Heartland PROWLER
Avg. Rating

Peace of junk been in shop 32 of 9odays I had it Beware heartland I lost 45% the first day I got it,on 1st trip had 9 problems with camper 2nd trip 3 more then door in bathroom wont close then wood fell from front door jack bent fixed they sais then on third trip jack an tv cable broke..Like to get money back but now that Dixie got there hand full that not going to happen.SO here we are on every sight that I can find to worn U about these companies there bad to the bone NOT FIX 24 DAYS THATS SAD

This is the worst money I've ever spent on any thing junk there is no other way to describe this piece of junk.We started out first trip door kept coming open had doors replaced taps in backwards trim falling off just one thing after another now they put calking in all went hard and fell out not there problem no good will with this company no one should buy their product then they could close there doors. They need people in head office who care about customers.

This RV is less than a year old and began having several leaks in roof, at slides, trim/weatherstripping falling off, shower leaking and only been used by kids a couple times (no one heavy) but leaks all over into kitchen, wall is bowing behind sink, outdoor kitchen falling apart, floors mark/scratch up from slide terribly, lighting issues, jack issues, these trailers are garbage and they don't stand behind their products one bit. To not try to make right a unit that is less than a year old, but because I am the second owner is ridiculous. Roofs should not leak that quickly. It's barely even been on the road, mostly been parked at one location. They don't care because they are selling so many RVs, but I can tell you NEVER AGAIN for me and I hope I can convince many others to never touch a Heartland unit.

I have 2016 PROWLER 30P RLS. MODEL 5SFPB352OGE313659 The Rear Window leaked and the flooring is bad. Had a gentleman company review it the window was not installed properly. And Heartland will not repair it. The cost of the repair is $2,700

We got our 2014 Prowler in 2020, 3rd owners. So far so good with leaks but definitely going to get a caulk job soon thanks to reviews. We seem to loose screws every time we travel. From where? Not sure but the window seal frames are missing some screws. Definitely had to use lubricant spray on windows so they could glide easier. Restroom is good and shower is roomy. Wish sink had a longer faucet neck. Overall love our camper!

Perfect size for up to 4 people, light weight with nice stove and oven. Refrigerator has a freezer on top for those ice cream lovers, plus ample room in bottom portion for other cold items. Bathroom is roomy with plenty of storage areas for bath towels and such. Double axles makes for a very stable travel trailer at interstate speeds. Overall excellent for hunting camps or at any camping areas, as it is self contained.

This thing is trash. The only good thing about this is the floor plan. Upon buying a brand new prowler it came with soo many things bad with it. The motherboard for the water heater was bad. The sensor for the black tank is bad. I've only lived in it for 3 months and everything is already coming apart. This camper should not be sold for more than $14,000! The a/c will not stay cool in the summer, all the cocking is coming apart. Prowler got the cheapest material and threw it all together and is trying to sell for a high price. Dont make the mistake I made... the restroom door will not close because whoever made it didn't line up the door to the hole right all the walls are breaking because they are made of the thinnest possible cardboard. This is just an honest review.

Purchased camper put at campground slept in 1 x following summer decided to sell it had a catastrophic leak the top seam let go we were told seams guaranteed for 90 days sorry camping world also sorry $8500 charged to fix it also insurance sorry. Buyer beware oh by the way this was our 6 new camper and we Never had an issue like this in all our 45 years of camping.

I have a 2019 255 LX prowler, it has been a problem Every since I bought it it’s junk, I’ve called the manufacturer and I also called the people that I bought the RV from and they tell me that it’s out of warranty but I don’t understand how it’s out of warranty it’s only 18 months old however the following problems exist, Ac doesn’t work, The refrigerator quit, The water heater is constantly failing, Not to mention that I fell through the floor because apparently whoever assembled this camper did not know That a rubber grommet goes on the drain of the tub which was not properly secured to the P-trap into which it was loose too. And had been leaking water for sometime now but it wasn’t visible to me. In a 46 x 46 area there was no screws holding the wood in place Fascinating it to the floor joists. This is called structural support for the cabinets to fail in supporting the refrigerator and the stove all framework under the bottom of the cabinets are cracked and the rot goes under the cabinets all the way from the The bedroom on an angle to the rear door all the way to the rear window. The people at heartland said that there’s nothing that they could do for me that I should be looking for water dripping from under the camper, I said that’s impossible to do because I work 8 to 12 hours a day and wouldn’t know it but anyway it’s a manufactures defect and they should have to fix it or put me in a new camper. My rating on this camper is a -100.

