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Highland Ridge Open Range reviews

1.0 (0 reviews)
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Liveability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty
1.0

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Voted most helpful review

Phil Weeks

Missouri, USA

Reviewed on April 22, 2024

RV reviewed 2022 Highland Ridge Open Range 212FB view listing

3.2
This is a great RV. However, you never 'find things' until after the warranty period... That being said, here are two issues we've experienced. The first one is the Table that is stored under the couch. There are two bolts that weren't put in flush with the flooring and are protruding up so that...read more
This is a great RV. However, you never 'find things' until after the warranty period... That being said, here are two issues we've experienced. The first one is the Table that is stored under the couch. There are two bolts that weren't put in flush with the flooring and are protruding up so that when the table is replaced under, those 2 screws damaged the edges of the table. The other issue is the laminate on the counter top to the left of the oven has split from the front corner all the way to the outer edge and will need to be replaced. In our opinion, whatever 'quality control' measures were taken before this camper was put on the floor, were inadequate at best. We are very unhappy with what we have experienced so far. Now it has become a DIY repair to 'fix' these issues.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Steve Wagner

Reviewed on October 12, 2023

RV reviewed 2018 Highland Ridge RV Open Range 3X 387RBS view listing

3.2
As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no...read more
As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no solution or recommended fix. Furnace had to be replaced 2X in 4 years as well as fridge required service & replace inverter both times within 4 years. Thank goodness I purchased an extended warranty. I won't purchase another. Thor industry that owns open range is only interested in the bottom line and cares nothing about product quality, service, or customer service. I wrote a letter to the CEO/President of the company and my letter was returned unopened and rejected. Every owner has floor problem.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Jackie Pinzl

Reviewed on October 11, 2023

RV reviewed 2023 Highland Ridge RV Open Range 272RLS view listing

2.8
Very, very unhappy with this RV! Have had it in for repairs 4 TIMES for various issues and the problems still aren't solved. From substantial leaks under both sinks to a wobbly toilet, valances loosening from the wall and the inside wall by the bed bowing inward loosening the window frame. Brand...read more
Very, very unhappy with this RV! Have had it in for repairs 4 TIMES for various issues and the problems still aren't solved. From substantial leaks under both sinks to a wobbly toilet, valances loosening from the wall and the inside wall by the bed bowing inward loosening the window frame. Brand new 2023 camper. Never used. Terrible. Warranty covers everything so far but its a lengthy, time consuming process. Never again with this brand
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Jarrod Pinnegar

Reviewed on October 9, 2023

RV reviewed 2022 Highland ridge Open range 26 bhs view listing

2.2
Company DOES NOT CARE. Let me explain, 2022 travel trailer, overall love it. Looks great really minor issues, would normally never write a negative review. But the seal where the front metal meets the roof was drizzled on like sauce instead of done properly, clearly negligence on behalf of the...read more
Company DOES NOT CARE. Let me explain, 2022 travel trailer, overall love it. Looks great really minor issues, would normally never write a negative review. But the seal where the front metal meets the roof was drizzled on like sauce instead of done properly, clearly negligence on behalf of the manufacturer. Unit is 6months out of warranty $40k unit. Clear manufacturer neglect and won't even as much give me the ruined interior panel to replace myself. Long story short is camper itself is pretty nice, would have had a good review but they simply don't care about the product they put out on the sales lot. Really disappointing that they "respectfully decline to get involved" . Highly DO NOT recommend. I would like to believe there are companies that would like to at least work their customers when they put out something that is not acceptable quality.
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Laura

Reviewed on October 7, 2023

RV reviewed 2022 Highland Ridge RV Open Range 21FB view listing

2.2
We have owned this unit for a month. Our first outing we learned that there is no gravity fill available. I suppose that is our problem for not noticing this. Subsequent trips we discovered a tear in the couch, the shower strip coming apart, the kitchen drawers misaligned and opening during travel,...read more
We have owned this unit for a month. Our first outing we learned that there is no gravity fill available. I suppose that is our problem for not noticing this. Subsequent trips we discovered a tear in the couch, the shower strip coming apart, the kitchen drawers misaligned and opening during travel, fridge leaking, door out of square, closet door is warped, dining table broke upon first use, the bathroom sink counter area buckling, screws missing on the exterior metal strips, the battery didn’t work and no reset switch. But, the worst thing was thst the window by the bed was leaking badly. We purchased this in August 2023 brand new but its a 2022 so the window must have been leaking for 2 years. Dealership is telling us that they know there has been leaking because of evidence of water damage but its dry NOW. We asked for our money back. Dearler contacted the manufacturer and we are getting nowhere. We are concerned that there is mold or structural damage but nothing is being done to address this issue. Do not purchase from Highland Ridge!
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

John Payne

Reviewed on July 16, 2023

RV reviewed 2022 Highland Ridge RV Open Range 17FB view listing

1.6
Do not buy an open range trailer of any size. Quality for the price if there was a rating below 0 I would use it. Everything is noticed after a year . Water pump failed shorts in overhead lighting toilet not flushing low water pressure cabinets falling down over sink molding separate at door to...read more
Do not buy an open range trailer of any size. Quality for the price if there was a rating below 0 I would use it. Everything is noticed after a year . Water pump failed shorts in overhead lighting toilet not flushing low water pressure cabinets falling down over sink molding separate at door to bathroom .to much to write about this is my 5th travel trailer an by far the worst.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Kevin

Reviewed on May 23, 2023

RV reviewed 2022 Highland Ridge RV Open Range 180BHS view listing

2.2
The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory...read more
The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory does not close properly all in all it’s as if somebody left a new employee alone to put this trailer together the quality of the workmanship is shoddy I wouldn’t buy another open range
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Carl

Reviewed on May 12, 2023

RV reviewed 2019 Highland Ridge RV Open Range 3X 387RBS view listing

4.6
Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my...read more
Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my favorite feature, you can keep you bedroom separate and not have anyone going through it to use the washroom. Storage is good the kitchen ahs ample pot and pan storage as well as deep enough cupboards to feel actual plates in it.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Jessaca Schmieder

Reviewed on May 1, 2023

RV reviewed 2022 Highland Ridge RV Open Range Ultra Lite 2804RK view listing

2.2
worst experience in my life. bought a travel trailer noticed many things wrong. mentioned it to them after they ignored us for a month or longer. then they finally had us bring it in to them in December. been calling, sending emails, no response. then when we call and complain, yes we swore at...read more
worst experience in my life. bought a travel trailer noticed many things wrong. mentioned it to them after they ignored us for a month or longer. then they finally had us bring it in to them in December. been calling, sending emails, no response. then when we call and complain, yes we swore at them it had been 4 months of being ignored, they called us and said it wasn't a good fit because we were rude and we needed to come pick it up and that they still didn't fix anything 4 months later. not one time did the manager call us to see what they could do to make it right with our first purchase. I would love to hear from the owner or director. horrible horrible.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

jim dickenson

Reviewed on April 5, 2023

RV reviewed 2018 Highland Ridge RV Open Range Ultra Lite 2802BH view listing

3.2
Bought this as our first RV new 5 years ago. It has been a good unit for the most part, but the slide out floor rotted out due to a manufacturing defect. $4500 later we have a new floor and a sour taste towards Highland...read more
Bought this as our first RV new 5 years ago. It has been a good unit for the most part, but the slide out floor rotted out due to a manufacturing defect. $4500 later we have a new floor and a sour taste towards Highland ridge
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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