Highland Ridge RV
Avg. Rating

Very good company. Support and warranty are the best. Floor plan is spacious and quality construction is evident. I have owned other RV's and this unit is right up there with the best. Since I live close to the factory I took it back there for replacement of a Fantastic fan replacement. They replaced it as well as a couple of other small items I wasn't even aware of that needed attention. All under warranty. No hassle.

We love the Open Range 427BHS. We realized after 18 months we do not utilize the outdoor kitchen, so that has been a wasted feature for us and a waste of valuable space. The floor plan is great. We are a family of 5 and have lived in our 427BHS for 18 months, and have no complaints. There are minor things I would tweak if I could, but overall this is a great unit.

The livability is wonderful. It is like living in an apartment but with no noisy neighbors complete with an indoor and outdoor entertainment system and a television in every room. With 5 slide outs, the roominess can be felt. A full sized, side-by-side stainless steel refrigerator freezer, a stainless steel stove, and a microwave across from the Corian countertop island is like living in a real home. The floors are solid but the reason I gave it 4 stars on quality is the naugahyde on the couch, the chairs, and the headboard of the king size bed in the master bedroom is starting to flake. Overall, it is home away from home!

Bought this fifth wheel 347 RES in March 2017 and had to take back in to the dealership after 3 months for numerous problems, especially floor soft in the kitchen area. After 3 months at the dealership. Picked it up and was told everything had been fixed including the floor (which was not) and still not. Each time taken into dealership was there for months in end. After 4 years of owning it it has spent over 14 months in the shop. Called manufacturer just to be told there was nothing they could do. Took it in to the shop in March due to rotted floor on front slude. After numerous calls just to be told they cannot get the part from the manufacturer to fix it which would have costed $3200 to fix. Just picked it up after 5 months and now my husband is having to try and fix himself. Wish us luck!! Oh and word to the wise stay away from purchasing Highland Ridge they may be pretty but craftsmanship sucks!!!

Coming upon the 4th year, purchased new from General RV.Roof Sagging so bad A/C hits slide. Floor Sagging frame structure, tanks won't Drain. Complained during warranty period, Dealer, Highland Ridge and Jayco Failed to Support! No Support! The list of complaints are so long! Used steel screws instead of stainless scews into aluminum frame. Electrolysis started, screws popped off front clip. support contacts say they will put in my file. This unit does not leak, but they say thats the cause. No water damage anywhere on the inside.

great for me and family lots of room for my kids and grandchildren worked really good in cold weather and 2 air conditioners kept in cool in 40c I've had it 1and half year's no problems so far .I mostly park it in my own lot

bought this about 8 months ago. brakes didnt work. had to tow it home with no brakes(killed my trucks brakes) two months later they came and picked it up at my house and towed it to portland oregon. 3 weeks later i had to drive to portland to pick it up. a couple months later and the fridge and ac unit stopped working. went to take it to the local rv stores and since i didnt buy from them they cant warranty it.so much for the "coast to coast" warranty. i also over paid for an extended warranty that doesnt start until day 366 after purchase. im 100% not happy.

We bought our 2018 Mesa Ridge brand new. We have had nothing but problems each time move it! First trip out, the awning arm broke off of the front of the camper. The Service provider told us the original screws weren’t screwed into wood but just into the fiberglass. We have had the teeth break in one of our slide motors (husband replaced it). The inverter crapped out on us (husband replaced it after first replacing two batteries $$). The leaf spring hanger on one wheel broke (had to be welded). The heater has never worked right, still trying to figure that out after 3 years, (mostly using electric space heaters). Now the latest catastrophe is the front drivers side jack has failed as we were trying to put it on the truck. We had to use two jacks to get it on

I liked the fact that we have two separate bedrooms including master and bunk room, ample storage space, outside kitchen which helps to keep meal preparation messes outside, seating room inside when weather not conducive to outside activities, awning allows large area for outside seating when raining or extremely hot, the outside frig provides drinks and snacks for family without running in and out of trailer, the table with benches in bunk room provide space for children to play board games in their own space, children have room for their games and equipment in bunk room as well as hookup for their own tv, ample windows to provide natural light, and we have found most rv parks provide sufficient space to park. We have 5 children and this model was perfect for our family.

