I guess being a first time buyer I should have known better, I was told Grand Design was the way to go, but I've had nothing but problems with this trailer. In all fairness, I haven't called the dealer or GD yet, but I am really frustrated by the entire experience. I bought this trailer used less than a year ago, I made the mistake of trusting the dealership salesman and thought it would be a good idea to get the 24/7 roadside added on, which has proven to be useless and a waste of money. Anyway, from day one this trailer had problems with the heater, finally got that fixed after replacing the thermostat and the main board. Now the stove/oven will light but immediately go out, and the refrigerator is 100% dead. So I can't cook, and I can't keep food. I'm currently in Texas, and now have to pull up and go back to Kansas to deal with all this, because all I can get out of the 24/7 deal is they will send someone out here that I have to pay for then (MAYBE) get reimbursed, for a tech to come tell me the unit(s) need to be replaced. I understand that all RVs have issues, but when 3 of the 4 major appliances in this thing have failed in less than a year all I can say is that's junk in my book, There's trim inside that's fallen off, overall quality is questionable, drawer slides aren't right, I've had some screws rust out at the door and other places outside already, the stereo and speakers couldn't be cheaper, and have never worked with the TV. All in all I feel like I was taken advantage of and sold an overpriced piece of junk with extra "piece of mind" services that are a rip off. Like I said, I haven't called the dealer or GD yet so maybe they'll make this right, but it's a real pain, and I feel even though it's a used trailer, I shouldn't be having these types of problems already. I have heard when the pandemic hit that a lot of people quit, and they don't have experienced people building these things any longer, which really makes me wonder if GD is a decent place to work and are less-than-concerned about their employees and their customers. Hopefully I can come back here with good news soon, but as I feel right now I've got a very expensive piece of junk, I'll never buy another Grand Design, and I would never recommend them or the dealer (Lifestyle RVs outside of Kansas City).