Voted most helpful review
John Bishop
Oklahoma
Reviewed on February 8, 2022
From the day we bought this unit there have been nothing but problems and recalls from the company. The dealership I purchased this unit from has a pathetic service department. We are retired and use our unit often. The factory contacts you about a defect and then wants you to pay the expense of parts and lab...
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From the day we bought this unit there have been nothing but problems and recalls from the company. The dealership I purchased this unit from has a pathetic service department. We are retired and use our unit often. The factory contacts you about a defect and then wants you to pay the expense of parts and labor,provide photo documents to the fact and they determine if they reimburse you for the parts (that they say are knowingly defective) and they will not pay all the labor. The door of my trailer touts a big 3 year warranty promise but the factory has a different tune when they contact you. The list of defects is too numerous to list here but they include a defective inverter, ac (numerous times), refrigerator issues both propane and electric, battery charging issues galore, battery buddy issues, propane valve issues, axle bearings, leaking or rubbing thru of propane lines that are rubber not gas pipe, We chose this unit due to it having a large kitchen area and plenty of counter space. The layout of this unit is perfect for our needs as we spend large amounts of time in one place each summer. All the defects that are brought up require you to take the unit to a dealer and they will not give a for sure appointment you just have to leave the unit and they get to it at their convience. . This is our home for much of the year and this unit has spent many long periods at service centers awaiting basic simple repairs. I am a retired mechanic but the factory will not let me fix these problems myself. We have been an RV family for a lot of years and this unit was a retirement gift to my wife and I to enjoy our retirement. This unit has been a nightmare that don't seem to end. I certanly would not buy another Grand Design product and do not recommend them to anyone else. They are basically a rolling hunk of overpriced junk that the factory makes the sevice issue way more complicated than it has to be. I have a stack of service invoices and numerous emails to support every statement I've made here.
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