Heartland Bighorn Reviews on RV Insider (76)
Avg. Rating

This was such a shocking experience! The quality of the rig was extremely poor. The front door was warped. There was a leak in the basement that couldn't be found. The mode switch on the refrigerator did not work so you could not switch to propane operation. The auto level function did not work properly. The rubber seal on the kitchen slide came out. The metal hose in the shower left a mark on the wall. There was no switch to put the hot water heater on propane although it was plumbed for propane. There were paint stains on the steps, the handle, and the outer window by the steps. There were also design flaws that indicated the RV was designed by a NON RVer. The control panel was behind a door that opened the the wrong way. The fuse panel was low with a door that opened up that required you to lay on the floor to see the panel. An outlet on the island was placed so that any plugs for appliances had to cross in front of the drawer. There was no faucet in the shower, no toilet paper holder, and no shower bar in the bathroom. The exterior decals were sloppy and had gaps. The directions for the auto leveler were on the top of a door that opened up making the reader assume a kind of limbo position to read it. After six weeks, we traded the rig in for another model.

This is more about the dealership and what kind of business they have !! We had a blow out (I see on the reviews that this is a common problem, This is the second one we have had to do major repairs on)on Bighorn Camper in May of 2019. We took the camper to Jolly Rogers RV (that was the name of the business at the time) Now called Bish's RV in Cheyenne, WY. for the repairs. We were told the camper would be ready in August 2019. We also wanted to have some decals on the side replaced so the camper would still look good. We have dealt with the business being bought out and 2 managers and three service technicians and the repairs were done from the blowout. One fender is plastic and the other is metal. A phone call to me would have had us replacing them both to match. This all happened amidst the Corona Virus and I understand that was an issue BUT the decals on the camper were never changed out AT ALL but we were charged for them. We were told the decals were no longer available and that they would have to be custom made. The camper has been in a garage the whole time we have owned it other than when it was used (1-2 times a year for one week at a time). The exterior of the camper is not the same as when we took it to them. It was outside the whole two years and it shows wear and tear from being outside. NEVER a phone call as to show the progress that was being done on the camper. NO MANAGER CALLED OR SERVICE TECHNITION NO CALLS AT AT. I was the one calling numerous times per day, week to check on the progress. I got a text from the service department to say the camper was ready to go, I called and told them we would be there to pick it up on Saturday when I went to pick it up I was told it was road ready. The tires all had to have air put in them and none of the caps were put back on, the camper was NOT road ready to go and they had a week to get it done, for all the time the camper was there it should have been ready. It was the worst experience I have dealt with for camper repairs and communication I have ever dealt with. YOU SHOULD BE ASHAMED OF YOUR BUSINESS FOR NO COMMUNICATION AND NO FOLLOW THROUGH ON BOTH THE OWNERSHIPSHIP,MANAGERS AND THE SERVICE DEPARTMENT.

High gloss sidewalls with upgraded vinyl graphics and logo badge on front cap Overhead entry door light strut assisted entry door with deeper top step at entry Automotive LED turn signals and lights Rear and side security camera prep Rear ladder 2˝ Accessory receiver Patent pending front cap design for short bed trucks allowing for tighter turning radius Large insulated slam latch baggage doors 110V exterior electrical receptacles Battery disconnect in main basement Universal docking station with all hookups, dump valves, flush, cable/sat, shower and winterization Three separate kitchen surface workspaces for superior kitchen flow (most floor plans) 100% maple hardwood cabinetry and fascia in dynamic new black and tan two-tone package Spa baths with solid surface sinks, marble look shower, removable shower head and teak wood seat Cushioned woven flooring on slide out floors; anti-microbial and attractive In-house constructed vacuum-bonded laminated main and upper deck floors

Our Heartland Bighorn exceeded our expectations in every respect and we've owned several RV's. Even after 10 years not a single thing broke or had to be repaired. We were full-timers for over a year. Heartland excels in quality and reliability.

I would highly recommend looking at a different brand. Given they are all built like junk in my opinion this takes the cake. I have had nothing but problems with this 5th wheel since day one. Blown hydraulic line from factory. Bad fridge sensor(constantly thinking the door was open and triggered alarm). Two leaking water lines. Above the powered recliners the ceiling decided to separate pulling all the staples with it. Mind you the staples used to staple paper together are bigger. Nothing but junk materials used on this. We also had our grey water tank #2 valve stop working, zero clog the cable used to open it came disconnected. All of these issues have happened within 3.5 months of owning it.

