WRONG AXLE INSTALLED.
Our 2019 Imagine 2800BH (purchased new March 2019) was an upgrade from a 2016 RPod that we had enjoyed over the years, but had outgrown as our two kids have grown older. I spent about a year researching and driving in and out of state to different RV shows and dealers looking for our next camper (one that I hoped to keep for many years even after kids went to college). I became very interested in Grand Designs Transcend, but overall the Imagine checked off almost ALL of my wish list (large bunks, large bath, lots of storage both inside and underneath, an outside kitchen, outside water access, automatic awning, queen bed, great layout, kitchen and fixture quality, very stylish, less than 32 feet, good materials, and the other options offered). They seemed to have good reviews and all of the dealers had good comments about the quality and manufacturer (not as established though). We had taken on several shorter camping trips around NV and it was wonderful - spacious, comfortable, road smoothly. Fast forward to June 2020 and the company my husband worked for closed their doors due to Covid. We decided it was our opportunity to move back home to GA, which we did. Although we have family in GA that we could stay with if necessary, we felt blessed that we had our Imagine. It meant we could stay in campgrounds driving the 2100 miles necessary to get there and until we could find a rental home or home to purchase - we had camping as an option until then! Our first cross-country trip consisted of my husband driving his F-150 hauling the camper and my 11 year old daughter and I following in my car. During the 1st day of our drive, I mentioned to my husband that I noticed the rear tires of the Imagine seemed to be leaning in at a slight angle at the top and asked if that was normal. Since we’ve never driven behind the camper (we were always in tow vehicle) I found it strange. He told me that the axles are normally bowed and the weight usually straightens the tire out, so it could just be that. Since we were making a 4 day trip across country, before we left we installed a backup camera, 2nd a/c unit and tire pressure/heat sensors on all of the tires, had the tires and breaks checked. Ironically (wait until the end) we had blown a tire on an earlier trip that was the right rear. Back to the long drive...late the second day, just outside of Oklahoma City, I noticed a wisp of something(smoke?) coming from that same right rear tire that had been replaced. Being paranoid - I got on the radio to my husband to tell him to pull over so we could check it out. Of course we were on an interstate and had to get across a bridge before he could stop (not far though). The inside of the right rear tire was so hot it glowed and was smoking...one good part of the camper design was having the fire extinguisher just inside the door nearby. We got to it just before the heat damaged the underbelly and surrounding area. I thought it was going to catch on fire. There is no doubt it would have had I not been behind him. The heat sensors were on the tire - not the middle. Anyway, we were about 5 miles to exit...ended up calling GoodSams at 7pm to help find towing (Good Sams was great by the way). Looong story short, Grand Design put the wrong axle on the rear. It turned out that it had the correct part number but was the wrong axle. So much for QUALITY CONTROL. Don’t blame axle manufacturer but Grand Design. The axle was straight instead of curved and GD put it all together. Remember the curved part...when you have normal weight on the axle it straightens, but if you have the wrong axle (straight axle as in our case) the weight causes the axle to bend...that explains why it appeared the top of the rear tires were angled in!l - they were!!! The repair place was good - they were able to fit us in and allowed us to leave it there while we had to continue our trip ($$$ wasn’t cheap!). The jacks and rear bumper was bent as well as rear stairs when we had to have it towed. $$$ Due to time constraints we had to leave truck and camper and continued to GA in my car so we could make our plane in 3 days to fly back to NV to pack and drive a Uhaul (ended up being 2), our boat and then, because GD our wrong axle we had to stop and get truck and camper when we got to OK City. By the way, we ended up having to fly ($$$) a friend out so he could drive the Uhaul and my husband could drive truck and camper (I can’t drive it) and I ended up driving 2nd Uhaul anyway. We had to leave a car that I had to fly back out again to drive back. None of which works have been necessary had Grand Design had quality control that would have found a wrong axle. My husband did call and speak with a few ppl at Grand Design both during and after. Don’t expect any help there. I do LOVE the camper even after all of this, but I am always scared to take it anywhere for fear of a fire or something else happening.