I have very little words to describe this type of camper other than it being one of the most hideous pieces of junk I’ve ever owned in my life.The water heater is out I have to keep fixing it. The refrigerator is out so I bought a mini fridge. The AC has to have Freon add add it to it every so often thank God I’m in Ac Guy right! Well the other day I was taking a shower got out the shower and fell through the floor so I started ripping up the floor and noticing that the Joists were black And the insulation was saturated with water as I move forward with ripping things up I noticed more and more damage this is why the refrigerator support and the stove support from the floor has crack in the cabinetry and this is also why the cabinetry has fallen due to the weight of the stove not being structurally supported. Not to mention the bad spot in front of the of the door that you have to step clean over if not They’ll be another hole in the floor the people at heartland manufacture company or strictly for the company and not for the consumer I strongly suggest you stay away from this manufacture in any of its products because they are junk. I purchased this RV so I can finish my house I work 8 to 10 hours a day and the guy told me at heartland that they’re not designed to live in so I told him to do the math on 365 days that I was gone 8 to 10 hours a day and tell me how many hours that I was in the rv. Then he got all cocky with me so I got cocky back and I told him if it was meant to live in or stay in for a reasonable amount of time why was a stove and a refrigerator put in them, and he couldn’t answer me.

Where do I begin. This trailer has been a nightmare from the gate! We purchased our Trailer from Dixie RV in Hammond LA. I don't recommend them at all! The will tell you anything you want to hear just to sell the trailer. We travel for work so we are on the road frequently. Our first trip out was to AZ and as we were leaving we noticed the SIDING WAS BREATHING in and out! It wasn't attached!!!! The water pump went out and all in all it was just a rough ride. Our Second trip out we stopped for a mini vacation in Iowa and all of a sudden in the middle of a down pour in the middle of the night we get a water feature in our bedroom! I suppose I shouldn't complain people pay a lot of money for that... Normally though the water feature isn't running down the wall onto your head! From there we gave up.. the factory helped with getting the roof repaired but as for replacing our mattress it was like pulling teeth! It took almost a month to get it done and I had to threaten to bring the trailer up to Indiana and park it on there front steps. Which I still think is a good idea! All in all we have had to have all 4 tires replaced with proper trailer tires ( Not the Car tires they had on it!) The leaf springs replaced because of a tire blowing out. ( Hence the reason we had the tires replaced) the water pump twice! The Roof TWICE! the heater fixed TWICE! ( In 20 degree weather!) The gas lines replaced, and the thermostat on the wall still doesn't work correctly and just this last trip the kitchen faucet started leaking and broke! So in my humble opinion NEVER BUY FROM DIXIE RV or from HEARTLAND! EVER!!

Piece of crap, every opening cracks around windows, door, furnace broke down first day used it, bathtub leaks, toilet leaks, all the rain weeps are not big enough for water to drain, stove exhaust dont work, will be taking back under the lemon law, not worth the money