We bought this 5th wheel because of Heartland's reputation for quality and service we compared this floor plan to another manufacturers model with this same floor plan the fit and finish of the Heartland was superior to the other manufacturer. The first time we used this RV we discovered just how easy site setup is once unit is onsite it takes approximately 15 minutes to completely set it up and start relaxing. We especially like the lay out of the kitchen lots of storage and lots of counter top space for meal preparation. The living room is spacious with a queen hide a bed and two rocker recliners and the elec. fireplace is especially nice on cooler evenings it give off that nice ambience of a fire and it also heats the livingroom and kitchen area very well. We also really like the the 60" shower has plenty of room it has a molded seat and glass doors. The bedroom has a super comfortable residential king size bed, has its own a/c unit and TV. Closet goes completely across the nose of the unit with washer and dryer hookups. We also love the huge basement storage area. The black water tank has a rinsing system that works really well. It has cable tv hookup and land line phone hookup.

I was hoping spending 70k for a fifth wheel it would be a good one. But it has really disappointed us. The body has cracked by the back slideout, the laminated surface is separated in 5 spots right now. We have just put 1500 in side out maintenance on all 5 slides.and heartland won't give us a answer. It is 2 and a half years old. And it is going down hill fast. What a piece of crap.

I have had the opportunity to live in this unit for just under 1 year and I must admit, the experience has been fantastic. This unit is basically a 450 sqft. condo on wheels. We moved out of a larger home into this unit and it's been great. I recommend going mobile to anyone, especially if you have a rig like this.

Just discovered the floor has rot in the front and rear storage compartments. Leo’s RV (MD) dealer tells me it’s my problem. I take pride in maintaining my rig it’s very disappointing to have to deal with this issue. Makes no sense why this is not a manufacturer issue.

We purchased a 2015 Heartland 3270RS Bighorn new off the lot after we had looked at them in RV Shows. We fell in love with the floor plan and the durability of the coach. We have had few problems like bedroom slide not operating correctly but after taking it to the dealer and they could not figure out what was wrong as it never did it again, we experienced the same issue once again and I self diagnosed the problem as a loose twisted wire with a wire nut that was not very well secure making intermediate contact. (Fixed) Slide toppers are after market so I can't fault the manufacture but the dealer did a poor job of installation. The biggest problem we have had is a crack in the fireglass above the rear slide toward the front of the coach, it ends up being a weld within the frame of the RV that has come unwelded, we had to have the slide removed, and internal walls disassembled to re-weld the aluminum weld, and then have the fiberglass repaired, we thought that after a $6,000 bill it was behind us well, the crack has re-appeared but the shop we had to work done warratines the work so its back into the shop again to see what the repair will be. I contacted Heartland but they did not return my requests for reimbursements of the repairs. When you purchase a high end RV you expect it to be of good quality and will last a long time, 5 years is not a long time, we don't manhandle our RV and do not take it off road so it was unexpected that we have a crack in the fiberglass, it needs to be repaired or it would lead to water infiltration and then delamination. I am happy with the RV as it is the right size and comfort for us but the high cost of repairs puts a pinch in our enjoyment of our travels wondering what will break next.

We have had nothing but problems from the first day. Took the rv back and nothing was done to repair the rv. If we could we would get another. But living full on ss not able. We tell people never buy a homeland rv.

What a horrible experience! The dealership we bought our brand new $80,000 rig from has failed to support the product. Our cupboard wood is all delaminating at the floor because nothing was sealed, so it absorbes water or what we use to clean the floor with. The door has been and remains nearly impossible to open and close because it gets stuck and has since the day we bought it. Our kitchen sink has leaked since day one and is still leaking. None of the wood work was well finished and even our cabinet tops are uneven. We were told that Big Horns were quality rigs for live-in models, at this point, I wish we'd have bought the Montana.

This has been an excellent vehicle. We purchased it to travel for business and have used it in four Southwest States. It is 4 Season rated so we have had a great experience with the air conditioning and heating systems. No issues. This coach is set-up very much like our living room at home and is just as comfortable when we are on the road with reclining massage and heat chairs. Fireplace is a great addition to both the look and the comfort while traveling. It doubles as a space heater. I like to cook so I had plenty of storage, full size sink and 3 gas burners along with an oven and convection microwave. The bathroom is a comfortable size and has everything you need. The bedroom has a walk in closet with more storage than we every used and the space is very comfortable for 2 people. Overall the finishes and design of this coach are much nicer than many we looked at and is reasonably priced for all of the amenities.

This has been a great RV to us for the past 6 years. This is our 2nd Heartland. We have camped in hot Texas weather and cold Minnesota weather with no issues keeping comfortable. We would recommend this unit.

