Like many others we purchased our Grand Design based off the floor plan, nice looking interior, supposedly good warranty, and that it is touted as being a great RV for full timing. We had done our research and visited several dealers before making our decision. We saw many negative reviews for Grand Design, b...
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Like many others we purchased our Grand Design based off the floor plan, nice looking interior, supposedly good warranty, and that it is touted as being a great RV for full timing. We had done our research and visited several dealers before making our decision. We saw many negative reviews for Grand Design, but to be honest every RV manufacture had the same including Keystone which we had owned previously with no problems.
We don't take lightly leaving negative reviews for any business, but especially a smaller American family run business, however I really also hate to see any other families in our situation.
*For those wanting the short version. On the first night out with our brand new 2019 Grand Design 395M that was purchased for full-time living we discovered the refrigerator, generator, shower, and back awning were all faulty and not functioning. It has been eight weeks and two dealers later and our RV still has not had one repair done. Grand Design really talks up their warranty and customer service departments but absolutely no action, it's clear their beautiful trailers are cosmetic only and they use crap parts to build, and the three authorized dealers we have dealt with so far (the one we purchased it from and the two we've had it at for repairs) are just as bad for customer service. This has been a nightmare purchase and at this point we are out $80,00 for something unusable and falling apart from literally day one and we will have to peruse a legal battle to recoup any money back.*
We are a military family who decided we wanted to full time for our last assignment. We are tired of throwing our money away on rent and it's the only way we could afford to purchase an RV to use for our retirement in a couple years (we had sold our previous Keystone to move overseas). My husband had looked at many Grand Designs on trips back to the States and we were excited with the 395M floor plan. We found a dealer near Atlanta Georgia selling a new 2019 model with reduced price so they could make room for the 2020 models and thought we had found our home. There was a delay in us being able to pick it up because of Covid and we had to wait two months, but was assured it was ready for us to live in as we had made it very clear to the dealer that this would be our full time residence and that my husband only had one week to settle us in before leaving for five months of training.
We drove the RV to our new base in Mississippi and that first night out the fridge wouldn't cool. We had no time to drive clear back to Georgia and hoped that it would be an easy fix so decided to take it to a Grand Design dealer near the area. The next morning before we could even get the trailer to the dealer the shower flooded and the generator wouldn't work either.
That dealer had our RV for five weeks supposedly trying to make repairs but then told us they wouldn't work on it anymore since they weren't the selling dealer and we were getting frustrated with the lack of/and slow response from Grand Design warranty department. By this point my husband had left for training and my daughters and I had been homeless paying for hotels out of pocket and bumming on our college sons bedroom floor. When it became apparent that nothing would be solved I contacted a lawyer only to be told to file a Lemon Law Suit the manufacture has 60 days and two failed attempts to make repairs so we had my husband leave his training and fly out to move our trailer to another dealer in hopes of the repairs being done, they have had it three weeks and it's still not fixed.
We have been eight weeks without the $80,000 RV we purchased to be our home! Also, during this time our son who is at college in Alabama had an accident while mountain biking and broke his back in six places, cracked several ribs, and collapsed a lung. After six days in the hospital he was released to our care, but I had no home to bring him too. We had to continue staying on the floor of his condo caring for him for three weeks which was really awkward since he has roommates! Now that he can move around more on his own my daughters and I are living in a nasty Motel 6 so we can still be close to help drive him to all his doctor appointments and therapies. I own a brand new $80,000 trailer that I should be able to move wherever I need and live in, except it's falling apart and has been in repair shops since the first night out! I also need to register my daughters for school that starts next week in Mississippi, but can't because I don't have a place to live. All our money is tied up in this new trailer and the new truck we purchased to tow it because we were going to full time so I don't have the money to even rent an apartment.
What was supposed to be a smart financial decision has been an expensive nightmare. What was supposed to be a fun family experience has left us all anxious and stressed. All I can say is beware of Grand Design trailers.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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