Voted most helpful review
Mark Carlson
Oregon
Reviewed on October 12, 2020
My wife and I purchased a 2020 DRV Fifth Wheel from Guaranty RV in July 2020. When we went to take delivery it was found that the refrigerator was not working. It took a month to get a compressor and and to fix the refrigerator. We were not happy about this delay but accepted the fact that parts were not a...
read more
My wife and I purchased a 2020 DRV Fifth Wheel from Guaranty RV in July 2020. When we went to take delivery it was found that the refrigerator was not working. It took a month to get a compressor and and to fix the refrigerator. We were not happy about this delay but accepted the fact that parts were not available and Whirlpool Authorized Tech had to install the part. We lost a number of non-refundable RV park during this month, but Guaranty RV compensated us by putting on the MaxxAir fan vents for free. We found that the Sales Department, RV Park, and Parts Department were helpful and professional to deal with.
After our first real camping trip we found a few minor repair issues with our Fifth Wheel which is not uncommon. These warranty issues included a slide which is out of adjustment, a bulb seal which was damaged by this slide, a Maxxair Fan that is malfunctioning, an awning arm which sticks when opening, and control lights on the theater seats. I also wanted to add a slide topper which was ordered from parts and delivered to Guaranty RV. An appointment was made for these warranty repairs and for the slide topper installation for September 29th. When the fifth wheel was dropped off I had the understanding that the repairs would be done on October 23rd if parts were available. I called a week later to check on progress and was informed that the fifth wheel would not even be looked at until October 23rd and then it could take 6 to 8 weeks to get the parts.
I contacted DRV and was informed that the delay in parts that Guaranty RV was stating did not sound reasonable. I explained the unreasonable time that Guaranty RV was taking to address the minor warranty issues and DRV authorized other repair facilities or a mobile rv tech to repair the listed items. I contacted Guaranty RV on October 6th and advised that I would be picking the fifth wheel up on October 9th as we live 3 hours away. I advised to place the slide topper inside the fifth wheel and that I would pay for it and have it installed else where. On October 7th I received a phone call from Guaranty RV advising that the slide topper had been installed. I picked the fifth wheel up on October 9th and slide topper was installed properly. I find it amazing how Guaranty RV can magically find time to install a customer paid for item and charge their installation fees when the customer is going to take their fifth wheel somewhere else.
The warranty items were never addressed or even looked at. Upon picking up the fifth wheel and taking it home I diagnosed the malfunctioning Maxxair fan and measured the damaged bulb seal. I contacted DRV with the length of bulb seal needed and that the control board on the Maxxair fan needed to be replaced. To determine the parts needed took only a few minutes. DRV is sending these parts under warranty.
We love our DRV and their customer service has been outstanding. I would think twice about buying from Guaranty RV again after seeing how they address warranty issues. We know that RV's are going to have issues and you need to be able to rely on a good service department which we find lacking from Guaranty RV.
Sales
Service
Parts
Warranty / Support
Show less