The living room is on the top and bedroom in the back and we always have the best views from the bedroom when camping. Never needed a cooler for food as everything fits in the refrigerator and freezer. The auto levelers are just so easy to setup camp and we never had to sweep leaves off the slides because of the awnings. The extra insulation is why we bought this rv and the fans to pull in fresh air. This rv is loved and well cared for.

Absolutely the worst purchase I have ever made. I would be hard pressed to come up with any item on the trailer that has not needed repair. I travel extensively with the unit and each time out there are multiple malfunctions with the unit. The service from the dealer and manufacturer is non existent,therefore I have to perform all my own repairs. This trailer should have been driven of the dealers lot and place permanently on a concrete slab.

As others have already stated, the Heartland Bighorn Product is the worst fifth wheel we have ever owned. We had 2 fifth wheels and a tow behind trailer before buying this unit new and have had more problems hands down with this unit than all 3 of our other units combined. We had problems before we even left the dealership and have never had a trip when something major hasn't gone wrong. We never buy extended warranties but did on this unit, and if we hadn't we would be broke by now. Very poor quality workmanship overall. Getting answers or help from Heartland is impossible. We take it out for a couple of weeks, and then it is in the shop for a month or more waiting for parts. It is been so frustrating and for the price, we had really expected a better product. We will never buy another Heartland product and if you're in the market for a rig, I'd steer clear of this brand. Just my opinion...

So disappointed in this 2019 fifth wheel. We have owned numerous fifth wheels and trailers that have been of "lower" quality (such as a Cougar, etc) however, this unit has been the worst. We have had issue after issue since we made the purchase of this brand new model. We have a had many bad leaks. One around a hatch that repeatedly filled the basement with a tremendous amount of water, one near the water heater and the bedroom slide as well. And too many other items...the rubber around the slides doesn't actually touch and seal, the falling trim inside, the poorly hung cabinets that don't close (every single one), the hatch door broke off to the power cord because it didn't fit properly, outside faucet leaked, the closet clothes rod fell out of the ceiling because it wasn't actually screwed into anything, the remote to the fireplace doesn't work I could go on and on. Every time we turn around there is something that needs to be fixed. I wish we hadn't made the purchase!!!

This was the worst choice we ever made. In July of 2018, we excitedly purchased this RV. At finalization of the sale, which we also got Platinum Warranty, we were congratulated and atta-boyed like crazy. Our first night in rv, I noticed water leaking underneath outside. After much back and forth and arguing, 2 valves and a pump later, it seems to be fixed. Then, upon bringing it in for warranty coating, and punch list repairs, we get the unit home, slide out bedroom and the moulding cracks and breaks away from ceiling. Come to find out, when they replaced ceiling panel, they left a mallet in slide out. I called, told them and they replied " all our tools are accounted for". We don't own a mallet, well, we do now! We fixed it ourselves. As for pump issues earlier in this review, we were told, if you are handy at all, "you can change valve yourself". Wow, really!!!! Next, we lost power, come to find out our battery was dead, upon investigating further, they only equipped us with 1, when we were told at walk through there were 2 for this size unit. Again, upon calling for assistance, help, advice.....nothing!!. A back and 4th, pass the buck fight,and "we won't reimburse you as your a couple days out of year warranty". This is on a screw up they made by only equipping the unit with 1 battery that had to work for 2. Of course its going to die. We never have had our indicator lights function Correctly. They read full all the time, even when empty. This is our fulltime home. Their answer to everything is, bring it in. We Willget to it when we can. We live 3 and a half hours away. The customer service is appalling and/or really non-existent. We were so ex cited to take this journey, but we made the wrong choice going with the Bighorn by heartland. They sell it to you and then basically should have said" don't let the door hit you!!! Our worst purchase to date. Do your homework folks!!!!!! Don't fall for their smiling faces. Talk about buyers remorse!!! This is it, at its finest. Good luck people!

