Heartland Bighorn 5th Wheel reviews

I would like to help someone out there shopping for a fifth wheel and they are the fence about a Heartland product. We did a lot of shopping for our first fifth wheel and our mistake was falling for all the “pretty features” rather than shopping for quality and customer service. We were barely two years into our purchase when we started noticing water damage in the slides. We contacted Heartland and after multiple tries to even get someone to respond, we were finally greeted by someone that understood our problem but said there was nothing they could do to help. We even had purchased an extended warranty but again this would not be covered.After having absolutely no luck with Heartland at all we contacted our insurance provider who ended up denying our claim. The repair shop came back with a 65k estimate to repair all three slides. The floors and ceiling are all rotten from water. Mold has also started growing. They proceeded to tell us that it was common especially with units built during the “Covid” timeframe. Since this started I have researched Heartland issues and it seems this is common. They want to blame customers on lack of maintenance which seems to be their way out of taking responsibility for poor workmanship. The repair shop stated to our insurance that our unit has been well maintained but at the end of the day Heartland doesn’t care. I will forever recommend people to steer clear of any company that doesn’t address customer issues and attempt to rectify. Heartland has absolutely zero customer service and it’s just not acceptable. I have a unit that is only a couple years old , that is valued now at approx 65-70k and it has 65k of damage. The worst part is I am still making payments on this rotten piece of garbage and now am retaining services of an attorney to help me with this. Please rethink ever purchasing a Heartland product. Show less

Heartland does not stand behind their poor workmanship. RV was in the shop for 10 months for warranty issues, while there 5 more things were broken. Heartland was notified about these many issues so they could improve in their assembly line, but they did not want to listen to anything I had to say. They kept putting it back on the repair shop. If their product was made properly, it would not need to be in the shop. Very nice RV, Sad Heartland does not stand behind their product. No compensation for the 10 months of time lost, loss of depreciation, missed family vacations, etc. They just do not care. They lost a customer and will not recommend. Show less

This was the perfect RV for us. 41 ft long, a bathroom we both could get into with seperate sinks. And the thing that sold us was the washer and dryer being in the bathroom and not the closet. tons of storage space, of all our RVs this one was definitely my favorite! Show less

Love the RV but Heartland parts and service Suck. A window for my RV sat in their warehouse for over 2 months then it was damaged before they could ship it to my repair facility and had to be reordered which added another month to the wait time Then a panel was ordered in March and it has been sitting in their warehouse for over a month waiting for someone to stick a label on it and send it to my repair shop I am so fed up with Heartland I would never recommend their products No one seems the least bit concerned that my unit has been sitting at a repair shop since September 26,2021 waiting on Heartland parts Show less

I purchased this RV from Gander RV in Coldwater MI in December. Pulled the unit back to Indiana and set the unit for storage. In late January I discovered water on the floor at each of the slide units. I took the RV back for warranty work in February. The unit has been setting at the dealer now for over 2 months because Heartland will not respond to the quality issues. I personally called Heartland and talked to Adam Batson to find out why they continue to drag their feet on all of the quality issues. Adam assured me three weeks ago he would override if their vendor did not come up with a solution to the slide issues. Adam did absolutely nothing he said he would do to fix the issues related to the leaking slides. Heartland quality is terrible, and they take no responsibility for the poor work they put out. I can't believe this company is still in business. The reviews I read on Heartland must have been written by Heartland executives and not real customers. Show less

Great RV, sad to have to get rid of it. It tows great, can’t tell it’s behind the truck (except when you look in your mirrors. Handles really smooth. Put a new mattress on bed last year. Plenty of room if you wish to entertain in there. Couch makes into queen bed also. Lots of storage in the basement, fits small refrigerator, and wired for TV, for that extra camping pleasure. Lots of storage space inside. Would not be selling if not for health issues. We love it. Show less

We bought this 5th wheel brand new in San Antonio, TX in April 2016. We were fulltime RV'ing at that time. It was our third RV and the most comfortable one of the three. The extra bathroom and stackable washer and dryer were absolutely heaven. Being able to sit in front of the fireplace on a chilly morning and sip our coffee added to the ambiance of living in the RV. We have been very careful to make any repairs needed and have kept it in top shape to the best of our ability. We even have an extended warranty with Good Sam because you never know when something might happen. Because we are both retired, we are now downsizing and will continue RV'ing adventures at a slower pace. We hope whoever buys this baby will enjoy it as much (or more) as we did. Show less

Very livable, very spaceiest, I liked all the storage underneath. I have a F350 SW., which pulls it real nice. It is very comfortable, to set in and sleep in. It feels like a home. We are just wanting to move on to a Class A. Show less

The 2015 3160 Bighorn EL is the best 5th wheel we have ever owned. We have had it for six years and have had minimal problems. Things operate as they should. I see that others have not been so fortunate. Replaced wiper and bulb seals on the hydrolic slide outs myself, no big problem. Most of my issues with the coach have been self inflicted. Replaced one topper so far, no big deal. I had a leak with the selector valve that goes from tank to city ect. the problem there was one does not select from one position to the other under pressure. The o rings will fail. Ordered a new valve and was back in business in about 20 minutes. I could have used the old valve as there is an o ring that is not in use and can be used to replace a damaged one. Anyway, we love our Bighorn and would not hesitate to buy another. Show less

This is the ultimate RV for full-timing for a couple. It has a king bed, large closet, a lot of storage, residential sized fridge, and center Island. Has been extremely reliable, well built cabinets. We have lived in ours for over 3 years with no problems. Show less