I bought a 2019 Heartland Prowler Lynx 30 travel trailer a few months ago. We have literally lived in this thing for 2 months while we build a house and I have already had to replace the thermostat twice. Additionally, water leaks around the toilet when you flush it, the trim that separates the sofa from the dining table is coming apart, and as of 2 days ago, the furnace stopped working. So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so I've already set this thing up on jacks and installed plywood around the bottom for the winter. Not to mention, I had to have it delivered because I didn't have anything to pull it with. Therefore, taking it back wasn't an option. Besides, I'd be out more money doing that than if I replaced the thermostat. In Heartland's defense, in this one instance, they decided to mail me a replacement thermostat for free, instead of requiring me bring the RV to them. I installed it and same problem; the settings jump around like crazy. Incidentally, this particular thermostat has HORRIBLE reviews on Amazon. I finally managed to get the setting on the 2nd thermostat to stay put. You just can't adjust it or it goes crazy. I called Heartland and they couldn't recommend any other thermostats I could get as an alternative. Seriously? So I'm stuck either paying an electrician to come fix it or spend about the same amount of money, if not more, having it hauled 120 miles? I won't even get into the other problems, as they have not been resolved either. I thought buying a new RV and reselling after I built my home would be preferable to renting, WRONG ! Plus, I thought we may want to keep it afterwards and maybe go camping occasionally. Ummm, I don't think so. This piece of trash is most likely to leave me stranded or blow up and night in my sleep. This is my 1st RV experience and it will be the LAST ! Heartland has left a lasting bad impression on this first time RV'er. I would recommend this product to anyone !

While I like the design, floor plan, and size, the quality is not what I expected. After 1 year the roof leaked and the dealer said it was only warranted for 90 days. The day I brought it home, I had to tighten all the cabinet hardware and the outside shower was twisted inside and couldn't be used until repaired. After a recall repair to the brakes, the ground lighting never worked again and the dealer wouldn't even entertain fixing it under warranty. Towing is less than ideal since it sits on a high frame like a camper with a slide out and that causes major wind drag. (My '03 26ft coachmen towed better) After this last trip, we noticed one prong of the AC plug was melted (We did run the air most of our stay) so again, the quality of the parts are lacking. It is the only one we found that had what we wanted inside. Large fridge, queen bed, and gas oven, all requirements we were looking for. If you choose this model, just be prepared to pay attention to the issues and fix them immediately.

We bought this camper in April and it is falling apart. The a/c freezes constantly and for some reason it is not on its own breaker. It is attached to every plug and the microwave in this camper. So naturally everything trips when you run the microwave and the a/c. The counters are peeling off. My 1998 trailer isnt even doing that. Overall its a 25k piece of junk.

We purchased this trailer brand new in May of 2018. It was a piece of garbage from day one...from the toilet paper holder to the awning leaking and tons of issues in between. We called the dealer we purchased from and had no response. In June of that same year I had a heart attack and my husband fell and broke his back. By the time we got back to the trailer the 1 year warranty was expired. The manufacturer said "sucks to be you". The dealership was a little kinder as they didn't respond to our original complaints, however, all they were willing to do was take it back as a trade in. I paid 47,000.00 and they offered 24,000.00. Don't deal with Keystone if you can help it!!!!

We bought our trailer to make memories of adventure with our young daughter. She loved the back room, having bunk beds and space to play when taking a break from outside. We had guests utilize the dining table conversion bed and they raved about the comfort. We had a guest utilize the sofa conversion bed and he was very satisfied as well. Our kitchen area felt spacious with ample cabinet and storage space. The color scheme and patterns are easy to decorate with and provide a luxury feel to camping. My husband had no issues with towing or maneuvering with the trailer in his Ram 1500. We experienced excellent water pressure, air conditioning and all around comfort.

I have camped all my life and Never have I had such issues, I will NEVER buy new again. I bought the camper in March and already have a roof leak by October in the bedroom. Took several months to repair. And now my toilet is leaking and I have no water in my new camper until it is fixed. Found out that the toilet has a leak and will rot the floor and I need to replace the whole toilet and repair the wet floor. No warranty or help from the manufacture. Absolutely Hate this company. Campers are cheaply made and no care on concern from the dealerships.

We bought this RV in October and it’s falling apart. We have had it in the shop for warranty work, which of course they haven’t fixed. I called and asked to speak to the guy who is our rep., of course he didn’t call back. Problems: Air Conditioner, broken seat, broken radio, broken hot water heater, broken blinds, broken door.....the only thing they want to fix is the radio. So this week I wanted to let them know about more problems and to ask when can I take the camper in. No return call from the Breaux Bridge sales sight. Today I ask my son to come and grab linens to put into the shop. He stepped on the stairs and went down instantly. I thought he slipped with all the rain we were having....no this 6 month old campers stairs came apart. I complained about the stairs previously because the wobble. There is absolutely no reason for these stairs to have faltered. This camper is under cover. It’s under a RV port and on concrete. The weather doesn’t even touch the camper. So now my child is hurt and we have no way in and out of this garbage camper.