We have problems with soft spots in our flooring, it is a structural problem we have had no leaks. Was told by the manufacturer, they have a two-year warranty. We will have to repair and replace the floor structure, and replace the vinyl. Sounds like a lot of other owners have had the same problem. We pay way too much money for Highland Ridge not to step up and fix this problem.

We absolutely love the layout for our family of 6. We bought new and have been in it for 3 plus years. The quality is the biggest issue. First, our sub floors were installed incorrectly creating soft spots throughout the RV. We had them fixed under warranty but more popped up not long after and by then our warranty was expired. By far, our biggest issue has been the spring hangers. They shear off and it’s a MAJOR safety hazard. We’ve had 3 break, one causing major damage. We’ve had them all reinforced but it’s a constant safety concern. OR and Lippert are aware but have refused a safety recall. It’s a real shame and we won’t buy another Open Range after this.

Love this trailer...just too big for us. Great floor plan and ample seating with built ins on island. This trailer is very well made with quality materials and tows like a dream even with a 3/4 ton.

DO NOT PURCHASE A HIGHLAND RIDGE. The first year the warranty cover a new AC and awning. After that we are on our own. Paid over $30,000 for a new camper in 2017 that is now trash. The slide out was not properly manufactured (you can see where the screws missed the mark completely). This allows water to stream in. It is now full of mold and will cost more to repair than what it’s worth. Highland Ridge does not stand behind their products. Highland Ridge will not even answer an email or phone inquiry when they know you are calling about the trash they manufacture

Don't buy these RVs,they don't stand behind there product, don't honour the warranty and refused to pay for the repairs,there customer service is really bad, they're people are rude, we've had this RV 1 1/2 years all for slides are ruined from water damage and the rear wall has to be replaced due to leaks and there is black mold thru out the RV,all windows weren't sealed when it was built,they are blaming me for the leaks ,due to not keeping up on maintenance,it came this way,it wasn't old enough to need maintenance and the kitchen holding tank also leaked which I had to repair myself,

As my second RV, this was a massive upgrade from the prior TT. The finishings inside and overall structure are great quality compared to some of the other comparable makes and models on the market. Like all of the 5th wheels and TTs, the tires had to be upgraded early on, but the factory suspension with the Lippert wide-stance axles, leaf springs, and built-in electric brakes make this thing an easy and smooth tow.

I love this RV. It has been used every day for past 3 years and no problems. Easy to use and could not not be happier with our purchase. The convection heating system is awesome and when hot outside, the max air feature is a real treat. My wife loves the massage reclining chairs and relaxing in front of the fireplace.

