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Grand Design Reflection 311BHS reviews

3.9 (8 reviews)
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Liveability
3.8
Overall quality
3.8
Floorplan
4.5
Driving/towing
4.4
Factory warranty
3.0

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Stars Refinement

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Voted most helpful review

Jeremy

Reviewed on 2022-11-06

RV reviewed 2019 Grand Design Reflection 311BHS view listing

3.0
I purchased a Grand Design RV because they reportedly were a high quality unit and excelled at customer service. My refrigerator failed after the first year and was repaired under warranty. The repair failed less than a year later. This time I was told I was on the hook for repairs as the warranty had expired. This in spite of the ongoing problems with the refrigerator. I called Grand Design and they couldn't have cared less. They said it was Dometic's problem as they manufactured the refrigerator. I was stunned that a company that advertised themselves as wanting customers for life treats their customers this way. Grand Design doesn't stand behind their product. To say that they have customer service is an oxymoron.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Jeremy

Reviewed on 2022-11-03

RV reviewed 2019 Grand Design Reflection 311BHS view listing

3.0
We bought this RV because Grand Design was purported as producing a high quality product with an emphasis on customer service. The overall quality of the RV is good but the Dometic components are junk. Also, Grand Design customer service is non-existent. Their mode of operation is to sidestep any responsibility for problems and defer the customer to the manufacturer of the problematic component. The customer has to do all of the leg work! When the warranty expires you are on your own whether the problem is fixed or not.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Jeremy

Reviewed on 2022-11-03

RV reviewed 2019 Grand Design Reflection 311BHS view listing

3.0
We love the layout and it tows nice but pray no problems arise. Grand Design claims to make customer service a priority but nothing could be further from the truth. Their customer service procedure is simply to shirk responsibility and defer you to the manufacturer of whatever component you have problems with. The customer is left to fend for themself and at their expense.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
...
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Voted most helpful review

Alysha Meadows

Reviewed on 2022-10-27

RV reviewed 2022 Grand Design Reflection 311BHS view listing

2.0
We are on a 2022 grand design 321BH. We have owned our RV for six months and currently have a leak in the main bathroom that leaks water on the floor for unknown reason. We have had a leak under the sink that leaked water all over the kitchen. We have a leak in the second bathroom on the flange that connects the toilet to the sewer. The leak in the second bathroom leaked sewer water all over under the trailer. The trim around the tip out is coming off. The air conditioners make a clicking noise when running . The thermostat does not read accurately.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Julie Millan

New York

Reviewed on 2021-08-28

RV reviewed 2018 Grand Design Reflection 311BHS view listing

5.0
We have been camping for over 20 years and this was our 4th camper. This has been by far the best quality camper we have ever owned. Only thing I think needs to improve is the cheap mattresses they put in them. However a mattress topper is a simple fix.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Victor

Nevada

Reviewed on 2021-07-21

RV reviewed 2019 Grand Design Reflection 311BHS view listing

5.0
We really like this great floor plan. The two private bedrooms, master in the front and bunkhouse in the rear are both very private. The full front bath is very nice and has a slider door to the master suite and a regular locking door to the hallway. The shower is perfect in size and the aluminum hot water heater is wonderful in heating the water quickly and very low maintenance. The water heater is both electric and propane. The kitchen is very large with a very nice island and large full size door on the pantry. The stove and oven are excellent and simple to use and clean. The microwave is perfectly mounted above the stovetop and is very reliable. The Dometic refrigerator is a very large four door unit, but it has had its challenges. It works, but you need to watch it closely. In hot weather or in higher elevations it can be somewhat temperamental. The upper freezer doors ended up leaking A LOT of the interior glue (dark brown) onto the lower doors and into the unit. This glue has caused the lower doors to stick and not close properly. I have cleaned the glue off multiple times, but it has always came back. The trailer seems to be very high quality construction and we enjoy the extra space from the three large slideouts and the smaller slideout in the master suite. There is plenty of storage inside and outside, along with a deluxe full outside kitchen including a large electric refrigerator, microwave and two burner stove. I upgrade the exterior wireless camera system to have full view on all four sides of the trailer while towing/driving and I wired the system to work while we are camping/RV Parking for surveillance viewing of wildlife or for protection. The flooring, wall coverings, high ceilings and two Coleman air conditioners are functional and beautiful. The furniture, large flatscreen TVs (main TV and master suite TV) are comfortable and of high quality. Grand Design customer support has been the best experience ever. They are prompt to return calls or email and even helped encourage dealerships to service our RV in a timely manner. They have been at the ready to cover any warranty repairs or non-warranty items as well.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Margie

Texas

Reviewed on 2020-02-06

RV reviewed 2019 Grand Design Reflection 311BHS view listing

5.0
This RV is beautiful inside and out. Has lots of storage and could be used for recreational camping or full-time RV’ing. Many great features. Full size fridge, outdoor kitchen, very comfortable and roomy. One full bath and one half bath located in the bunkhouse area which is great for kids. Too many features to list.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
...
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