Highland Ridge RV Open Range 5th Wheel reviews

Cheaply put together - trim is falling off - converter quit after two years-pullout spice rack fell apart -recliners are poor quality-airconditioner had to be replaced - problems with the electrical - and its not "lite". Show less

We researched this camper for a year. We needed a bigger camper to stay in while we built a house Did not know it was made by Jayco. We were warned to to ever buy Jayco. $117,000 and the 1st day the closet shelf fell. 2nd day Master closet sagging and noticed drawers in bunkhouse hits the slide and doesn't come out all the way. The other one slides across the slide vinyl which will eventually tear. The trim on living room slide not secured to the wall. Then the motion sensors are off and on all night 24/7. Even when we are asleep. I read that they are defective. Then our camper is equipped with a winegard 360 which we had to buy a $370 gateway modem for. They day to remove the 2 screws and there are wires to install it. Simple right? Nope. Guess what no wires. Was told we could go on top of camper and unscrew the winegard to see if the wires are in it. Nope again. Screws were covered with sealant. Called jayco twice then they called me . They will not do anything. I will have to take it into a dealer for service. What part of we are in the camper now because we sold our house and are traveling. Where are we suppose to stay? Are they gonna reimburse us for non use of our brand new camper? Nope again. They will not reimburse us for anything. I guess I didn't research enough. I even had a dealer tell us good luck when it's in the shop a week from now. We'll I guess he wasn't lying. Never again. I will tell everyone I know I. Personally, on the internet, social media, anywhere to never , ever buy from Jayco. I am now gonna consult an attorney to see what I can do. Show less

We love the Open Range 427BHS. We realized after 18 months we do not utilize the outdoor kitchen, so that has been a wasted feature for us and a waste of valuable space. The floor plan is great. We are a family of 5 and have lived in our 427BHS for 18 months, and have no complaints. There are minor things I would tweak if I could, but overall this is a great unit. Show less

Bought this fifth wheel 347 RES in March 2017 and had to take back in to the dealership after 3 months for numerous problems, especially floor soft in the kitchen area. After 3 months at the dealership. Picked it up and was told everything had been fixed including the floor (which was not) and still not. Each time taken into dealership was there for months in end. After 4 years of owning it it has spent over 14 months in the shop. Called manufacturer just to be told there was nothing they could do. Took it in to the shop in March due to rotted floor on front slude. After numerous calls just to be told they cannot get the part from the manufacturer to fix it which would have costed $3200 to fix. Just picked it up after 5 months and now my husband is having to try and fix himself. Wish us luck!! Oh and word to the wise stay away from purchasing Highland Ridge they may be pretty but craftsmanship sucks!!! Show less

great for me and family lots of room for my kids and grandchildren worked really good in cold weather and 2 air conditioners kept in cool in 40c I've had it 1and half year's no problems so far .I mostly park it in my own lot Show less

We have problems with soft spots in our flooring, it is a structural problem we have had no leaks. Was told by the manufacturer, they have a two-year warranty. We will have to repair and replace the floor structure, and replace the vinyl. Sounds like a lot of other owners have had the same problem. We pay way too much money for Highland Ridge not to step up and fix this problem. Show less

We absolutely love the layout for our family of 6. We bought new and have been in it for 3 plus years. The quality is the biggest issue. First, our sub floors were installed incorrectly creating soft spots throughout the RV. We had them fixed under warranty but more popped up not long after and by then our warranty was expired. By far, our biggest issue has been the spring hangers. They shear off and it’s a MAJOR safety hazard. We’ve had 3 break, one causing major damage. We’ve had them all reinforced but it’s a constant safety concern. OR and Lippert are aware but have refused a safety recall. It’s a real shame and we won’t buy another Open Range after this. Show less

As my second RV, this was a massive upgrade from the prior TT. The finishings inside and overall structure are great quality compared to some of the other comparable makes and models on the market. Like all of the 5th wheels and TTs, the tires had to be upgraded early on, but the factory suspension with the Lippert wide-stance axles, leaf springs, and built-in electric brakes make this thing an easy and smooth tow. Show less

Bought brand new 2020 42 ft 374 MBH Worst camper ever! Horribly built, Chinese crappy material, fake stainless steel, heater vents full of Debris! Heater didn’t work day 1! New heater put in and it melted bathroom floor! Dealer cut out around vent and left styrofoam in vent along with the wood and metal shavings from factory and a malfunctioning heater that melted floor and sent it back home to a family like that! Smelt something smouldering in the middle of night, I ran to that same vent and saw styrofoam melting with a small flame! 1 year later ( yes they left us like this for a year) the repairs are done, but worse than prior, heater still doesn’t shut off dispite thermostat being set ( new one) and ac turns on half the time instead of heater! The floor is peeling away from the wall they caulked it to the same day we got it back! Big bubbles in floor now which was a seamless floor they put a crooked tack strip in door way and door trim on the floor to try and hold the floor down! Only on half bathroom they broke sink underneath fixtures and left it leaking everywhere, and put in a shattered vent when it wasn’t broke before! It was so bad that I thought it was a prank or they had purposely done it this bad! There are about 20 more massive issues this unit has! Awning arm snapped missing my head by 1/4 inch and with such force it bent the arm elbow sideways 2 feet touching the dining Rm window! It was installed a inch too far over so it snapped randomly at no fault of ours! We were told that our vacuum bonded seal floor was bad in master and they couldn’t fix only manufacturer can. Next visit it miraculously wasnt that anymore and they shimmed a piece of wood to stop the popping sound! Well it didn’t it made it much worse and then caused a huge line with a 1.5 inch virtcal hump on master bed floor that trips you every time! Dealer also cut perfectly good wire in underbelly trying to figure out why he wasn’t getting power then after he cut cords to water pump and got power he realized he didn’t run it to inverter box! Then he spliced the ruined unnecessarily cut water pump wire back together ! There are so many big issues to list! We were offered $10,000 less for unit than what we paid by dealer because they could see a lawsuit brewing which was not cool considering it was defective from day 1 and they have put us though hell, but when We asked for them to put it on paper and not just a sticky note he said ok went inside then came back out empty handed and told us that he had been advised not to. We are not the type of people to sue or threaten a lawyer, we’re good honest hardworking people, but at this point we don’t have much choice! This unit was a dud right out of manufacturer but I think the dealership is responsible for all the shotty botched work and mistakes they made! My 9 year old boy could’ve fixed it better! Show less

Highland Ridge does not stand by the product it manufactures. I would not recommend buying a Highland Ridge. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. Customer service said no and wouldn't even talk with dealer about the issue. I am unable to move my slide in due to the issue. There is no water damage,no leaks. Just poor quality in design. 2500 to 3000 dollars to replace the floor in the slide. I had my previous RV, a different make for 15 years without flooring issues. The floor in a 3 year old unit should not separate. I bought this unit because I heard of the good quality and customer service of Highland Ridge. Well I have found out from experience that this is NOT the case. I regret my decision to purchase their product. Buyer Beware! Show less