get to use it. I have a new goal in life. To discredit Highland Ridge (jayco) every way and chance i get.

Well the kitchen is great big stove and a big combo fridge. The bedroom yo can’t walk on both sides of the bed and I have it slid as far over so I can use one side. The bath is a corner one and it is cracking down both sides. Toy hauler is nice and I have problems with the doors and a dump valve, .

Warranty isnt good ours is just falling apart every where not worth buying cheaply made and over priced our ac units went out after only having it a month our slide is falling apart whenever we had warranty work done they kept it for weeks dont buy one there junk

I bought this 216RBS new in Huntsville, AL, at the time, I had researched extensively for a small but spacious trailer, especially the bathroom and shower...Im 6'3" and need some room. The bathroom was huge in this particular trailer and with two opposing slides in the living area it made the trailer seem huge inside too for its size. The quality and construction were ok, better than most I would say. 2017 was the last production year of the 100" wide body trailers, after that, Jayco bought Highland Ridge based on my research and everything got a few inches narrower. There are two gripes I have with this particular trailer, first, while the bed is a true queen, its a tight fit, wish they had added a foot or so to the length and gave me some room at the foot of the bed. The second gripe I've already fixed, the "L-Shaped Lounge" in the living room slide-out was just a really dumb idea, it was incredibly uncomfortable, the bed was useless and it just did not make sense in that small of a trailer. I removed it and replaced it with powered, heated, massage electric reclining theater seating, about $1000, but, well worth it. I also got some nice "barrel style" stools for the center island to use as a bar for eating, a much more usable design now. Overall, I'm happy with my Open Range Light 216RBS, it was constructed very much like the 5th Wheels of this vintage, I'm kind of sad that this building concept was not continued, some people actually do want a small very high quality travel trailer and they are not built like this anymore. Had Highland Ridge continued building trailers like this, with 5th wheel-like construction one can only imagine where the quality and amenities could have gone. I for one am willing to pay for quality, Im just not willing to pay for Airstream quality, their largest trailer seems small to me in comparison. Listen up RV manufacturers.

Never buy from a company that will not stand behind their product. Cabinets falling apart just after 3 years. Poor quality, never will I buy an RV from Jayco Open Range again. Grand Design is the way to go.