Bought brand new 2020 42 ft 374 MBH Worst camper ever! Horribly built, Chinese crappy material, fake stainless steel, heater vents full of Debris! Heater didn’t work day 1! New heater put in and it melted bathroom floor! Dealer cut out around vent and left styrofoam in vent along with the wood and metal shavings from factory and a malfunctioning heater that melted floor and sent it back home to a family like that! Smelt something smouldering in the middle of night, I ran to that same vent and saw styrofoam melting with a small flame! 1 year later ( yes they left us like this for a year) the repairs are done, but worse than prior, heater still doesn’t shut off dispite thermostat being set ( new one) and ac turns on half the time instead of heater! The floor is peeling away from the wall they caulked it to the same day we got it back! Big bubbles in floor now which was a seamless floor they put a crooked tack strip in door way and door trim on the floor to try and hold the floor down! Only on half bathroom they broke sink underneath fixtures and left it leaking everywhere, and put in a shattered vent when it wasn’t broke before! It was so bad that I thought it was a prank or they had purposely done it this bad! There are about 20 more massive issues this unit has! Awning arm snapped missing my head by 1/4 inch and with such force it bent the arm elbow sideways 2 feet touching the dining Rm window! It was installed a inch too far over so it snapped randomly at no fault of ours! We were told that our vacuum bonded seal floor was bad in master and they couldn’t fix only manufacturer can. Next visit it miraculously wasnt that anymore and they shimmed a piece of wood to stop the popping sound! Well it didn’t it made it much worse and then caused a huge line with a 1.5 inch virtcal hump on master bed floor that trips you every time! Dealer also cut perfectly good wire in underbelly trying to figure out why he wasn’t getting power then after he cut cords to water pump and got power he realized he didn’t run it to inverter box! Then he spliced the ruined unnecessarily cut water pump wire back together ! There are so many big issues to list! We were offered $10,000 less for unit than what we paid by dealer because they could see a lawsuit brewing which was not cool considering it was defective from day 1 and they have put us though hell, but when We asked for them to put it on paper and not just a sticky note he said ok went inside then came back out empty handed and told us that he had been advised not to. We are not the type of people to sue or threaten a lawyer, we’re good honest hardworking people, but at this point we don’t have much choice! This unit was a dud right out of manufacturer but I think the dealership is responsible for all the shotty botched work and mistakes they made! My 9 year old boy could’ve fixed it better!

Highland Ridge does not stand by the product it manufactures. I would not recommend buying a Highland Ridge. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. Customer service said no and wouldn't even talk with dealer about the issue. I am unable to move my slide in due to the issue. There is no water damage,no leaks. Just poor quality in design. 2500 to 3000 dollars to replace the floor in the slide. I had my previous RV, a different make for 15 years without flooring issues. The floor in a 3 year old unit should not separate. I bought this unit because I heard of the good quality and customer service of Highland Ridge. Well I have found out from experience that this is NOT the case. I regret my decision to purchase their product. Buyer Beware!

This was an upgrade from our previous "try it out"camper, which was a starcraft 17footer. A year and 7 camping trips in we are extremely satisfied with the overall quality of the unit. I tow with a 5.3 silverado and weight dist/anti sway hitch and its easy as can be. I've had no trouble maneuvering it into camping sites, and all amenities have worked as they are supposed to. We couldn't be happier with our experience.

We love the floor plan! We have the large shower so we don't feel like we are showering in a phone booth. I like the light weight compared to the Cardinal we had before so I am able to tow a utility trailer with a OHV behind the 5th wheel. However, on our last trip the entertainment center, with our factory installed TV and audio systems separated from the wall while traveling. Of course the TV was destroyed. This unit has never left the pavement other than inside a rv park. There was only the TV, audio system, a half dozen maps and a hand held GPS inside the entertainment center. The screws holding it to the wall were all stripped from the wall. I replaced the center with 4 times the screws that were used to install it at the factory and added braces between the fireplace and the entertainment center. I warned a friend who also purchased a similar model. When he inspected his center he found that the screws were already separating from the wall. The Accu-Slide system for the slide outs, in my opinion, are trash. I had the dealer replace 2 motors and gear boxes because the high torque motor destroyed the gear boxes used to move the cables. I later found out that the gear boxes were all I needed to replace. Of course the dealer failed to mention that so it cost me a lot more. If the gear box is broken I know of no way to close the sideout. Some of the screws that hold the awning on also were stripped out. We never leave the awning out when we are gone or if the wind comes up! Recommendation, Replace the cheep Chinese tires! Go with G rated tires! We have had 2 blowouts with low mileage on these tires, less than 3500 miles. I use tire pressure monitors to help maintain proper tire inflation and never drive over 65mph. The blowouts destroyed the fenders, among other things, costing me approx $900 to replace. and I replaced one myself. Replaces the tires ASAP!