Getting older and we wanted to downsize from our 31' unit. Thought the Prowler would be a good choice or just the two of us. After a couple of short trips found it to be very uncomfortable inside. Only seating is at the dinette table and that gets old quickly. AC is very noisy, the bed is short and I'm only 5'10" At 14 months old developed a huge roof leak where the material separated at the front of the trailer. $6,000 for a complete repair. Company said it was my fault for not caulking the seams every six months. Currently looking for a new unit and it definitely will not be a Heartland.

This is a complaint and seeking guidance. I purchased the 32LX Lynx Prowler in November 2018. It is February 2019 and so far we have discovered several issues and concerns: 1. The insulation in the trailer is inadequate as moisture appears around the doors and windows, as well on various areas of the inner walls and in corners, such as where the dinette cushions are sitting for normal use. 2. Mold has begun appearing due to the moisture, around the dinette and in the bedding areas. 3. The oven will not stay lit and continues to go out once lit. The service people have a part that "may" fix the issue. 4. The rear van/vent in the Bunk area rubs the top guard on the exterior of the camper, and causes us to avoid use. 5. The duct work was not sealed thoroughly and you can see where the ducts are breaking away from the vents to expose open areas in the floor through the vents. 6. The shower insert is separating form the wall and shows signs of pink mole/mildew at all of the corners. This is regardless of weekly cleaning. 7. The thermostat barely stays attached to the wall and makes using the buttons impossible. Even tightening the screws does not help keep the control attached to the wall. Most importantly, both of my children have been diagnosed with Bronchitis two times while in this trailer. And I have to assume this is from the mold and moisture, since I could count on one hand the number of doctor's visits they had, in 5 and 2 years, before staying in this trailer. I understand that most or all of the issues stated above can be resolved with a service call. However, I feel it is poor design since this trailer is not even 6 months old and most of these issues were discovered within the first 2-weeks of ownership.

Bought new March 2018 had water leak under sink when hooked to city water that has been repaired under warranty but slide out seal leaked and destroyed cabinet and Heartland refused to make any repairs even though seal is deteriorated and falling apart. I personal am very disappointed and would never buy another one of their products.

We purchased this trailer as a temporary living situation while we are house-hunting. We have been staying in it with two small children and a cat for about four weeks and while it’s not bad, I wish we had looked at a few other models before making a decision. The Prowler seems to be hastily assembled with several things being overlooked. (We have an appointment with the dealer to fix several issues in a couple of days.) For example, the water leading to the toilet is slowly dripping onto the floor. The thermostat is very loose on the wall and when tightened will become loose again in a day or two, making the controls difficult to use. The faucet at the kitchen sink wasn’t sealed with silicone or caulk so when water gets on the counter around the fixture it ends up dripping into the cabinet below. Our oven will not stay lit because the thermocoupler is faulty. The insulation in the walls is very poor. We have had several cold nights and we actually have a thin layer of condensation forming on the walls and considerably more on the windows and around the exterior doors. If you consider purchasing this (or any other) trailer, remember the beds and try lying down on them for a few minutes. The queen bed and all bunks are very hard in our model. They are also very short. My husband and I aren’t exceptionally y’all and yet we both have our pillows crammed as far as they will go and still our feet are hitting the wall. My daughter’s bunk is only about five feet long. Overall I’m glad we have a trailer vs having to rent something but again, I wish we had looked at a few more models than we did.

Our second Prowler Lynx, we upgraded to a larger model. That was 6 months ago and still have not used it. Had a little mishap with a yellow pole. Did a little damage on the siding on a slider. Been in the shop since March and they are still waiting on the parts.will never buy another RV from Heartland. They only respond by email but not right away. I’d maybe give them 1 star.

I am very unhappy with my purchase..... lots of troubles with leaks...dealer refuse to help ....heartland not helping either ...always a run around ..... where’s the customer service when you need them