Love this unit and set up. But manufacturer would not stand by a delaminating floor on a slide out. Just out of warranty when we noticed the problem. And extended warranty doesn't cover the floor also. Check units over carefully if your looking to purchase

This RV is top notch quality, like new. No smoking and no pets. The layout is excellent, leather furniture in living area with a pullout full size air bed, fireplace, 42” Flat Screen TV. Dining area has extended table and four chairs. Four door refrigerator and freezer with ice maker. Bedroom has king bed and plenty of walking space around it. Bathroom has walk in shower, sink and vanity. Two air conditioners. Flat screen in basement for viewing outside. Great to have for football season and party outside

As, I stated previously a ordinary customer that would was taken advantage of and was told sign here and here. Take off in one of heartlands best coach. Be careful while driving back the “Gorilla Glue hasn’t dried completely. “ “ just give me your money and leave.” Yeah, that’s heartlands policy.” Mr. Warranty, While you finish dictating me your policy handbook, in your spare time check out your website regarding the 3870FB. It suppose to have a towel racks. Toilet paper holder and hand towel holder’s, but you know ours didn’t even come with that. We, have mice coming through all the holes in our 2020 Big Horn. Water leaking behind toilet and sink. Patched up work with crayon. Can’t even open a window the sounds of crack window starts to squeal. Thank you Mr. Warranty. I am dying anyway. By the time anyone from HEARTLAND that has a heart and wants to help us it called “ to being human.“ Do it for all the other ordinary customers that have given there hard earned money straight to you and tell them “Heartland made you the best Fifth Wheels. There will be no need of warranty because we do CARE for our customers” Have a blessed day 🙏. What happened to humanity. Thank you. Mr. Warranty. Enclosed, is a picture of the customer that was told “ your getting the best. Just sign paperwork and your life savings and here’s the keys. Enjoy”, but she never did. Her simple life. She died.

We bought this RV in Quartszite AZ in January 2017. It rained the week after we got it and all the windows leaked and light in kitchen started coming off ceiling. The 55" tv had to also be replaced during the first 6 months. (Warranty repaired/replaced all.). Carpet started to roll in bedroom and AC thermostat wouldn't shut off. We took in to check this out and service department found that the screws were all coming out of the slide roofs, and eventually would be letting water in and then the roofs would warp, and no telling what other damage could happen. we had no idea this was even happening. It was a good thing that we were having our annual maintenance done and they found this. I contacted heartland factory (since our extended warranty would not cover structural damage. I sent them pictures upon the request of Adam and no one has gotten back to me with a reply. I have contacted them asking for a response and have gotten none. Firstly, be a great idea for all heartland owners to check their screws in the slides. (Factory installed too little of screws to hold the slide roofs on); Secondly, be sure you know structural damage isn't covered (as multiple other items aren't either) on your extended warranty. The $5,000 to repair after only 2 years and not much use is not acceptable. Very disappointed in factory for not following thru. Will post again after we get it back. If you have a heartland big Horn..Please check the roof screws on your slide outs. Report them if they are coming out... Hopefully they will do a ReCALL on this if anyone else is having this issue.

In 2015 my recently deceased spouse informed me that we were retiring and buying an RV plus a truck to pull it with. We had gone to RV shows here in Houston for three years. My wife Terri had researched the 5th wheel extensively and we drove to Florida from Texas to get the one that she wanted. The Heartland Bighorn 3875FB had all the bells and whistles and was well made. My prior experience with RVs was zero so I had to learn quick. I did, however, have years of experience pulling trailers up to 57 feet 13’6” high so pulling and backing was not an issue. Selling the RV is a tough decision for me as Terri had open heart surgery in March 2015 and we hit the road in October. Three years and three road trips later my spouse developed heart issues again in May 2018 only this time a six week stay after a second open heart surgery her heart was not strong enough. I may, however, go with a small class C and take her urn on future road trips. The 2015 Heartland Bighorn 3875FB is full paint and in reasonably good condition. After market add-ons include a Winegard retractable satellite dish 360 degrees to pickups signals wherever you are plus a Cummins Onan 5500 generator cranking out 43 Amps power for dry camping. Dual gray and black tanks for one and half bathrooms plus large walk-in shower.

I cannot say enough about how much my wife and I have loved this fifth wheel. We live in Coastal Virginia and love the beach life. The inside color scheme for this camper has always been one of the significant positives from the carpeting to the wallpaper to the countertops. Many campers represent a dark, "rich" theme. We find the lighter theme to be more open and pleasant. There are other campers that we have looked at and in the end, find the layout and color scheme of ours to well surpass anything we have seen since we bought this one. Its tow ability is excellent. It is easy to maneuver. Many ask how difficult pulling a 36 foot RV might be. I have an Ford F350 SuperDuty (an F250 is the smallest one should attempt with this size and weight camper), and it pulls like a dream. With the mirrors set properly, lane changes are very easy. The aggregation of all tank controls in one well-lighted place is convenient and simple regardless of time of day or night. The internal lay-out is excellent. With the bathroom/shower in the hallway (as opposed to in the master bedroom), one can have guests take advantage of the queen-size blow up couch bed and have free access to the bathroom without disturbing those in the master bedroom. This fifth wheel has always been fun!