Voted Most Helpful Review 2019 Highland Ridge RV Highlander HF350H View Listings
|Driving / Towing|
|Factory Warranty / Support|
We recently purchased a brand new Highlander 5th wheel toy hauler. I am thoroughly disappointed in the quality and the warranty/customer service from Highland. Our first trips days after buying was disappointing due to the craftsmanship of this 5th wheel. The couch recliners were missing the actual handles to recline the chairs. The massage/heating heats didn’t work. What is worse is Highlander only uses 3 threaded screws for their canopies. If you look at other campers with canopies they all at a minimum installed with more than 5-6 screws that have a backing board for reinforcement. The simple jarring movement of moving the camper loosens those 3 thread screws. Due to this poor installation our back canopy came off and flew back breaking several things on our roof that now all need replaced. We contacted Highland to stand behind the claims of quality and were flat out denied and when we have called twice to speak to someone about their denial they have asked us for our claim number, put us on hold and then send us to voicemail after holding for 5-10 min. Don’t buy a Highland RV. It is horrible quality and even worse customer service.
- Keir Hoppe, Colorado
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