Easily towable with 5.3 silverado. Enough room inside for us, the kid, and dog. Overall quality seems sturdy through the first year of ownership. Its been vert easy to maintain and enjoy this unit.

The Open Range brand is equal to a cadillac as far as quality and upgrades from the factory, it can be towed by a half ton truck with no problem, very spacious interior, well designed kitchen, three TV's one outside, great awning size

Great home away from home! I used this often on for three years. And everything has been wonderful works great, I love the bathtub! And the outdoor kitchen! Lightweight easy to pull! You will love it! That’s your entry doors are very convenient! And lots of sleeping space for the whole family!

“Defect in material and workmanship”, I have a unit I purchased new in January 2019, my slide seals have already gone bad (deteriorated) and while checking them I find a crack going up from the corner of the rear bedroom slide out cut, heading towards the roof. The RV Dealer I purchased the unit from says its not a cosmetic issue. When Highland Ridge “Jayco” was contacted, they say it’s a cosmetic issue and won’t offer any type of repair.

My wife and I bought our Highlander May of 2019 brand new. We have been full timing in it since that date. We are at a stationary location at the moment but we also still do our traveling camp trips with it. We have taken it out at least a dozen times including a trek to the Oregon coast. So I'd estimate we have at least 5k miles on it so far. All of the other reviews for this coach are quite negative. I have absolutely nothing negative to say about this coach. In the last year and a half I've had typical issues such as the heated seats quit working (Thomas Payne theater seats), not a Highland Ridge craftsmanship. Our blend valve (LCI component) for the water heater bypass failed last October in a freeze, yet again not craftsmanship. Spring of 2020 our furnace (Dometic/Atwood) quit working and being that it was during our winter thaw I didn't bother with it till this week. Wait, once again not craftsmanship. Turns out it was the sail switch. With that being said about the furnace We had single digit temperatures the week prior to changing my sail switch. Yes, it was chilly in the mornings but with electric heaters in the living room and garage it wasn't as bad as people would think. But to my point with no skirting at the time of the single digit temps and no heater to heat the underbelly, we still did not freeze within our coach. We do have heated hoses but that was it at the time. So with all of that being said, we absolutely love our coach and have had no craftsmanship issues what-so-ever. Oh last summer we also had issues with the fans for our fridge (Norcold) oh guess what another none craftsmanship issue. People complain about not being able to get around the bed, that is how almost all king bed models are designed regardless of who made the coach. We originally bought a king model because the queen we looked at sold the same day we came to put a deposit on it. Ours is now a queen model though. My biggest complaint is the same as any other full time coach owner and that is that the craftsmanship when it comes to the wiring and water lines behind the pass through (basement) it is an absolute rats nest. So in reality please people don't just consider a toy hauler such as Momentum, Voltage, or Seismic. Yes, I just listed what society considers to be three of the nicest toy haulers. Remember who owns Highland Ridge is the same company that builds Seismic. What you all have to realize and come to terms with is do you want a $65k or $85k toy hauler that have the same internals just different craftsmanship. Remember my Highlander has the exact same components as the higher dollar value toy haulers. No, I may not have the fancy above cabinet accent lighting, the lighted stove knobs, or tv's included in the garage or bedroom but in reality we haven't missed any of those superficial things. I have installed smart tv's throughout our coach and besides that the Furrion tv that comes with these coaches is a POS anyways. Yes, GD has supposedly exceptional customer service at the factory, but unless you have a serious structural issue how often are you going to deal with them? I hope that this review shines some light for some new comers to the RV market. It is a hard decision with so many choices. I can be found on social media or possibly contact through here for additional questions. Also regarding another review I just remembered about stickers cracking and peeling ours has been in the Utah heat and we have no sticker issues. In closing neither me nor my wife are in any way shape or form associated with Highland Ridge or any of its subsidiary's, such as Open Range, Jayco, or Thor by any means. We are just a family that want to enjoy life and travel at the start of 2021!